Personal views on the work of bank employees and high-quality norms
The times are changing, the environment is changing, and the work of banks is also changing. Every day, new things appear and new situations happen, which requires us to change ourselves, better plan our career, learn new knowledge, master new skills and adapt to the changes in the surrounding environment. Now CCB is working hard to further strengthen the management of counter services, improve the quality of counter services, shape the good corporate image of CCB's state-owned commercial banks, and promote and upgrade the whole bank.
Seeing the great potential of banks has increased our sense of urgency for the development of our own business. Next, I will check myself and talk about my own ideas against the shortcomings put forward by the director in our daily work.
The service work of the bank requires us not only to have full enthusiasm for the work, but also to have a heart of pursuing perfection.
In fact, customers are the "examiners" we face every day. If our bank employees are lazy, sloppy, even cold and stiff every day, think about it. Will you respect the staff at the counter? Answer questions, smile, be polite, amiable, noble and elegant, dignified and generous, leisurely and impeccable.
These are our service specifications. Ask yourself how much we have achieved in these specifications. The attitude of customers towards you is actually a mirror of your own words and deeds. Don't always find fault with the mirror, but reflect on where the people in the mirror are not good enough and where they need to be improved.
As a desk clerk, I reflected on the shortcomings raised by the director. Because of my working years and age, I cherish my present job very much. At work, I think I am proficient in my business ability and can handle daily business quickly and skillfully. I can be careful and patient, work hard, communicate with customers, resolve various contradictions, and sometimes I will inevitably meet unreasonable customers. I can tolerate and understand him, and finally I can get the understanding and respect of my customers.
The disadvantage is that the standing posture may not be up to standard. I will always remind myself to correct it in my future work.
There is also an effective suggestion as an old employee who has feelings for CCB. At present, the queuing phenomenon of branch customers is serious, and it feels chaotic when entering the door. I suggest setting up a lobby guide to actively answer customers' questions and guide customers to go through various procedures quickly. The establishment of the comprehensive counter will reasonably connect and unify the public business and private business, improve the efficiency of tellers in handling business, and alleviate the pressure brought by customers' queuing to some extent.
I will consciously strengthen theoretical study and professional knowledge study in my future work, and learn from my colleagues around me, so as to further improve my knowledge, especially my business knowledge, and comprehensively improve my comprehensive business knowledge. Carry forward the advantages and make up for the shortcomings in the guidance and help of leaders and colleagues. Improve the ability to perform their duties, and strictly demand to train themselves into a comprehensive bank employee.
Personal views on the work of bank employees and high-quality norms
We must constantly strengthen our study and consciously overcome the one-sided consciousness that mastering certain accounting skills is a qualified employee. Only by studying and broadening our horizons can we keep up with the needs of business development. Our young employees have quick brains, quick reactions and strong understanding, so we should strengthen our study. They should not only strengthen the study of professional theory and related business technology, improve business technology, but also strengthen the study of laws and financial rules and regulations in a targeted manner, so that our business can develop rapidly under the condition of maximum control of harm. It's impossible to be alone. We take our colleagues to work together. We should not only do our own work well, but also help other colleagues to do their work well together. Especially in business communication, we should take the initiative to introduce good working methods to colleagues, carefully help colleagues with poor skills to improve their operational skills, help them improve their business level and improve our overall service volume. Our young employees should not only study by themselves, but also mobilize other colleagues to study together, forming a bad learning atmosphere, constantly improving their own quality, becoming the backbone of observing the system and mastering the business, and becoming the technical talents leading trustworthy colleagues.
1._ _ _ Honesty and trustworthiness in performing duties is the minimum requirement besides social activities, and it is also the basic accomplishment of personal conduct. Enterprises treat every employee, honesty and trustworthiness is _ _ _ dedicated, rigorous and delicate working attitude; Not afraid of difficulties, I am afraid that the work of continuous improvement will be timid; It is a dedicated, decisive and stubborn work belief; Is _ _ _ _ a kind of hard-working, quietly dedicated to the cause of career style; It is a professional wind that is not afraid of the burden and dares to do it. Please keep this mark, which shows that the conduct of employees is nothing but the emotion of a pure soul. Enterprise employees should establish a high awareness of the right to work and be realistic about their work and career. Be an honest person, do things honestly, start from the details, and start from the "small things". No matter how meticulous the work is, it also symbolizes the demise of rights. No matter what work you do in any sentry box, you should do it with enthusiasm and emotion, spare no effort and do it dutifully. When dealing with work, you never say no, knowing that there are many difficulties, but you must resolutely carry them out.
