Time flies, and a period of work activities has come to an end. What do you think of the work achievements since this period of time? Sit down and write a work summary! How to write a work summary to give full play to its role? The following is my summary of the annual work of the hotel security department for you. Welcome to reading. I hope you will like it.
Annual Work Summary of Hotel Security Department 1 20xx is the most crucial year for xx Hotel to achieve the "three-step" strategic goal. According to the general idea of "basing on the market, strengthening management and standardizing management" put forward by the chairman of the board of directors, our department strives to achieve the overall management goal of "promoting quality with service, creating brand with quality and seeking development with brand" in combination with our actual situation. Do a good job in public security and fire safety, strengthen the safety training for hotel employees, actively coordinate the work of all units, and make their due contributions to the long-term and stable development of the hotel. Generally speaking, our work in the past year has many good aspects and many shortcomings. In order to foster strengths and avoid weaknesses in future work, the security work this year is summarized as follows:
First, the assessment indicators have been fully completed.
In 20xx, under the guidance of hotel leaders at all levels and with the joint efforts of all staff, our security department successfully completed the security task for the whole year. No major accidents occurred in one year, and the integrity rate of fire control facilities and equipment reached 100% in the whole year. Conduct fire safety training for all departments of the hotel. It really played the role of escort.
Second, establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the enthusiasm and creativity of employees.
The implementation of performance appraisal is the need for our hotel to strictly manage enterprises and strengthen management, and it is a strong foundation for implementing the target responsibility system. Combining with its own characteristics, our department directly links employees' salaries and bonuses with their personal work performance, and constantly improves the incentive mechanism to give play to employees' work enthusiasm and creativity. There are many touching examples.
At the beginning of this year, our city suffered a once-in-a-century ice and snow disaster, and the lowest temperature was MINUS X degrees, setting a record low temperature. The staff of our department are all on the front line, and the cold weather has brought some difficulties to our work.
Three, strengthen management, continuous learning and training, and strive for quality service.
Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only when the hotel is full of excellent personnel can the management of the hotel flourish. While retaining outstanding talents, the department has strengthened the training for all employees. Has conducted two relatively concentrated theoretical and practical training. Every month, the average spare time training reaches 10 class hours. After each morning shift, no one left, but took the initiative to stay and train. Through the training and retraining of employees, the knowledge of hotel awareness, etiquette, public security and fire fighting has been strengthened. The post operation was further standardized, and the standards were unified in view of the shortcomings of individual personnel in commanding vehicles and opening and closing doors. The concept of serving guests has been obviously strengthened, such as helping guests carry their luggage and taking care of handbags left in the parking lot. The guests praised my security guard for his noble style and won honor for our hotel and department.
Due to the particularity of the hotel industry, the needs of guests often conflict with our work requirements. Some guests don't understand, often abuse the security guards, and even make some excessive behaviors. Our security guards adhere to the tenet of "the guest is the object of service", do a good job patiently and meticulously, never respond to the insults of the guests, but try their best to make the guests get happy consumption.
While serving customers well, we also serve internally. Since this year 10, the trade union of the head office has carried out many recreational activities, such as mountaineering activities and fire safety drills held in Dongbaoshan. In order to make these activities go smoothly, the staff of our department are loyal to their duties, giving up more than 10 hours of rest time, ensuring the safety of various activities, and successfully completing the tasks assigned by the organs of the head office.
Four, efforts to do a good job in the hotel security and fire control work, strengthen the maintenance of fire control facilities and equipment.
Safety is the foundation of enterprise's survival. Under the guidance of the head office and the general manager's office of the hotel, our department adheres to the policy of "safety first, prevention first" and earnestly and solidly does all kinds of safety precautions.
In order to implement the fire safety work, we implement the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy tasks in the renovation construction site of the third floor restaurant and the north building, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor the site, and at the same time implemented the hot work approval system, so that no hot work was carried out without approval or operation certificate, and the safety work was truly implemented.
Our department often conducts inspections and inspections on key parts and departments of the hotel. Seriously eliminate the hidden dangers in dangerous points and key areas that are easy to cause accidents. Adhere to the safety inspection of restaurants and kitchens. , ruled out short circuit of wires for 5 times, and found unsafe factors for about 40 times. Handle hidden dangers found in time, and report those that cannot be handled truthfully. This year, many salesmen, thieves and criminals regard our hotel as a place for illegal activities, ring the doorbell and make phone calls at will, harassing guests, and bringing trouble to our safety work. My security personnel, using monitoring equipment and patrol personnel to closely cooperate, monitor parking and driving to ensure the safety of the floor.
