Annual work summary report (1)
How time flies! The 20_ -20_ school year is over. In this year, I have always been strict with myself by the standards of a people's teacher, guided by the innovative education policy, and committed myself to teaching students well and making them develop in an all-round way, down-to-earth and working hard. In order to better carry out the work in the future, sum up experience and draw lessons, I will first summarize my achievements in ideological work this year as follows.
First, ideologically
Over the past year, I have never forgotten to strengthen ideological and political study everywhere. Concerned about the international situation, national affairs, public opinion and people's livelihood, and actively moving closer to the party organization, he was officially approved to become a member of the party organization on October 5, 2000. Since I was approved as a producer of * * * in party member, I have been strict with myself according to party member's standards, and set an example for my comrades everywhere, playing a demonstration and leading role. Over the past year, I have never asked for leave, been late or been absent for any reason. Not afraid of hardship and fatigue, I always devote myself to my work with a hundred times enthusiasm.
Second, at work.
Over the past year, I have actively obeyed the distribution of school leaders and initiated the most bitter and tiring work of managing school meals, trade unions and young pioneers. In addition, I have also served as a class teacher and Chinese teacher in the fifth grade. Never complain to the leader because the task is heavy and too hard, and scold him for being tired. In teaching and class work, we should consult the old teachers modestly, actively participate in teaching and research activities, seriously study the new curriculum standards, understand new teaching concepts, change roles, bring smiles into the classroom, and pay attention to students' all-round development. Teach every student carefully and patiently, teach every class well and hold every class meeting well. Through hard work, the overall style of our class has changed greatly, and the students' grades have also improved. While doing a good job, I also don't forget to unite with comrades, respect leaders and colleagues, and treat every comrade sincerely.
In this year's work, I have been strict with myself by the double standards of party member and teachers, and I have been well received by school leaders and teachers and students. However, after inspection, there are also many shortcomings and problems that need to be corrected in the future. The main shortcomings are: first, the study of theoretical knowledge is still very lacking, and there are still lazy thoughts; Second, despite hard work, personal ability needs to be improved, and students' grades progress too slowly. In the future, with the help of school leaders and all comrades, I will strengthen my study, improve my working ability and take my thoughts and work to a higher level!
Annual Work Summary Report (II)
Time flies, and the teaching work of one school year is drawing to a close. In order to do a better job in the future, sum up experience and draw lessons, I will summarize my work in the 20_ school year as follows:
First, political thought:
I love the party, love the people, adhere to the party's educational policy, and be loyal to the party's educational cause. Correct thinking, decent style, obey the leadership's work arrangements, serious and responsible. I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. By reading a lot of books on moral cultivation, we can dissect ourselves, analyze ourselves, face ourselves squarely and improve our quality.
This school year, I can actively and seriously obey and cooperate with the work arrangements of school leaders at all levels. Actively participate in various meetings of schools, municipal teaching and research offices and groups; According to the characteristics of the subject, you can find hot and important news at home and abroad through your own subscription or online, and learn it in time and use it for teaching guidance; I love education, put all my energy and ability into the teaching process of the school, and can consciously abide by professional ethics, thus establishing a good teacher image among students. Can take the initiative to study business with colleagues, learn from each other, cooperate tacitly, improve the teaching level, take care of the overall situation, unite and cooperate, facing the initial stage of junior high school, the task is arduous. For the overall benefit, we actively coordinated and arranged flexibly, which was welcomed by students, and achieved good results in the unified examination and successfully completed various tasks.
Second, the ability of education and teaching.
First of all, we can grasp the teaching materials carefully, organically combine the syllabus, teaching materials and current affairs in time, aim at improving students' ability to analyze and solve problems, effectively cultivate students' innovative thinking and creativity, constantly create questioning angles with new hot materials as the background during class hours, help students expand their thinking, flexibly use basic knowledge, and continuously improve their ability to analyze and solve problems.
Second, we can grasp students' cognitive level and ability. Attach importance to the consolidation of knowledge learned and the connection between old and new knowledge, and help students learn to seek knowledge and develop continuously. Third, respect students. Attach importance to emotional communication and cultivation with students, respect students' learning enthusiasm and cognitive ability while strictly managing, put forward questions equivalent to students' own level, and encourage students to explore boldly and improve together. Therefore, it has also been respected by students.