In order to standardize the professional behavior of banking employees and improve the overall quality and professional ethics of foreign-funded banks, the Sixth General Meeting of Foreign-funded Banks Association deliberated and adopted the Code of Professional Ethics for Banking Employees (hereinafter referred to as the Code of Professional Ethics) on the 9th, and promulgated and implemented the Code of Professional Ethics for Banking Employees from now on. This is the first professional ethics system of foreign banks. My personal experience in learning "professional ethics" is as follows:
Set up a script booth and make selfless dedication. Love and dedication are the most basic professional ethics that each of us should have. But as young people, we should always be ambitious and aim high, and it is no small matter to manage our work well. It's a world of difference to take your own ambition. It is true that all major events in the world are made up of small things, and nothing can be done. As long as we have a clear consciousness, we should start from bit by bit outside of work.
Personal views on the work of bank employees and high-quality model essay III
With the yearning and pursuit of financial career, we entered the hengfeng bank Study Abroad Sub-branch, where we will release the energy of youth and ignite our career dreams. As we all know, the competition in the financial industry is a reputation competition as well as a service competition. Whoever has a good reputation and good service can better meet the needs of customers and occupy more markets. Banking service embodies the management level of the bank, and also includes the cultural connotation of the bank itself and the mental outlook of its employees, showing the public a brand and an image. As a service industry, banks are based on services. Only by constantly strengthening service consciousness, changing service concept and perfecting service measures can we improve the level of high-quality and civilized service.
First of all, we should clearly understand the importance of service, especially in today's increasingly fierce competition in the banking industry. Services reflect the soft power and competitiveness of banks. Service is the carrier of bank operation and an indispensable organic part of bank operation. Banking operation can only be realized through banking service, which is essentially banking operation. A bank's service scope, service content, service efficiency and service attitude directly affect the number of customers it can attract and its work efficiency.
Secondly, to do a good job in service, we should not only have a familiar understanding of business knowledge, but also take customers as the center, exchange feelings with customers, put ourselves in their shoes, ensure customer satisfaction, and be close to our service concept. In fact, customers are the "examiners" we face every day.
Thirdly, the service should pay attention to details, so that customers can feel our words and deeds and serve him with great care. Be good at observing customers and getting to know them, right.
The words and deeds of customers should be more thoughtful, think about what customers think and be anxious about what customers are anxious about. And do every detail consistently. Each of our employees should truly establish the service concept of "customer-centered" and cultivate the concept of empathy and gratitude.
As a member of _ _ Bank, we will continue to treat every customer with sincere service and create an excellent brand of hengfeng bank tomorrow with your excellent service!
Personal views on the work of bank employees and high-quality norms
In the summer of 20__, with sincere wishes and expectations from my family and friends, and great expectations for my bank work, I started my work in China Bank New Century Sub-branch.
At the beginning of my work, I felt a sense of loss and frustration, and my passion for work gradually lost, because I was vague about banking work, didn't make full psychological preparation, and didn't complete the role change from a student to a teller. But watching my colleagues around me work hard every day and serve every customer sincerely and efficiently, and thinking that they have all worked in the same position for so many years, they can still maintain such passion, which makes me understand that simple things can be repeated.
Every post has development potential and opportunities to increase knowledge, and the decisive factor is their attitude towards work and their degree of dedication to work. With the help of leaders and colleagues, I have been able to handle all kinds of business independently for customers, have a deeper understanding of all kinds of products, and gradually sum up the marketing highlights of all kinds of products, thus consciously strengthening the marketing efforts for customers and achieving certain results.
In one year, with the care of the leaders and the help of my colleagues, I have received post training for lobby managers, corporate tellers and private tellers, participated in more than 60 trainings in various lines, received more than 1000 customer consultations, handled more than 1000 corporate private business, and actively sold insurance, online banking and three-party deposits to customers. In the process of marketing, I have deepened my understanding of various products of banks, strengthened my organizational and communication skills, and understood the importance of banking service capabilities.
One year's work experience is also a process of mentality adjustment and role change. As the saying goes: attitude
Decide everything. Correct attitude and good mentality are the basis and premise of completing all work efficiently. The adjustment of mentality has made me more fully aware of my work consciously. There is no trivial matter in bank work, and any mistake in detail may lead to a big mistake. We must concentrate on every business and serve every customer sincerely. Only by establishing a correct working attitude and good mentality can we successfully complete various business indicators. I will summarize my work experience in the coming year from the following five aspects.