Over the past year, we have strengthened the regular inspection, maintenance and maintenance of hotel fire-fighting facilities and equipment. The fire extinguisher has been updated and maintained, the fire-fighting equipment lacking spare parts has been supplemented in time, the fire-fighting facilities and equipment in key parts have been maintained, and the faults have been repaired, thus ensuring the normal use and being foolproof.
Our department also greeted the local public security inspection many times and actively participated in the fire conference of the city fire department, which played the role of mutual supervision and learning.
5. Actively participate in various activities organized by the head office, and win many honors for the hotel.
In 20xx, the trade union of the head office vigorously promoted and developed various cultural and sports activities with the purpose of enhancing the vitality and cohesion of enterprises, and actively carried out various cultural and sports activities. Our department responded to the call of the hotel trade union and actively participated in the trade union activities of the head office. In the competition, Lin Yufeng and Cai Jie, employees of our department, won the first place in mountaineering and the second place in Shuang Sheng respectively, and Yuan Yonglin won the second place in the trade union legal knowledge contest held by the head office. Won the honor for the hotel.
Although in the past year, our department has made gratifying achievements in all aspects and the management level has been greatly improved, we must also face up to the difficulties and challenges in our work. First, employees can't be completely self-disciplined according to the standards, and their quality is uneven, which needs further improvement. Second, the level of our managers needs to be improved. Third, our equipment still has defects, which can't play a good monitoring role and need to be improved. These problems and shortcomings need to be seriously considered, summarized and improved in the future.
The new year is approaching, and the security department wishes all the leading employees of the company a happy New Year and all the best. In the new year, the security department of our hospital has closely focused on the central work of the hotel throughout the year, actively innovated and constantly improved with a solid work style and pragmatic work attitude, and comprehensively completed various tasks this year, creating new achievements for our hospital.
Annual Work Summary of Hotel Security Department 2 Looking back on the past year, with the concern of hotel leaders and the cooperation of various departments, our department has done some work in strengthening hotel security management, improving category system, security patrol inspection, building service brand and organizing learning.
First, further improve and perfect the security system.
1, organize the implementation
Since taking over the security department on X, X, X, according to the needs of hotel security and fire protection, a fire prevention committee was established. Now that personnel have changed, the fire prevention Committee has been readjusted. The general manager is the director of the Fire Prevention Committee, the deputy general manager is the deputy director, and the managers of all departments are members. According to the principle of "who is in charge, who is responsible", the three-level safety management target responsibility book was implemented.
2. System implementation
In order to ensure the safety of the hotel, we have established a set of safety system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire alarm and fire disposal plan, post responsibility system for key posts, post responsibility system for gate posts, post responsibility system for patrol posts, post responsibility system for parking lots, emergency support procedures, and key post files for fire control. At the same time, the guest information registration system stipulated by the public security bureau and the police station shall be implemented, so as to register carefully and upload it in time.
3, publicity and education implementation
In order to make fire safety work deeply rooted in people's hearts and enhance employees' awareness of fire safety, we have conducted fire safety publicity, education and training for employees in a planned and multi-form manner. Since the beginning of this year, our department has trained employees how to use fire extinguishers 150 times, participated in the fire safety knowledge test 170 times, watched the fire safety video materials 140 times, and distributed fire safety knowledge to all departments. Make employees understand the basic measures and methods of fire prevention, and improve the vigilance of fire prevention.
Second, the implementation of security checks to ensure hotel safety.
In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday, Wednesday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy task of the restaurant decoration construction site on the second floor, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor at the scene, and at the same time implemented the hot work approval system, so that we did not do hot work without approval and without operation certificate, and really implemented the safety work.
Since taking over, we have carried out more than 200 safety patrol inspections and organized 4 major safety inspections every half month. At the same time, 13 unsafe factors were found in the safety inspection. For the problems found, we have issued a rectification notice and ordered them to rectify within a time limit. Except for some fire extinguishers, all the others have been rectified.
Third, build a service brand and pay attention to learning and management.
