Understand the history and corporate culture of the company. Brand positioning. And the audience.
Several points should be paid attention to in the work:
Can convince people by reasoning, can cooperate with various groups, can understand the emotional motives of others, strive to improve themselves, and can reflect on themselves.
Taboo attitude after making mistakes:
Forgive yourself and work hard in the future. If you can't get credit, you will still work hard and lose confidence. If something big happens, I'll quit.
Five emotions when selling:
1. Self-confidence: Self-confidence is an intangible quality, which can be cultivated instead of taking a pill, and is an important investment in the future.
2. Love: treat customers as relatives and friends, and let customers feel it with your service.
3. Patience: When selling, you must be very patient, considerate and resilient on the premise of grasping whether customers can buy.
4. Perseverance: Not willing to fail, we should continue to work hard one by one.
5. Grasp the customer's heart: Grasp the customer's psychological dynamics, what you want to do next and what you need.
Seven steps of selling:
1. Find the target: find the person who wants to sell him clothes.
2. Know the situation: Know what customers really need and judge their purchasing power.
3. Show the product, description: Choose the most suitable time, play the biggest advantage of the product, and make customers want to try it on. At the same time, we should introduce the advantages of clothing fabrics and patterns in concise language.
4. Answer questions and try on clothes: overcome any factors and problems that hinder the purchase, and quickly change clothes types for fitting.
5. Purchase: the moment the customer pays.
6. Continue to follow up: conduct multiple promotions or cultivate customer loyalty to the brand.
7. Create a file: apply for a membership card, ask the customer to leave a message, and create a customer file.