An excellent team must be based on the concept of * * *, and a fundamental concept emphasized in team management is "customer value".
0? 2? 0? 2? 0? 2
Customers are divided into two categories: external customers and internal customers. External customers include users, distributors and suppliers of our products. Internal customers are mainly team members and other departments of the company; The relationship between internal customers and external customers is similar to the double helix structure of genes, which promotes and supports each other. First of all, we must do a good job in internal customer value, so that we can have real and efficient external customer value, and at the same time do a good job in external customer value and internal customer value, so as to fully realize the team's goals.
0? 2? 0? 2? 0? 2
Proactive and hard working.
Treat every worker with a smile;
In the face of a lot of tedious work, if you are not organized, you will be in a hurry, have no clue and can't distinguish between priorities. You may waste valuable time on worthless things, but as a result, you will lose your internal customer satisfaction and fail to take care of important things. Therefore, being organized is a necessary condition for obtaining customer satisfaction.
We should actively cooperate and communicate with the workers related to their duties, study and solve problems together when they meet, do not shirk their responsibilities, and be 100% responsible for their mistakes.
We should pay attention to the voice of internal customers, understand the needs of customers in time, provide fast, concise, reliable and valuable services for everyone, and respond to the problems reflected by customers in time. If the customer has any complaints, we will take them to the top.
How to effectively achieve the goal and do a good job of external customer value? My experience is that to manage by results, we must establish a set of system implementation system and team communication system, and we must never pin the realization of customer value on a few excellent employees and on the personal charm of department leaders. Team communication plays a very important role in achieving team goals. First, communicate with customers to determine the overall objectives, stage objectives and acceptance criteria. Communication within the team is more frequent, team members complete the work assigned by the leaders as required, and department leaders randomly check each member's work at any time, arrange process inspections, and cross-remind members.
Through the communication with customers, team leaders make clear the results of the team's work: when, what work has been completed, what value this work has for customers, how to measure the completion of the results, and so on. Then divide the work into several stages, set checkpoints, and subdivide the work into each member through communication among internal members. I have to make my own plan, when to finish what work, how to measure the work, what key actions I need, what resources I need to support, what responsibilities I will bear if I can't finish it, and so on. Because the starting point of execution is a clear definition of the result. When defining the result, you must ask: What is the bottom line result? For the worst result, make a one-to-one result commitment from the responsible person and determine the third-party tester. People don't do what you want, they only do what you check. Conduct third-party inspection of process results as planned to control the quality and progress of process results. If the schedule is delayed, immediately analyze the reasons, implement the implementers of improvement actions, take improvement measures, and formulate effective measures and experiences into a "process", which not only standardizes management, but also forms an adaptive circulation system that does not depend on specific people, abandons the "capable system" and automatically manages the team through the process.
0? 2? 0? 2? 0? Both the profits of enterprises and the wages of workers come from customers, and creating value for customers is the direction and motivation of team management. Every worker should develop a way of thinking and doing things that respects customers, meets their reasonable needs and exceeds their expectations. Emphasis on results-oriented, team members focus on goals and results achieved. Only the result that brings value to customers is our real goal, and providing customer value is the final result of the team. For the better and faster development of Gio, we must start from ourselves and serve our internal and external customers well.