Employee skills training plan 1
I. Purpose of training
1. According to the enterprise development strategy, closely combine the training objectives with the enterprise development objectives, carry out all-staff training around the enterprise development, and constantly explore innovative training forms;
2. Closely combine training with human resources development to expand the depth and connotation of training;
3. Implement employee training, establish training effect and incentive mechanism, and build a learning and knowledge-based enterprise platform.
Second, the purpose of training
1. Achieve recognition and recognition of the company's culture, values and development strategy.
2, master the company rules and regulations, job responsibilities, work essentials, so that new employees can adapt to and be competent for their jobs as soon as possible.
3. Improve employees' performance, strengthen employees' sense of responsibility, safety and quality, and establish the principle of efficiency and benefit.
4. Improve employees' ability to perform their duties and sense of ownership, correct work attitude, improve work enthusiasm, cultivate teamwork spirit and form good work habits.
5. Improve employees' learning ability and knowledge level, enhance employees' career planning and development ability, and create a good environment and conditions for personal progress and enterprise development;
6. Improve the comprehensive quality of enterprises and enhance their competitiveness and sustainable development ability.
Third, the training principles
Keep up with the new trends in the industry, master new knowledge, find out the gap, learn what you need, make up for what you lack, and get immediate results. Fourth, organize training.
1. Under the unified deployment of the company, the training of employees is managed and planned by the Human Resources Department, organized and implemented by the training center and various departments, and employees actively cooperate. The training center is mainly responsible for the training of public parts, professional parts and practical parts, and the training is organized by departments.
2. At the end of each year, the Human Resources Department draws up the company's annual training plan according to the company's development plan and assessment indicators for the next year, and submits it to the general manager's office for approval and implementation.
3. According to the company's training plan and combined with the "annual assessment plan", the training center formulates an annual training course outline, specifying the training purpose, content, time, lecturers, course requirements and acceptance criteria, and submits it to the Human Resources Department for review, and then organizes its implementation after being approved by the company's leaders.
4. Training and teaching should be carried out for everyone, and the training center should organize lesson preparation and organize lecturers to teach when necessary. Experts and professors need to be invited to report to the company for approval.
5. The Human Resources Department organizes the training center, establishes the enterprise training resource system, arranges the teaching plan, and improves the training textbook database, training case database and test question database to lay the foundation for continuous training.
6. Training implementation departments should do a good job in classroom management, prepare teaching materials, ensure a good environment, and prepare necessary training equipment and auxiliary materials.
7. Employees have the right to participate in training and the obligation to receive training and train others. In addition to actively participating in various trainings organized by the company and various departments, the company advocates and encourages employees to learn independently in improving their professional knowledge, work skills and comprehensive quality.
8. Training centers and departments should keep abreast of the training demand trends, and adjust the training contents in a timely and reasonable manner on the basis of unified training of the company. All departments and individuals can also put forward training requirements and suggestions to the Human Resources Department.
Four. Types and contents of training
(1) Pre-job induction training for new employees is pre-job induction training for new employees, including military training, basic theoretical knowledge learning and practical operation training. The time is four days.
1, half a day of military training, learning to stand at attention, at ease, all kinds of turns and steps. The purpose is to cultivate the organization, discipline and hard-working spirit of employees.
2. The study time of basic theoretical knowledge is half a day, and the contents are as follows:
(1) corporate culture and system training, the purpose is to let employees know the history of enterprise development, and be familiar with enterprise purpose, enterprise concept, enterprise spirit and business scope; Learn and master the enterprise administrative management system, the work system of each post and the moral code of conduct; Understand the location, internal and external environment, unit nature, various visual identification symbols and their meanings of the company and various departments.
(2) On-the-job training: The training department should provide professional training for new employees to familiarize them with job responsibilities, job knowledge, daily work flow, job requirements and operation essentials.
3. Practical training is mainly carried out by outstanding old employees according to the responsibility system of "passing, helping and taking" of company employees, and they go to the company for directional operation training. Through application and practice, their professional skills have been consolidated and improved. The time is three days.
