Understanding of workplace communication Part I
Communication, as we all know, is a process of transferring information, thoughts and emotions between individuals or groups for a set goal and reaching an agreement. But how can we ensure the actual effect of communication? As an inspection team, effective communication is an essential skill in the work. With a thirst for knowledge, today I attended a special lecture on "Communication Skills" given by Liu Qing.
The first is to explain the three elements of communication:
(1) should have a clear goal;
(2) reach an agreement with * * * *;
③ Communicate information, thoughts and emotions.
That is, there must be an event, objection or matter to be clarified before communication, and then a mutually agreed result can be obtained through verbal communication or other means.
How to ensure the smooth communication process and reach an agreement? This requires attention to methods and skills. First of all, we should understand the interpersonal style of the communication object and what kind of personality it belongs to. People with analytical skills are serious, methodical, step-by-step, with few movements and few facial expressions. Therefore, when communicating with analytical people, we should pay attention to details, keep time, keep records to avoid excessive movements, try to avoid eye contact and lean back. Dominant people are independent, decisive, enthusiastic, capable and successful. In contact with the dominant person, you need to pay attention to practical efficiency, don't have too many greetings, directly state your purpose, have a loud voice, be confident, make strong eye contact and lean forward. A harmonious person is kind, cooperative and patient. In contact with this type of people, he pays attention to the good cooperative relationship between the two sides, likes the appreciation of others, always smiles when talking with him, pays attention to cadence when speaking, pursues his own opinions and makes frequent eye contact. Expressive people are extroverted, straightforward and kind-hearted, with many actions and many words. When communicating with this type of people, we should create a good atmosphere, look at each other with a loud voice, and look at things from a macro perspective with physical movements.
Understanding the interpersonal style of the communication object, communicating problems according to his personality and creating a good communication atmosphere will increase the good cooperative relationship between the two sides and achieve the results recognized by both sides. There are many things that need to be communicated in supervision work. I benefited a lot from this lecture. In my work, there are often contradictions or misunderstandings due to poor communication with employees and poor communication between the head office of a branch company or the head of a department. Therefore, mastering communication skills can make the cooperation between departments and employees happy. Through today's training, I learned the following benefits:
1. Communication with employees should be friendly, correct and not impetuous.
2. Put yourself in the shoes and listen carefully. Don't listen until you hear it.
Don't use power to suppress each other, have a clear view, and don't be wrong about things.
4, empathy, but without losing the principle.
5, under the premise of following the enterprise system, realize * * * knowledge.
6, don't care about each other's attitude, to convince people.
When dealing with bosses of various personalities, different countermeasures are given according to different types of leadership styles. I think my leader is a combination of control, interaction and facts, and she has three styles, that is, strict and serious and authoritative. Therefore, persuading the boss needs to master the following skills:
1, choose the right time to propose (in a good mood).
2. The data should be convincing when it is put forward.
3. Imagine the boss's problem.
4. Be concise.
In the afternoon class, I explained the skills to be mastered in praising and criticizing subordinates. Through training and practical work, I learned the following benefits. Although there are not many people in the inspection team, the work involves many inspection contents, wide inspection scope and relatively large authority. Therefore, the requirements for professional knowledge and work skills will be higher, so the work pressure of subordinates is also greater, and now they are basically newcomers, and there are more opportunities to make mistakes. As the head of the inspection team, we should be cautious about how to do our work best.
Therefore, when giving orders to subordinates, we must correctly convey the intention of the order, be kind when giving orders, emphasize the importance of work, give subordinates greater autonomy, * * * discuss the situation together, and let subordinates ask questions in time, which is the premise to ensure the smooth completion of the conveyed orders and matters.
When employees perform well in their work or a job is successfully completed, or the assessment data is excellent, they should be given appropriate praise. However, if you don't master the skills of praising his subordinates, other staff in the department will have incorrect attitudes or be depressed and won't go in. Therefore, when praising employees, the attitude should be sincere, the content of praise should be specific, attention should be paid to the occasions of praise, and indirect praise techniques should be used appropriately.
When employees make mistakes, they should criticize and educate appropriately, but they should grasp the degree of criticism. When criticizing, they should first give sincere praise, that is, emphasize? Are feet long and inches short? Man is not a saint, and to err is human. It doesn't matter if they inadvertently make mistakes in their work. The key is to have a correct attitude towards mistakes and correct them in time. Furthermore, we should respect objective facts, do not hurt employees' self-esteem and self-confidence, and end the criticism amicably.
These are some gains, feelings and experiences gained in the training this day. Enterprises have spent a lot of manpower and material resources to promote training. As the person in charge of each department, we must absorb the essence and experience of the training content and apply it to practical work, so as to make all the work perfect, unite as one, cooperate sincerely and achieve great success.
