1. Strengthen education and training: Improve party member's service awareness and ability by holding training courses and distributing self-study AIDS. Online or offline training methods can be selected according to the actual situation, and the training content can include the service concept, service skills and communication skills of the parties.
2. Improve the management system: establish and improve the service management system, clarify the service processes and standards, and ensure orderly and efficient services. At the same time, it is necessary to implement the responsibility system and decompose the service tasks into individuals to ensure the quality and effect of services.
3. Strengthen supervision and inspection: regularly supervise and inspect the services of institutions, and make timely rectification when problems are found. You can establish a complaint reporting mechanism, accept the supervision of the masses, handle complaints and reports in a timely manner, and feedback the results in a timely manner.
4. Strengthen team building: through team building activities, exchanges and discussions, etc. , strengthen communication and exchange within the organization, and improve the team's service awareness and ability. At the same time, we should pay attention to the selection of outstanding talents, enrich the service team and improve the overall quality of the team.
5. Strengthen publicity and promotion: popularize the importance and necessity of services to the masses through publicity and promotion activities, and distribute publicity materials. , improve the service consciousness of the masses. At the same time, demonstration activities can be carried out, excellent service cases can be selected for promotion, and more organizations and personnel can be guided to participate in the service.
In a word, to rectify the problems of poor service awareness and poor ability to serve the grassroots, we need to start from many aspects, including strengthening education and training, improving management system, strengthening supervision and inspection, strengthening team building, and strengthening publicity and promotion. Through the implementation of these measures, we can effectively improve the service awareness and ability of the organs and provide a strong guarantee for better service to the grassroots.