4. After the training, the assessment is divided into theoretical assessment and practical assessment, combined with the usual learning attitude, learning discipline and academic performance. Only those who pass the exam can be hired, and those who fail the make-up exam will not be hired by the company.
In-service staff training
1. On-the-job training is the training of on-the-job personnel in terms of job knowledge, professional skills, rules and regulations, operating procedures, etc., so as to enrich and update professional knowledge and improve operational level. Solve one or two problems in each training, and improve while learning. By combining the internal training of the department with the centralized training organized by the training center, employees can understand the new theories, new knowledge and new skills that must be mastered in each position. The time is three days.
2. Transfer training. Train the general cadres and employees who have changed jobs within the company, and supplement them with necessary theories, knowledge and skills to meet the requirements of new positions. The time is three days.
3. On-the-job training and laid-off training: training those who fail to pass the examination, or who are incompetent for their own employees, or who often violate the rules and refuse to change their minds, in order to achieve the purpose of being competent for their own employees. The time is seven days. During the training period, you will not enjoy salary and various subsidies, and you will pay for yourself.
4. Promotion training: Training employees after promotion, according to the requirements of new positions, supplement the necessary theories, knowledge and skills, so as to be competent for new jobs as soon as possible. The time is three days.
5. Professional training refers to the training of employees on a certain topic, with the purpose of improving their comprehensive quality and ability, including new trends, new knowledge and new skills in the industry. Adopt flexible and diverse training forms: send company employees to visit and study in excellent enterprises; Invite the professional and technical personnel of suppliers to the company to train and guide the professionals; Invite authoritative experts and professors to the company to train and guide professionals. The time is three days.
(3) Training of management personnel
1. Training for middle and senior managers with assistant manager or above, aiming at learning and mastering modern management skills, improving leadership, decision-making thinking ability and how to build a team. The training form is mainly to hire experts and professors to hold professional knowledge lectures, supplemented by self-study and internal training.
2. The training time of grass-roots managers is determined according to the training content, learning the company's employee handbook, and mastering the post knowledge, management system and operation process.
(4) Training of professional and technical personnel
Professional and technical personnel training is aimed at financial personnel, engineers, engineering and technical personnel. The purpose is to understand the relevant government policies, master the basic theory and business operation methods of this major, and improve professional skills. The training time is 3 days.
The above training contents are implemented according to the company's annual training plan, except for inviting personnel to give lectures.
Verb (abbreviation of verb) training method
1, focusing on self-management, supplemented by external invitations, and adopting the method of combining lectures given by lecturers in training centers with special training in various departments, which is relatively concentrated.
2. Lecturers are mainly from the training center, and part-time lecturers can also be hired from the company's skill stars, outstanding employees and senior employees with strong professional ability.
3. The special training of each department is organized by the unit itself and conducted in the form of internal training.
Training requirements for intransitive verbs
1, the training work should be fully prepared, pay attention to the process, stress the effect and prevent formalism.
2. Teaching methods should be practical, easy to understand and simple.
3. Employees participating in the training should strictly abide by the training discipline, attend the training on time, listen carefully and take notes. During the internship, we should respect the old employees and operate strictly according to the rules.
4, training and assessment results recorded in personal files, as one of the important basis for becoming a full member, promotion (demotion), promotion (demotion) and job transfer. Employees who participate in the training do not take the exam without approval, which is regarded as giving up the exam automatically, deducting wages, bonuses and subsidies during the training period, and being demoted, reduced in salary or dismissed.
5. The technology and data acquired and accumulated by employees participating in the training shall be kept confidential and shall not be copied, taught or transferred to other companies or individuals without permission.
Seven. others
This system shall be implemented as of the date of promulgation.
Staff skills training plan II
1. Training purpose
In order to improve the comprehensive quality of enterprise employees, stimulate the initiative and creativity of all employees, enhance the sense of mission and responsibility of all employees to the company, and better adapt to market changes and enterprise management requirements, these measures are formulated.
