I am honored to join Mo Lifeng Pharmaceutical Co., Ltd. and have the honor to be a salesman of the company. The position of salesperson seems simple, but it is not easy to do it well. I will continue to strengthen self-study in my work, serve customers better with my professional business knowledge, and reflect my self-worth. Over the past six months, under the patient guidance of leaders and monthly training knowledge, I have learned a lot, improved my professional level and service concept, and found my own shortcomings. To be a good shop assistant, I must memorize the name, location, usage and function of drugs, which is the basic skill of being a shop assistant.
Summarize the following two points:
I. Work Review
I use the sales equation to understand the customer's needs = observation+inquiry+consultation+listening, carefully observe each customer, listen carefully to the customer's complaints, observe the words and deeds, find out the customer's real purchase motivation through the customer's actions and expressions, and don't show indifference and impatience to the customers who just look and don't do it. Try to recommend it to customers who want to buy. Don't talk to yourself or see other customers distracted when you enter the store.
Looking back on my work in the past six months, I have gained a lot. I want to thank the manager and my colleagues. It is because of your support, care and help that I have finished my work well. At the same time, I thank Mo Lifeng Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, my thinking and professional skills have been greatly improved. At the same time, I exercised my patience at work and realized that I should be serious and responsible in my work, do every business well, clean up the drugs on the shelves every day and communicate with customers. Although tedious, I enjoy it, providing better service for every customer and being a good customer.
Second, the future work
In my future work, I will focus on learning professional knowledge and mastering more business skills while studying comprehensively. I will abide by the company's rules and regulations in my work style, unite with my colleagues, be pragmatic and optimistic, always maintain a serious work attitude and meticulous work style, always bear in mind my responsibilities and obligations, and strictly demand myself to complete the tasks assigned by the manager and leaders. Finally, I will devote myself to my work with a brand-new spirit, study hard and constantly improve my professional knowledge.
Personal work summary of a shop assistant: Part 2 I came to work in the first branch on February 1 of _ _ _, and officially became a full member on July 1. Of course, the original unit headquarters intends to arrange me to do logistics warehouse handling work unrelated to my major, which is an occupation I can't accept. Fortunately, in February, I was invited by like-minded relatives to work in Yinglin No.1 Branch of Yi Tong Pharmaceutical Co., Ltd., and I returned to my passion and challenge-the marketing of drugs and related health care products. Since I worked in a pharmacy, with the care and help of the store manager and colleagues, I have accumulated and broadened my work experience, and my sales level has been continuously improved in the past six months.
During my work in a pharmacy, I earnestly studied the Drug Administration Law, Management System, Product Quality Law, Commodity Quality Maintenance Law and other relevant laws and regulations, and actively participated in the on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.
Drugs are used for disease prevention and rehabilitation. As a pharmacy worker and the last gatekeeper of selling drugs, I study pharmacy knowledge hard, offer relevant suggestions to patients politely and enthusiastically, understand patients' physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, curative effect, use, usage and dosage, precautions and side effects of drugs in detail, so that patients can use them at ease. In the process of dispensing, the dosage is adjusted strictly according to the doctor's prescription, and the dosage is not changed at will. Some drugs contain heavy metals, which will leave sequelae and adverse reactions after long-term use, ensuring the safety of patients' medication and life. Through the knowledge from shallow to deep, from theory to practice, through practice to deepen the understanding of pharmacology, summed up some pharmacological common sense, as follows:
First, I have mastered the identification methods of Chinese herbal medicines, including basic source identification, morphological identification, microscopic identification and theoretical identification. The empirical identification method is relatively simple (eye, hand, nose, taste, water test and fire test). Take the identification method of traditional Chinese medicine as an example: how to identify woody Chinese medicine: including the stems of medicinal woody plants or only their woody parts, and the stems and vines of a few medicinal materials. Among them, the medicinal parts of stem Chinese medicine are woody plants, such as Akebia stem and Spatholobus stem. Herbs are stems and vines of herbs, such as clematis; Drugs are like stems and branches, like ghosts seeing feathers; Stem pith is used for medicine, such as Dengshan grass and medulla tetrapanacis. The medicinal parts of woody Chinese medicine are the parts in the cambium of woody plants, such as hematoxylin, agarwood, resin, volatile oil and so on. Distinguishing the cross section of rhizomes is the key to distinguish the rhizomes of Shuang Ye plants from monocotyledonous plants. There are often cork layers outside the rhizomes of dicotyledonous plants, and the vascular bundles are arranged in a ring. Wood has obvious radial texture and obvious pith in the center, such as Atractylodes lancea and Atractylodes macrocephala. There is no cork layer or only thin cork tissue outside the rhizome of monocotyledonous plants. Usually, the endodermis is annular, and vascular bundles are scattered in the cortex and stele, such as Polygonatum sibiricum and Polygonatum odoratum. In addition, there are characteristics identification of traditional Chinese medicines, such as skins, leaves, flowers, fruits and seeds, whole grass, algae and lichens, resins, minerals and animals.