I have encountered many difficulties in education and teaching. In view of these situations, while actively participating in the training of new textbooks organized by the Education Bureau, I humbly ask experienced teachers and colleagues in my brother schools for teaching experience. In teaching, we should seriously study the new syllabus, thoroughly understand the teaching materials, actively explore teaching ideas, flexibly use some advanced teaching theories, scientific teaching methods and advanced modern teaching means to carry out classroom teaching, and strive to cultivate students' cooperative communication ability, independent inquiry ability and innovation ability. In addition, while doing a good job in teaching, I also pay great attention to the accumulation of teaching experience and write down my own experience in time to communicate with my colleagues.
Third, the attendance rate
I strictly abide by the rules and regulations of the school, and will not be late, leave early and take the initiative to ask for leave. At work, respect leaders, unite colleagues, and correctly handle the relationship with leading colleagues. I usually work hard, treat people sincerely, love students and have harmonious interpersonal relationships. I never make unprincipled disputes, and I have always standardized my words and deeds at the request of a people's teacher, and constantly cultivated my comprehensive quality and ability.
Fourth, performance.
Thanks to my unremitting efforts, the students have made great progress, and their achievements are among the best in all previous exams organized by the Education Commission and our school. Many papers won city and county awards.
Annual Work Summary Report (III)
The light is fleeting, and it has been half a year since I came to the company unconsciously. The busy time of these years has ended. Looking back on my past work, I found that I really benefited a lot. As the company's after-sales customer service, I also know my responsibilities. After-sales service is a kind of service after the product is sold, which is related to the follow-up maintenance and improvement of the company's products and is an important platform to enhance communication with customers. The quality of after-sales service is directly related to the company's image and fundamental interests, and also indirectly affects sales performance.
My work involves talking about Want Want's after-sales service and dealing with various after-sales handover issues. In the past year, I have learned a lot, and I have also accumulated some skills of answering calls and telephone communication for Want Want, which can effectively complete a lot of work. /kloc-the handover data processed in October was in our group, and the handover data processed in that month reached more than 9800. Usually, I can do my job dutifully, which can be regarded as disappointing the expectations of the company leaders. In order to complete the work better and create more benefits for the company, the experience this year is summarized as follows:
1. Create a good image of the store.
When customers enter the store, the first person they contact is the customer service. Every word and deed of customer service represents the image of the company, and customer service is the first factor for customers to evaluate this store. As after-sales customer service, we should treat it in the spirit of solving problems for customers, don't bring our emotions to work, tolerate unreasonable customers, and don't conflict with customers. We should treat our customers as friends, not as objects of work. As the customer service of the online shop, we communicate with customers in Wangwang dialect most of the time, and customers can't see our expressions when facing the computer. When communicating with customers, we must maintain a good attitude, use euphemistic expressions, use polite expressions and vivid sentences, and match them with some dynamic and humorous pictures, which may bring customers another experience.
2. Learn to empathize.
After the customer contacts the sale, it may be because the received goods are not suitable, the goods have quality problems and other factors that need to be returned. When dealing with problems for customers, we should think about how to better solve problems for customers, or take care of ourselves. What kind of treatment results we hope to get when we encounter similar situations with customers, and then implement them effectively. After-sales work is also a good platform to exercise our psychological quality. I meet all kinds of customers every day, many of whom are unreasonable. When dealing with customers, we should hold a normal heart and answer their questions seriously. When customers don't understand, we need more patience to serve. We should listen to customers' opinions patiently, make customers feel that we attach great importance to her opinions, and we are trying to meet her requirements, so that customers can have a good shopping experience and bring more potential business opportunities.
3. Be familiar with the company's products and product-related knowledge.
As a clothing enterprise, the company's products are updated very quickly. As a customer service, being familiar with your own products is the most basic requirement. When customers ask about products, we can also reply in time. The understanding of products can not be limited to the products themselves, we all need to know the relevant collocation of products. The company has regular new training almost every week, and I am also keen on this training. Through the introduction of physical products and web products, the new training gives us a deeper understanding of the products, and we can also be familiar with the advantages and disadvantages of our products when dealing with after-sales, so as to better solve problems for customers.