2. Training plan and management
2. 1 The General Department is the competent department of employee training, assisted by the Human Resources Department and the Enterprise Management Department.
2.2 The training of all employees of the company should be included in the company's development plan. Every year before the end of 65438+February, each department shall submit the training plan for the next year, and fill in the training registration form (Annex I) and report it to the General Department of the Head Office.
3. Training methods
3. 1 The company's employee training is divided into regular training and irregular training.
3.2 All employees should arrange at least one week of off-the-job training and study every year.
3.3 The regular training of financial, contract and quality management personnel shall not be less than 65,438+00 days, with the emphasis on new laws and regulations and business training.
4. Regular training
Regular training should plan in advance, arrange funds, make teaching arrangements and arrange courses (Annex II). After each lecture, there will be an exam, and those who pass the exam will be awarded certificates (Annex III). The assessment results are recorded in employee files as one of the basis of year-end assessment.
5. Irregular training
According to the development needs of the company, irregular business training is carried out among all employees. Irregular training shall be arranged in advance by the General Department according to the special topic and reported to the company manager meeting for discussion and decision. Irregular training can take the form of special topics and arrange learning materials for hot issues.
6. Training materials
6. 1 The training materials for all employees of the company are selected by the General Department according to the training materials and purchased after being approved by the company leaders. The cost of teaching materials is _ _ _ _ _ yuan per person per year.
6.2 The teaching materials for training in each department shall be decided by the department manager, and the funds shall be controlled within _ _ _ _ _ _ yuan.
7. Departmental training
Each department and office can arrange learning materials according to their own business needs and their own work. Training plans of all departments and offices shall be reported to the General Department of the Company for the record.
encourage and reward
8. 1 The company will give _ _ _ _ _ _ yuan reward to those who have achieved excellent results in the training examination. Especially excellent, you can arrange a field trip or internship.
8.2 If the examination fails, make-up examination will be granted. If the make-up exam is still unqualified, the year-end bonus of _ _ _ _ _ _ _% will be deducted.
9. Training discipline
Unless seriously ill or approved by the company's leaders, the personnel participating in the company's training shall not take time off and report to the General Department within the specified time.
10. Supplementary clauses
10. 1 These Measures shall be implemented as of the date of promulgation.
10.2 the modification of these measures shall be decided by the board of directors of the company.
Employee skills training plan daquan 3
First, the purpose of induction training
1. Make new employees have an all-round understanding of the company, understand and agree with the company's occupation and corporate culture, strengthen job selection, and understand and understand the company's language and code of conduct before joining the company.
2. Make new employees clear their job responsibilities, tasks and goals, master the essentials, procedures and methods of work, and enter the leadership role as soon as possible.
3. Help new employees adapt to work groups and norms, and encourage new employees to form an enterprising attitude.
Second, the training object
All the new employees in the company
Third, training time.
Every Thursday at noon 16: 00 to 18: 00. If you have special feelings, the specific time will be notified separately.
Fourth, training methods.
1. Pre-job training: organized and implemented by the personnel department in the form of centralized lectures.
2. On-the-job training: The factory director will organize the training of skills needed for the job.
Verb (abbreviation of verb) training materials
Company rules and regulations, fire safety knowledge, equipment 3Q documents and operating instructions.
Six, induction training materials
1. Company profile (company history, background, quality policies and principles)
2. Organization chart
3. Functions of each department (personal responsibilities of employees)
4. Strictly prohibit employees' daily work rules and behaviors.
5. Personnel management system (employment, attendance and vacation, rewards and punishments, resignation, salary),
6. Employee benefits
7. Staff safety precautions
8. Fire protection knowledge training
9. Post professional knowledge and skills
10. Equipment operation and safety instructions
Seven, training assessment
Training assessment is divided into written assessment and application assessment. Subject to the written test, the full score of100,85 is qualified, and the probation period will be terminated if it fails.
