1, improve the quality of nursing staff: to ensure good nursing quality, the overall quality of nursing staff is the decisive factor. Therefore, strengthening the training of nursing staff is the primary task of nursing quality management. A high-quality nursing staff should have:
(1) Good service concept, solid theoretical foundation and skilled nursing technology;
(2) Strong management awareness and knowledge;
(3) Establish legal awareness and master legal knowledge. .
Therefore, training nurses should start from the above three aspects, so that they not only have the knowledge and technology to ensure the quality of nursing, but also make her truly realize the importance of nursing quality management and master the scientific methods of nursing quality management.
2. Formulate nursing quality standards: nursing quality standards are the basis of nursing quality management, the basis of nursing practice, and the yardstick and weight to measure the quantity and quality of work. Nursing quality standard should be determined by work items or management requirements or management objects, and it is a nursing quality standard system composed of various items, categories and a series of specific standards. The specific content is divided into four categories:
(1) Quality standard of nursing technical operation: including basic nursing technical operation and specialized nursing technical operation.
(2) Quality standards of nursing management: including the quality standards of nursing work in wards, outpatient departments, emergency departments, operating rooms, blood purification departments in supply rooms and other departments.
(3) Quality standard of nursing documents: including temperature list, nursing records, doctor's orders, nursing cases, etc.
(4) Clinical nursing quality standards: including the first-class nursing quality standards, the intact rate of first-aid articles, the qualified rate of basic nursing, the qualified rate of disinfection and isolation, and the rate of errors and accidents.
3, nursing quality management methods: quality management should inject new scientific management content, quality management methods should be varied, starting from the most basic principles should pay attention to the following aspects:
(1) Do a good job in basic work and let nurses know the concept and significance of quality management; Master the tools of quality management.
(2) Work content standard, which is the basic method of quality management. Every nursing staff should set a unified standard for each nursing work.
(3) PDCA cycle management is adopted in the quality management process: that is, four stages of planning, execution, inspection and treatment, and the quality management cycle is repeated. This cycle is not a simple repetition of one level, but a spiral rise.
(4) Data statistics: the records of all aspects of nursing quality management are statistically processed to make the management more scientific.
(5) Control of nursing quality defects.
(6) Nursing man-hour unit and service quality management.
(7) Nursing collaborative service quality management: establish and improve the nursing quality management system; Establish a quality information system; Improve the quality management system.