4. Finish the work effectively.
Want Want is one of our tools to communicate with customers. When communicating with customers on Want Want, we should pay attention to the speed of reply. Only by replying in time can customers feel our enthusiasm for the first time. To this end, we have set up various short phrases. On the basis of ensuring the speed of reply, we should also pay attention to communication skills. A warm attitude is often half the battle. It is also one of our responsibilities to handle customer returns by telephone, and we should also pay attention to the most basic telephone etiquette in telephone contact. Usually, what we deal with is to take the initiative to contact customers. When you make a phone call, you should pay attention not to be too early or too late, and lunch break is not suitable for calling customers. Secondly, pay attention to telephone communication skills. Before you make a phone call, you should understand the purpose of the call. During the call, speak clearly, pay attention to the customer's requirements, and don't interrupt the customer at will. At the same time, we should pay attention to controlling the call duration to avoid taking up too much working time. When you make a phone call, you must be friendly, gentle and polite, which is conducive to communication between the two sides. At the end of the call, you should reply to the customer politely and then hang up.
We should treat some customers' problems in a professional manner. On the basis of maintaining professional standards, we should also let customers see our sincere attitude. If you can't solve the problem with your own professional product knowledge, you should understand the customer's psychology from the customer's reply and find ways to solve the customer's problems quickly to minimize the after-sales cost. If handled properly, the company's reputation will be improved over time, which is also the embodiment of our after-sales value.
In the past year, I have gained a lot, but I know I still have some shortcomings. What impressed me deeply was a group simulation training exercise, which promoted products to customers by simulating the communication between customers and customer service. If the customer service is familiar with their own products, knows some knowledge of dressing and matching, analyzes the customer's purchasing psychology, and then finds out effective sales methods, then the chances of clinching a deal are much greater. The company's training also made me see my own shortcomings. After that, I also tried to improve. In my spare time, I will pay more attention to the new styles of the store and various activities in the store. Before each activity, I will take the time to understand the rules of the activity and be aware of it.
The company also organized various trainings. In my spare time in the middle of the year, I applied to study in the pre-sales position. Although I haven't studied for a long time, I have gained a lot and got a general understanding of their work. Although you only need to deal with customers through Want Want before selling, Want Want communication also needs many skills. The key for buyers to place orders is whether the customer service can impress customers during the conversation, and how to make customers buy the products they want, not just selling blindly, but letting customers enjoy the shopping process. It also made me understand that gold medal customer service was not practiced in a day. When I came into contact with the unused positions, I found that I still had a lot to learn and improve. I also look forward to having more exercise opportunities in my future work and expanding my comprehensive strength.
Annual Work Summary Report (IV)
In the past 20__ years, under the leadership of the hospital party group, we have carried out various medical work and fully performed the duties of attending doctors closely around the overall situation of hospital development.
First, strengthen political business study and constantly improve their own quality.
Over the past year, I have been able to actively participate in various learning activities organized by the hospital and systematically study the spirit of the 19th Party Congress. At the same time, I have always adhered to the principle of applying what I have learned and applying what I have learned, organically combining study with work, turning study into work and work into study. The two promote each other and improve together. In particular, by participating in various selection activities organized by the hospital, we can find the gaps, problems and deficiencies in comparison with the advanced ones, and have greatly improved our thinking, style, discipline, work standards, work quality and work efficiency.
Second, do a good job in medical work seriously and responsibly.
"Healing the wounded and dying" is the bounden duty of medical workers and an important part of social civilization. The progress of medical news plays an irreplaceable role in social development. Therefore, I am responsible for history, hospitals and patients, and actively do all the work.
1, insist on business study. Insist on learning the new achievements of theoretical research in obstetrics and gynecology, constantly absorb new nutrition, and promote the continuous improvement of their professional level. For a whole year, I kept thousands of words of business notes, wrote work reports and business papers.
2. Adhere to the principle of "striving for perfection and being meticulous", warmly receive every patient, take every operation seriously, persist in dedicating work to society and love to patients, thus ensuring the quality of all work and being well received by all walks of life. In the whole year, patients were treated, cases were operated and cases were cured.
Third, be strict with yourself and actively contribute to the development of the hospital.
As a member of the hospital, it is my bounden duty to make informed suggestions. Over the past year, we have used our brains to put forward reasonable suggestions, give full play to the role of an old comrade, and focus on hospital construction, medical level improvement and business backbone training. At the same time, I am strict with myself, do not put on old qualifications, do not feel complacent, fully respect old comrades, sincerely care about young comrades, adhere to the work-oriented, abide by various disciplines, persist in working for the sick, be conscientious and work hard, and set up my own good image.
Over the past year, with the help of leaders and the support of comrades, although some achievements have been made in the work, there is still a big gap between the requirements of the organization and other comrades. In the future work, we should continue to work hard to overcome shortcomings and create more excellent work results.