Eight. evaluate
The company evaluates the training of employees, and the evaluation results are recorded in employees' personal files. Evaluation results, training attitudes and attendance scenes are used as the basis for salary adjustment and promotion of employees.
Complete works of employee skills training plan 4
Course time:
2 days (6 hours/day)
Course location:
Company meeting room or hotel
Participants:
All employees in all departments of the enterprise
Course advantages:
Master the importance of learning etiquette; Shaping employees' professional image and code of conduct; Improve the etiquette of employees communicating with others; Enhance the overall external image of the enterprise;
Training instructor:
senior lecturer
Teaching methods:
Teach less and practice more: no matter how good the teacher talks, no matter how much he talks, students will not do it, and the training effect will be almost zero after one month. Only by making the brain, body and mouth remember and behavior and language become subconscious reactions can we be polite and warm at all times and let the service feel respected and honored. Therefore, the course is divided into 4-5 for teachers to explain and 5-6 for students to practice; Group exhibition: keep practicing and learn new things by reviewing old ones. Let students study, practice and show in the form of group exhibition competition; After that, students found their own shortcomings, and then carried out intensive training, one round, two rounds and three rounds, and the training effect was very good. Tutors guide the training one by one to ensure the actual effect.
Work requiring your company's cooperation:
Ensure that all students wear work clothes to class; The number of students in each class shall be controlled within 80; Please group in advance, and the number of people in each group should be controlled within 10. All students are requested to enter the venue 15 minutes in advance and turn off their mobile phones. Ensure that a supervisor attends and mobilizes the opening ceremony; The meeting room should not be too crowded, and there should be an activity venue to ensure that teachers can do on-site training and simulation; Ensure that the projection, audio, microphone and other equipment are in good condition.
Staff etiquette training content sharing
The first lecture: the importance of employees learning etiquette, improving their personal temperament, winning good popularity and enhancing the overall external image of enterprises.
The second lecture: employee image etiquette
First of all, modification
(A) hairstyle must be standardized
Hair, beard and nose hair
(2) facial modification
Keep your lips clean.
(3) Manual modification
finger nail
Second, dress modification.
(1) dress code
Dress appropriately and neatly. Shirts should be matched with shirts, work pants and leather shoes.
(2) Matching of shoes and socks
(3) Jewelry and accessories
Jewelry accessories (glasses, watches, gloves)
Lecture 3: Employee Behavior Etiquette
Keep smiling, pay attention to steady eyes, posture, sitting posture, walking posture and gestures (gesture requirements, the meaning of gestures of different nationalities) and etiquette taboos.
The fourth lecture: the language etiquette of employees
First, the basic language requirements
Appropriate address, amiable tone, avoid swearing, swearing and awkward words.
Second, the civilized service language
Seven voices of civilized service on the cross of civilization
Third, common conversation language.
Appropriate address, praise, consultation, thanks, apology, farewell and avoiding hurtful language.
Lecture 5: Staff Reception Etiquette
First, the customer enters the door.
Express etiquette greetings etiquette address etiquette
Second, ask customers.
Asking about customer needs
Third, guide customers.
Guiding gestures, standing position, stairs, elevators and corridors, guiding etiquette, opening and closing etiquette
Fourth, telephone etiquette.
Etiquette of answering the phone, making a phone call, and using a mobile phone.
Verb (abbreviation of verb) meeting etiquette
Carefully plan, prepare and reasonably arrange the meeting schedule, meeting sign-in method and seating etiquette, attendance etiquette and meeting speech etiquette.
Six, reception banquet etiquette
How to determine the etiquette of the diners in the banquet by choosing the banquet place and the banquet menu; Etiquette of wine; Topics to be discussed at the banquet; Western etiquette.
Seven, the etiquette of leading guests to stay.
Handle the accommodation etiquette, take the elevator etiquette, enter the room, open and close the door, introduce the service and facilities etiquette, introduce the plan and schedule etiquette, and leave at the right time.
