Belongs to administrative regulations. According to the website of Inquiry Law, in order to strengthen the complaint management of medical institutions, standardize complaint handling procedures, improve medical services, ensure medical safety and the legitimate rights and interests of both doctors and patients, and maintain normal medical order, the Measures for the Administration of Complaints of Medical Institutions are formulated. It is an administrative regulation, which was promulgated by the National Health and Wellness Commission of People's Republic of China (PRC) on March 6, 20 19, and came into force on April 19. The complaint management department of a medical institution shall organize, coordinate and guide the complaint handling work of the medical institution, uniformly accept complaints, investigate and verify complaints, put forward handling opinions, promptly answer patients, establish and improve complaint reception and handling procedures, participate in medical quality and safety management of medical institutions, carry out training on doctor-patient communication and complaint handling, carry out medical risk prevention education, summarize and analyze complaint information, put forward opinions or suggestions on strengthening and improving work, and strengthen supervision and implementation.