Understanding of workplace communication Part II
Communication and coordination refers to the ability of managers to properly handle the relationship between superiors, peers and subordinates in their daily work, reduce friction and mobilize the enthusiasm of all parties. An excellent manager must have good communication and coordination skills if he wants to reassure his subordinates, reassure his superiors, be enthusiastic at the same level and be innovative at home and abroad. 1, active communication. Attach importance to and be willing to communicate, and be willing to establish contact with people; When encountering communication obstacles, we can treat conflicts and contradictions with a positive attitude and unremitting efforts, rather than being strong or escaping. 2. empathy. Can break the self-centered thinking mode; Try to consider the problem from each other's point of view and position, observe each other's feelings and promote mutual understanding. 3. Timely feedback. Attach importance to information sharing; Listen to the opinions of all parties and adjust the response in time according to the actual situation. 4. Mechanism guarantee. Be able to consciously build a communication platform within the organization and ensure the smooth communication channels through mechanism construction.
Some experiences of improving communication and coordination ability
Communication means that people communicate with each other and exchange all kinds of information, ideas, thoughts and feelings in order to establish and consolidate interpersonal relationships; It is a process in which social organizations exchange information with each other to maintain the normal operation of organizations. Coordination is a process in which administrative personnel adjust and improve the relationship among organizations, work and people within the scope of their duties or under the authorization of leaders, so as to promote the synchronization and harmony of various activities and achieve the same goal.
Communication and coordination is a universal objective existence and two sides of the same problem. Communication is the condition and means of coordination, and coordination is the purpose and result of communication, and the two complement each other.
Communication and coordination are everywhere, and their functions are as follows:
1. Communication and coordination are the foundation of the development of human society. Sociality determines the cooperation between people, and the premise of cooperation is communication and coordination. Without communication and coordination, individuals will not form a group force to deal with external threats, people will not answer as * * * knowledge, rules will not be formed to coordinate various relationships in human society, morality and various legal norms will not be formed, and human beings will only stagnate in the natural state, and it will be impossible to form a group force to create a long history and brilliant human civilization. Only through communication and coordination can we form a powerful social force, carry out social transformation, promote social development and promote social progress.
Two, communication and coordination is the guarantee to improve administrative efficiency. Communication and coordination is the guarantee of efficiency and efficiency is the result of communication and coordination. Without communication and coordination, there is no efficiency. Deepening the reform is to strengthen the communication and coordination between leaders and middle level, middle level and masses, departments, straighten out the working relationship, form joint efforts, and promote the harmonious and efficient operation of various departments and systems. Otherwise, if communication is not smooth, we will pass the buck and delay our work.
Third, communication and coordination are the foundation of personal career success. The success of one's career depends on the collective strength. Without the help of others, it is difficult to succeed in a single career. If you want to succeed in your career, you must be good at communication and coordination
Understanding of workplace communication Part III
In July, I participated in the professional quality and ability improvement training class organized by the company with full enthusiasm. Practical and reasonable curriculum arrangement, vivid and rich teaching contents of teachers and students' earnest and positive learning spirit have moved me and made me have a new understanding. I understand that only by establishing a correct outlook on life, adjusting one's life and mental state, being good at controlling one's emotions, treating life and work as a yearning for life, working happily and seriously, and making a correct plan for life and work, can we better realize the ideal goal of life, and deeply understand the importance of the sense of responsibility and team concept of enterprise employees, and improve their comprehensive quality, which will benefit a lot.
I. Awareness and gains
1, the responsibility is great, you should implement it.
During the training, I learned about * * *? Strengthen responsibilities, pay close attention to implementation, and ensure the completion of all the objectives and tasks throughout the year? Work report, understand the company's achievements in the first half of the year, recognize the company's development situation and environment, and summarize its own problems. I deeply realize that we must break through the shackles of traditional thinking, innovate management methods and working methods, dare to adhere to principles, dare to take responsibility, be pragmatic in style, pay close attention to implementation and strive to achieve it? Persistence, persistence, tenacity and strength? Promote the efficient completion of work objectives.
2. We should learn the ability to communicate with the media in the all-media era.
? This is the best time, this is the worst time? Professor Meng Jian began his speech with a famous saying by British scholar Dickens. It tells us that the development of media has promoted the development and progress of society as never before. At the same time, the media has brought unprecedented chaos and even disorder to the society. Government discourse? 、? Popular words? 、? Media discourse? Extremely complex intertwined. It poses a huge new challenge to the development of our enterprise, which makes us understand? Only enterprises without execution ability can expect a calm media environment? .
In the new era, electric power enterprises, as large state-owned enterprises, have been highly concerned by the media in recent years. Leading cadres and employees of electric power enterprises must be prepared for danger in times of peace, adjust their mentality, face correctly and actively respond, establish a correct media view to deal with emergencies, and learn to communicate with the media. Deal? Have certain crisis public relations ability of enterprise emergency handling and media response, and make positive changes? Electric tiger? Image, set up, okay? Electric nanny? Image can make our company develop smoothly. Understand? The media are not friends, enemies, superiors or subordinates. It will always be your challenger? The profound meaning of is of great significance to future life and work.
3, the results are ahead of schedule, and they are delayed.