1. Thanksgiving. Gratitude makes us good at discovering the advantages and strengths of others. As the saying goes, "everyone in the world can use it." At the same time, gratitude also makes us more willing to encourage and praise others from the heart and make others feel needed and important. As a service-oriented enterprise, bank customers are the lifeline of the enterprise. Only by being grateful to customers can we gain more trust from customers.
2. The system makes us do something and make us great. The system includes unified standards and guidelines for work, telling employees what is right and what is the direction, thus providing guidance for work and making work more efficient. Especially in our financial industry, the system is more important than Mount Tai, and compliance is the high-voltage line of bank operation. A good system is not only the guarantee for the safety of customers' funds, but also the cornerstone for customers to create value. Understanding and mastering the system will make employees more free, confident and creative.
3. Details determine success or failure. Great events in the world should be done in details, and all work is made up of subtle parts. Only by doing every detail well can the whole work be completed efficiently and accurately. As a special industry, banking requires high requirements in every detail, such as account number, amount and bill. This must be absolutely correct. The identification of customers' identity must be strictly checked by the Internet and the anti-money laundering system, and polite expressions and service specifications must be strictly implemented with high standards. Only when these details are done will customers choose us.
4. Get ready for action. Some people say that preparation is very important, but action before preparation is equally important. Before preparation, we should collect market information, learn new business knowledge, distinguish customers, and communicate with stakeholders to lay a solid foundation for formulating a reasonable marketing plan. Only in this way can we save the cost to the maximum extent and complete all the work efficiently.
5. empathy. Empathy is the basis for us to establish empathy. In the contact with colleagues, empathy can not only make colleagues live in harmony, but also make everyone work closely together to complete various tasks. In the contact with customers, it is easier to find the contact point of interests, which can not only complete the marketing of various products, but also greatly improve customer loyalty.
After a year's work and study, I strengthened my faith, improved my skills and found the combination of ideal and work. If the municipal party committee approves me to become a full member, I will continue to study books, and more importantly, sociology. In the future work, I will consciously strengthen the study of theory and business knowledge, learn from my colleagues around me, further improve my business knowledge, especially my business knowledge, and comprehensively improve my comprehensive business knowledge. With the guidance and help of leaders and colleagues, we should give full play to our strengths, make up for our shortcomings, improve our ability to perform our duties, and strictly demand to train ourselves into a comprehensive bank employee. I will be strict with myself, pursue excellence, work hard and actively contribute to the development of China Bank!
Personal views on the work of bank employees and high-quality norms
My post is the service window of the bank, and my words and deeds represent the image of the bank. We should not be a little sloppy and lax in our work. As we all know, the bank's savings office is the busiest. Every day, each comrade's business will reach nearly 200 on average and receive about 200 customers. Therefore, this kind of working environment forces me to constantly remind myself to be serious in my work and to carry out practical operations in strict accordance with the rules and regulations formulated by the bank. Be consistent with yourself for three months.
As I'm new here, I'm not familiar with my business. In order to get familiar with the business as soon as possible, I will consult old comrades humbly when I encounter problems. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your future work, you must improve your professional quality. At the beginning, I made a mistake because I was not careful enough and not skilled enough. Although I lost money, it didn't affect my intention to take up this job. On the contrary, it made me study my business skills and theoretical knowledge hard.
Located in the urban-rural fringe, it is densely populated. There are many laid-off and retired workers who receive social security and medical insurance around the savings office, and there are also several schools. Different cultural levels have to serve different people every day. I always remind myself to start with the details. Put all kinds of spirits and requirements issued by the bank into practice, so as to be subtle, civilian and daily. What does it mean to make customers feel warm there?
There are often migrant workers or foreign students in the office to handle personal remittances. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so. When they leave, they should also be told to keep a written receipt for the next remittance. Thank them for their continuous remittance business. Maybe someone will ask. Personal remittance is only the collection business of savings offices. It can't increase the deposit in the office. Why are you doing it so enthusiastically? But I think serving our customers with heart is the best service. When I heard a client outside say to me, "You work really fast. That little sister has a good attitude. That's what banks do. " . I am very happy in my heart. This is not only a compliment to me, but also an approval and encouragement to my work.
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better working results.
?
Related articles:
1. Working experience of bank president
2. Year-end summary of personal work of five selected bank employees.
3.2020 Annual Work Summary: Excellent Personal Model of Bank Employees
4. Excellent model essay summarizing the annual work of bank tellers.
5. Excellent model essay on self-evaluation of banking work