Work content:
1, through Tmall online communication tool Niu Qian (Taobao Want Want), answer questions for customers, and guide customers to promote sales.
2. Responsible for store order review, warehousing and delivery docking, and timely reply to customer orders and express inquiries.
3. Be responsible for the daily service of the store before and after sale, including solving customer complaints, returning goods, evaluating and replying, etc. , improve customer satisfaction and establish a good store image.
Guangzhou L 'Oré al Baiku Network Technology Co., Ltd. was established in July 2020 1. It is the e-commerce operation center of beauty giant L 'Oré al Group, with more than 2,000 employees. Adhering to the vision of "a leader in digital marketing of beauty cosmetics who knows consumers better", we will create beauty and spread beauty for more people. At present, it provides technical service support for the sales of brands under the Group in e-commerce channels such as Tmall and JD.COM.
L 'Oré al Group? Adhering to the global thinking and localization strategy, L 'Oré al Baiku will take root in Guangdong-Hong Kong-Macao Greater Bay Area as the group's e-commerce department and continue to help the group develop vigorously in the beauty technology industry.
The above reference source: Baidu Encyclopedia-L 'Oreal