Eight, Fujian etiquette
Fujian expresses Fujian action
Lecture 6: Etiquette in dealing with people.
First, communication etiquette with customers
Salute, greet, bow etiquette greeting etiquette introduction etiquette (self-introduction and introduction of company leaders and guests) handshake etiquette business cards have etiquette gift etiquette.
Second, communication etiquette with colleagues.
The art of praise in the art of getting along with colleagues, the art of speaking in the workplace, five behaviors that affect the relationship between colleagues, and the art of rejection in the workplace.
Third, communication etiquette with leaders.
Understanding: Everyone has problems. Keep your distance, neither humble nor supercilious.
Lecture 7: Etiquette in public places
Theater etiquette shopping mall etiquette travel etiquette travel etiquette car etiquette.
Staff etiquette training course summary and scenario simulation.
Complete works of employee skills training plan 5
The so-called employee training plan is the records arranged in a certain logical order. It is a systematic setting of training time, training place, trainers, training objects, training methods and training contents on the basis of comprehensive and objective training demand analysis. Eight trends of employee training plan in 20__ years, hoping to attract attention to enterprise training.
Staff training plan refers to the management activities of an organization to carry out purposeful and planned training and training for employees in order to carry out business and cultivate talents. Its goal is to make employees constantly update their knowledge, develop their skills, improve their motivation, attitude and behavior, make enterprises adapt to new requirements, and be better qualified for their current jobs or assume higher-level positions, thus promoting the improvement of organizational efficiency and the realization of organizational goals.
The employee training plan must meet the needs of both organizations and employees, take into account the organizational resource conditions and the quality foundation of employees, and fully consider the advancement of talent training and the uncertainty of training results.
First, replace the curriculum combination with learning projects;
Second, establish a training system and implementation strategy based on task model;
Third, improve the teaching time and quality of internal lecturers;
Fourth, strengthen the training responsibilities of enterprise managers and undertake the main responsibility of training subordinates;
Fifth, adopt real-time training technology, so that training can quickly support the rapid landing of business and new technologies;
Six, the quality of training instead of the number of training.
Seven, the network business school (enterprise business school) will get the greatest development;
Eight, the progress of science and technology, the development of the Internet, so that people can easily use the fragmented time to study, mobile learning mode must be a bright spot.
Strengthen the speech spirit of employee training plan, comprehensively improve the comprehensive quality and business ability of enterprise employees, promote the healthy and rapid development of enterprises, and formulate the employee training plan for 20__ years in combination with the actual situation of enterprises.
I. Staff Training Plan-Overall Goal
1, strengthen the training of hotel professional and technical personnel, improve the level of technical theory and professional skills, and enhance the ability of scientific research and development, technological innovation and technological transformation.
2. Strengthen the academic training of hotel employees, improve the scientific and cultural level of personnel at all levels, and improve the overall cultural quality of employees.
3. Strengthen the training of hotel executives, improve operators' business philosophy, broaden their thinking, and enhance their decision-making ability, strategic development ability and modern management ability.
4, strengthen the qualification training for managers at all levels and industry personnel, accelerate the pace of work with certificates, and further standardize management.
5. Strengthen the technical training of hotel operators, constantly improve their professional level and operational skills, and enhance their ability to strictly perform their duties.
6. Strengthen the training of middle-level managers in hotels, improve the comprehensive quality of managers, improve the knowledge structure, and enhance the comprehensive management ability, innovation ability and execution ability.
Second, the staff training plan-organization and leadership
1, cadre training should be put on the agenda and the responsibility system should be implemented. The general manager of the hotel is fully responsible for the training work, and the competent leaders (in charge of cadre and personnel work) should do a good job of implementation.
2. The organization is in place and the funds are in place. The hotel personnel organization department organizes, coordinates, serves and supervises according to the employee training plan, and the company allocates training funds (65438+ 0.5% to 2.5% of the total salary) according to relevant regulations to ensure that the training work is put in place.