1, organizational learning
As a hotel, to grasp the quality of service, the first thing is to grasp people, grasp their own construction, and grasp the thinking and quality of employees. Only in this way can employees truly understand the purpose of service. We hold four safety meetings every month. Make full use of meetings to communicate with employees, dissect positive and negative cases, and instill the purpose of serving guests in our hotel. At the same time, employees who performed well at the meeting should be praised in time, and employees who performed poorly should be severely criticized. At the same time, it is necessary to educate employees to strengthen iron discipline, especially those in our gate post, who have a wide network of contacts. For example, on XX this year, our foreman, Kong Weilong, saw a guest parked at the gate and stopped at the door, blocking the way to the backyard, so he told the driver. If it affects the traffic of other vehicles, he must stop here. When I told him again, he not only refused to listen, but also called names. He also hit our foreman twice and kicked him. Our foreman never fought back and was taken away. At that time, people from the opposite mobile company were also very angry. They told our supervisor why you didn't help employees hit drivers. From this point of view, it is precisely because we often hold meetings to study and emphasize iron discipline that we can do this from the supervisor to the employees.
As a result, Kong Weilong, the foreman, was highly praised at all security meetings, and the case was dissected: if we had fought back at that time, our emotions would have been balanced, but the loss would have been even greater, which directly affected the reputation of our Damenggang security guards among the guests and the surrounding people. Even have a bad view of our security, because we have such security, mainly because of the usual education and training of hotel leaders.
2. Humanized management
Strengthening the management of employees is what our department should always do. Our department should pay more attention to how to strengthen the management of employees. Only in this way can we give full play to the enthusiasm of employees and they can repay the enterprise with dedication in their future work.
Fourth, the quality of service.
Damengang is the forefront of our hotel's service for guests. The quality of his service is related to the first feeling of the guests. Therefore, in order to ensure our service quality, we will implement it from the following two aspects:
First, organize staff meetings and study regularly to cultivate employees' dedication to the enterprise. Only in this way can the quality of service reach home.
The second is the service quality, the security service of the parking lot at the gate, directing the vehicle service and guiding the direction when the guest vehicles come and go. Especially in cold weather, sun and rain, they always stand at the forefront of service and serve the guests.
Verb (abbreviation of verb) 20xx work plan
In the new year, the Ministry of Security closely focuses on the idea of "new image change", highlights the word "change" and establishes a new image of the Ministry of Security. The general idea of annual work:
1, sign 20xx annual fire safety responsibility letter with all departments; Let everyone have a burden on their shoulders, feel safe in their hearts and ensure the safety of the hotel.
2. Improve various rules and regulations to ensure hotel safety. It is necessary to ensure the safe operation of hotel fire protection, ensure the safety of hotel fire protection, be foolproof, adhere to prevention first, and combine prevention with consumption. Constantly improve and abide by various rules and regulations in the work, use system managers, set up safety inspection teams, regularly inspect hotels and surrounding places, find potential safety hazards, coordinate with other departments for rectification in time, and put an end to all safety accidents.
3. Cooperate with the Human Resources Department to conduct pre-job fire safety training and assessment for new employees. Those who fail the examination are resolutely not allowed to take up their posts. And organize a full-time fire safety training every quarter.
4. Carry out learning and reading activities and build a learning organization. In view of the fact that department employees usually don't pay much attention to theoretical study, it is necessary to make a detailed study plan, change this habit of not studying, send more hotel materials, or write learning experiences, and urge and encourage department employees to learn, especially hotel business knowledge. Do a good job of monthly, quarterly and annual inspection, achieve results and improve. Comprehensively improve the quality of department employees.
5. This position should be rotated. Every post in the department (post setting, parking command, fire monitoring, security) is rotated once every two months, changing the past fixed post mode, so that everyone can be familiar with and competent for the work of each post and develop in an all-round way.
6. Strengthen internal assessment and implement the last elimination system. The image of the tree is unified (with belt, epaulettes, hat badge, etc.). ), all employees in the department are dressed for work, showing a new look. Combined with the assessment standards formulated by the human resources department, the employees of each department are assessed and eliminated at the end. Those with the lowest assessment score for three consecutive months will be laid off. Personnel are supplemented by recruiting high-quality veterans.
7. Rectify the security dormitory. Learn the management of military dormitory, learn from good dormitory management experience, and make it clean and clear, so as to drive the management of the whole dormitory of the hotel and strive for a higher level.
8. Pay more attention to employees' ideas at ordinary times, communicate frequently, care for and care for employees. Talk to some poor employees individually to help them find out the existing problems and encourage them to improve their service quality by leaps and bounds in the new year.
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