The second is to practice the processing technology of traditional Chinese medicine. For example, processing can enhance the curative effect of drugs, change or reduce the performance of drugs, reduce or eliminate the toxicity or side effects of drugs, change or enhance the status and trend of drugs, and facilitate preparation and preparation. Enhance the curative effect of drugs: if hard-shell drugs such as white mustard seed, perilla seed and cassia seed are fried, effective components can be decocted; Fried epimedium with sheep fat can enhance the curative effect of treating impotence; Arisaema cum bile can enhance the inhibition of infarction. Change the properties of mild drugs: different drugs have different properties, and drugs with strong cold, heat, temperature and cold will have side effects in clinical application. For example, raw licorice can clear away heat and detoxify, and after honey roasting, it can replenish the middle and replenish qi; Raw pollen typhae promotes blood circulation and removes blood stasis, and parchs charcoal to stop bleeding. Reduce or eliminate the toxicity or side effects of drugs. Some drugs are effective, but their toxicity or side effects are too great to be safe in clinical application. If Radix Aconiti Kusnezoffii, Radix Aconiti, and Radix Aconiti Lateralis are soaked, bleached, and boiled with auxiliary materials, their toxicity or side effects can be reduced. Processing Phytolacca acinosa and Acacia can reduce toxicity; The seeds of Platycladus orientalis leaves are used to calm the nerves. If the oil is not removed to make ointment, it will have the effect of relaxing bowels and stopping diarrhea.
China's medicine has a history of thousands of years, which is an extremely rich summary of people's long-term struggle against diseases and an important part of China's outstanding national cultural heritage. In the years of work and study, I have persisted in integrating theory with practice, constantly explored and innovated, applied what I have learned, adhered to the principle of service, obeyed the law in good faith, and done my job well, thus contributing to the development of pharmacy in China.
With the support of leaders and the cooperation of related colleagues, the personal work summary of drugstore salespeople has successfully completed their own work in the past three years, and has made some progress in political and ideological awareness and professional work ability, laying a good foundation for future work. Since joining the work, with the care and help of leaders and colleagues, through their own efforts and the accumulation of work-related experience, their knowledge has been continuously broadened and their professional level has been continuously improved. Over the past year, my political quality and professional quality have been greatly improved. Usually, I will seriously study the drug administration law, management system and other relevant laws and regulations, and actively participate in on-the-job training organized by the drug administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.
Because drugs are used for disease prevention and treatment, rehabilitation and recuperation, to prevent the circulation of counterfeit and inferior drugs, and to be a qualified drug gatekeeper. When the patient buys medicine, I politely and enthusiastically accept the patient's consultation. And understand the patient's physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, taste, efficacy, use, usage and dosage, precautions, side effects, etc. of the drugs in detail, so that patients can use them with confidence. In the process of dispensing, the dosage cannot be changed at will to ensure the safety of patients' medication and life. Through knowledge from shallow to deep, from theory to practice, through practice, we have deepened our understanding of pharmacology and summarized some common knowledge of pharmacology.
In these years' medical business work, we have worked hard to learn business knowledge, so as to learn while doing. Learn from comrades with an open mind, study together, ask if you don't understand, constantly update your business knowledge, and make your pharmacy level by going up one flight of stairs. In my spare time, I also taught myself business books such as Basic Theory of Traditional Chinese Medicine, Processing of Traditional Chinese Medicine, Pharmacy, Prescription and Identification of Traditional Chinese Medicine, so that my knowledge can be supplemented in time and fully applied to practical work. Especially in the identification, processing, compatibility and taboo of traditional Chinese medicine, it has been further improved.
Strictly abide by the rules and regulations of the pharmacy. In the process of dispensing, we can examine prescriptions correctly and carefully, find mistakes in prescriptions in time, prevent and put an end to accidents, and strictly control the last link of drug distribution. Be serious and responsible for patients.
In the custody of drugs, we can take necessary care of drugs according to their performance, storage conditions, seasonal changes, temperature and humidity changes, etc. Strictly record the purchase and sale of drugs, carefully register the production date, expiration date and place of origin of drugs, and also make detailed records of drugs that have recently failed, so as to prevent expired drugs from being sold to patients and strictly control the quality.
At ordinary times, I have carefully studied Deng Xiaoping Theory and Theory of Three Represents, the spirit of the 17th National Congress of the Communist Party of China and Comrade Hu Jintao's speech. Actively participate in educational activities to maintain the advanced nature of Communist party member, and further improve political and ideological awareness.
Usually unite with colleagues, seek truth from facts, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard. Carry forward the fine tradition of hard work and helpfulness in life, always be an honest man, work diligently, be hard and simple, always bear in mind party member's responsibilities and obligations, be strict with yourself, and always play an exemplary role.
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Strive for better work performance.
& gt& gt& gt On the next page, there is a more wonderful Model Paper on Personal Work Summary of Shop Assistant.