Third, the staff training plan-training content and methods
(A) Staff training plan: professional and technical personnel
1. Conduct special technical lectures on a regular basis, make full use of the hotel distance education and training base, carry out special training on new technologies, new materials and quality management knowledge, cultivate innovative ability and improve the level of research and development.
2, organize professional and technical personnel to learn from advanced enterprises in the same industry, learn advanced experience, broaden their horizons.
3. Strengthen the strict management of personnel who go out to participate in training. After the training, write written materials and submit them to the training section. If necessary, learn and popularize some new knowledge in the company.
4, accounting, economics, statistics and other professionals who need to pass the exam to obtain professional and technical positions, through staff training and pre-test counseling, improve the qualification rate of professional title examination. For professionals who have obtained professional and technical positions through evaluation, such as engineering, experts from related majors are invited to give special lectures to improve the technical level of professional and technical personnel through multiple channels.
(b) Staff training plan: carry out academic education.
1, Enterprise Training Center and Polytechnic University jointly run schools, and set up junior college classes of chemical technology and mechatronics technology. Through the national adult college entrance examination, the employees who meet the admission conditions will be trained intensively in a planned way to obtain academic qualifications.
2. Jointly run schools with HKUST and hold correspondence courses in chemical engineering; Recommend outstanding middle-level and above managers to Tianjin University and Nankai University to study for master's degree. Improve the academic qualifications, business level and decision-making ability of company executives, and better serve the company.
3, mobilize the enthusiasm of employees for self-study. Provide good service for employees' self-study exams, help employees sign up and provide correspondence information; Adjust the existing academic reward standards for on-the-job employees; Take education level as the condition for taking up posts and promoting administrative and technical positions, and increase the motivation of employees to learn.
(c) Staff training plan: hotel leaders and company directors.
1. Learn the major policies of the central government, the state and the government, analyze the political and economic situation at home and abroad, and study and interpret relevant state policies and regulations. Organize training through the superior competent department.
2. Develop strategic thinking, improve business philosophy, and improve scientific decision-making ability and management ability.
3. Degree training and qualification training.
Fourth, employee training plan-basic employee training.
1. Re-employment training for transferred workers
In 20__ years, we will continue to train the personnel of the re-employment center in corporate culture, laws and regulations, labor discipline, safety in production, team spirit, concept of choosing a job, company development strategy, company image and project progress.
At the same time, with the expansion of the company's scale and the increase of internal employment channels, professional and technical training should be carried out in time, and the training time should not be less than 3 months.
2, new employees into the hotel training
In 20__, we will continue to further strengthen the corporate culture training of hotels, and train new employees in laws and regulations, labor discipline, safety in production, team spirit and quality awareness.
Through mentoring training and professional skills training for new employees, the signing rate of mentoring contracts for new employees in the hotel must reach 65,438+000%, which will be assessed once every six months. If the two examinations fail, the new employee will be dismissed, and those who pass the examination will be rewarded.
V. Staff Training Plan-Middle-level Management Cadres
1, management practice training. Production organization and management, cost management and performance appraisal, human resource management, motivation and communication, leadership art, etc. Invite experts and professors to give lectures in the company; Organize relevant personnel to attend special lectures.
2. Academic education and professional knowledge training. Actively encourage qualified middle-level cadres to participate in university (college) correspondence, self-study or MBA and other master's degree studies; Organizational management, business administration, accounting and other professional management cadres took the qualification examination and obtained the qualification certificate.
3. Broaden your horizons, broaden your thinking, master information and learn from experience. Organize middle-level cadres to study and visit upstream and downstream enterprises and affiliated enterprises in batches to understand the production and operation situation and learn from successful experiences.
As the fundamental and best way to directly improve managers' ability and employees' skills, provide enterprises with new working concepts, knowledge, information and skills, and increase employees' talents, professionalism and innovative spirit, hotel employee training plan is the most important human resource development and more important human capital investment than physical capital investment. Staff training plan, with China's accession to the WTO and the integration of the world economy, enterprises have never attached so much importance to staff training plan.
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