After the course of learning objectives and planning management, I have a deeper understanding? Four won't let me? The meaning of the requirement. I see. Is it set? The result is ahead of schedule, since the delay? Our breakthrough thinking should be result-oriented, think as a whole and set challenging and feasible work goals. Set up at work? Don't let the work standard be lowered in my post, don't let the work assigned by my superiors be delayed in my hands, don't let the work mistakes happen to me, and don't damage the company's image because of me? Sense of responsibility, the use of standardized management processes, carry forward the spirit of teamwork, correctly distinguish the priorities of work tasks, and promote the realization of goals as planned.
With systematic thinking, you may succeed.
Through the study of shaping the sunshine mentality, I understand the importance of scientific decision-making Every decision requires a price and a cost. We must make scientific decisions carefully, and systematic thinking is the premise of scientific decision-making, and knowledge cultivation is the basis of systematic thinking. Therefore, we must strengthen our study, constantly increase our knowledge reserves, learn to think systematically and know how to think systematically. When we think systematically, we may succeed. When we lack systematic thinking, we may be far from success.
My heart is full of sunshine.
In daily life, we always use our own values and outlook on life to evaluate others, only seeing our own shortcomings and problems, and always seeing the problematic side of things. This mentality is deeply rooted in our hearts, just like a piece of glass that subtly distorts our vision and determines our view of the world. ? Although change is difficult, it is the only way to solve the problem? , (ability+knowledge)? Mentality = success, and sunshine mentality determines the fate of success. We must improve this negative psychological mode, adjust the passive mentality to the active mentality, and establish? Happy at work and serious in life? Sunshine attitude, rational and objective view of problems, courage to praise, long-term good expectations.
6, in-depth thinking, innovative thinking
Our understanding of objective things is never enough. We must change our thinking, think deeply, change our cognition, use logical thinking, give full play to innovative thinking, consider things from a wider scope, fully discover the potential of things, correctly understand the unlimited potential, dare to challenge the limit, and think? Dare to think, dare to do, can do and do scientifically? .
7. Language expression is an art.
? Literature wins quality, history, quality wins literature, wildness, gentleness, and then a gentleman? . Language is an art, language expression is a powerful tool to enlarge our image, and language expression ability is the basic skill of managers. Excellent employees must improve their language skills and communication and coordination skills, which is also a necessary condition for doing a good job. Only being able to talk is the truth.
Second, thinking about the current work.
1, correctly handle the interest relationship between the state, enterprises and employees in logistics service management.
At present, the social environment, policy environment and public opinion environment have undergone profound changes, and government supervision and social supervision are becoming more and more strict. The monopoly characteristics, income distribution and welfare treatment of the industry have become the focus of public and media attention. In logistics service management, it is more important to correctly handle the interests of the state, enterprises and employees. We should act in strict accordance with national policies, aim at facilitating the development of enterprises and safeguarding the interests of employees, and strive to improve the management level.
2. The * * * management system has higher requirements for logistics services.
In order to speed up the construction of * * * management system and implement the integrated operation of headquarters and branches, State Grid Corporation of China needs to innovate the working mode of logistics service management, speed up the standardization construction of logistics service management, continuously optimize the business process of logistics service management and strengthen the intensive management system to meet the needs of the company's innovation and development.
3, strengthen the construction of the department, improve work efficiency.
In my daily work, I still have some shortcomings, such as low work standard, weak sense of responsibility, hard work style, poor management ability, unclear work objectives, unclear work ideas and inadequate work measures. With the in-depth development of the company's headquarters construction and the continuous promotion of standardization construction, my ideology has been further improved and I have a deep understanding? Four won't let me? The significance and? The important role of standardized management has laid a solid foundation for improving work efficiency.
Third, the future work ideas and plans
We should enhance our sense of responsibility and dedication, be brave in taking responsibility and risks, strive to be strict, competent, courageous, manageable and obedient, give full play to the control role of the system, enhance the authority of rules and regulations, and prevent them from appearing? Habitual violations? , to ensure the effective implementation of the company's rules and regulations, and to effectively manage and handle affairs in accordance with laws and regulations.
It is necessary to strengthen execution, conscientiously complete work tasks, rationally plan work objectives, strengthen teamwork, pay attention to communication and coordination, take the initiative to do things, actively innovate, work happily and achieve goals. We should persistently strengthen our study, keep pace with the times, keep forging ahead, enrich our knowledge reserves, and pay attention to cultivating our innovative ability and the ability to solve complex problems. Strengthen the macro-management awareness, fully understand the complexity and suddenness of logistics service management, cultivate the sense of being ahead of time, and constantly improve their comprehensive quality.
We should establish a good working attitude, know ourselves objectively, treat the organization correctly, perform our duties conscientiously, and prevent? Contradictions take detours, and difficulties retreat? Tendency; Really put your mind and energy into your work, be diligent and dedicated, and do your bit for the company's development.
Keep it? Integrity, responsibility, innovation and dedication? Promote the core values? Strive to surpass and pursue Excellence? Enterprise spirit, let go? Two kinds of consciousness, two kinds of spirit? As a conscious action of self-construction, we should serve enterprises and employees well.