Annual Work Summary Report (V)
A year passed quickly. During this year, with the care and help of hospital leaders, department leaders and colleagues, I successfully completed all the work and further improved my ideological consciousness. This year's work summary mainly includes the following items:
First of all, in terms of political thought
Always adhere to the Party's line, principles and policies, earnestly study Marxism–Leninism, Mao Zedong Thought, Deng Xiaoping Theory, Theory of Three Represents and Scientific Outlook on Development, always adhere to the leading ideology of serving the people wholeheartedly, persist in reform, development and progress, and constantly improve the level of political theory. Actively participate in various political activities, safeguard leaders and unite comrades, have good professional ethics and professionalism, work hard and work hard, and are well received by the majority of farm workers.
Second, professional and technical learning:
In my work, I deeply understand the qualities and conditions that a qualified physician in charge of internal medicine should possess. Strive to improve their professional level, and constantly strengthen business theory study. By subscribing to a large number of business magazines and books, they can learn about internal medicine and health knowledge, write down reading notes and enrich their theoretical knowledge. Because of the recognition of work performance and academic achievements, I have been sent to higher hospitals for many times to learn new medical knowledge, medical technology and management methods, which broadens my horizons and broadens my knowledge. After coming back, I can always adhere to the new theory and technology to guide my business work, master the diagnosis and treatment technology of common diseases, frequently-occurring diseases and difficult diseases in internal medicine, diagnose and treat medical complications and complications such as chronic bronchitis, hypertension and coronary heart disease, diagnose and treat various emergencies and serious diseases in internal medicine, and rescue and treat emergency and critical patients in internal medicine independently. Strict implementation of various work systems, diagnosis and treatment routines and operating procedures, careful treatment of every patient, to a certain extent, to avoid misdiagnosis and mistreatment. Since assuming the present position, the accuracy rate of diagnosis and treatment of medical diseases has reached more than 98%, and dozens of critically ill patients have been discharged on time without any error-free accidents.
Third, theoretical research:
The work of a clinician first requires doctors to have the professional ability to be familiar with it. The so-called "sailing against the current, if you don't advance, you will retreat." During my years as an attending physician, I took the initiative to participate in continuing medical education for doctors and successfully completed the annual credit task of continuing medical education. Study hard, study teaching books such as pediatrics, neurology and pharmacology repeatedly, and actively subscribe to periodicals such as General Medicine and Cardiovascular Medicine. Pay attention to the collection and arrangement of primary clinical medical data, carefully collect clinical data, actively sum up clinical experience and lessons, guide practice with theory in work, sum up practice, constantly improve technical level, and contribute to Chinese and foreign medical research, China community doctors and Chinese and foreign medical care for many times, which has been appreciated and affirmed by hospital leaders.
Fourth, daily work
As a doctor to heal the wounded and rescue the dying, I always remember that the safety of people's lives is always the first. Always struggle in the front line, strive to serve patients, be responsible for patients, and be a noble doctor with natural wisdom and mind. The bounden duty of a doctor is to protect and save other people's lives, and the greater task is to save people's hearts, save people's hearts, and then have greater ability to help others. Because there are few clinical departments and clinicians in grass-roots hospitals, there are only two departments, internal medicine and gynecology, which has a certain impact on the development and implementation of many work. In the case of taking care of the ward, we should try our best to ensure the outpatient service of internal medicine and pediatrics and ensure the continuity of patient follow-up, which greatly improves the quality of outpatient service of internal medicine and pediatrics and greatly improves the number of outpatient service. Efforts should be made to improve the system of ward rounds in internal medicine wards, urge junior doctors to write and check the quality of writing in time, harmonize the relationship between doctors and patients, improve the quality of medical services, and resolve or prevent all possible medical disputes in time. Clean medical practice, put an end to unhealthy practices in various industries, and improve the service quality for patients. In order to better serve patients and help outpatients and inpatients to solve various problems in time, it is more convenient for patients. In order to improve the health knowledge level of patients with chronic diseases and improve the self-diagnosis and treatment technology, we insist on explaining the importance of diet and exercise for patients with chronic diseases, explaining and demonstrating the skills of self-monitoring of various diseases, so that patients can learn more about health knowledge, which is conducive to rational diet, exercise therapy and changing unhealthy lifestyles, improving treatment compliance, actively monitoring chronic complications, and eliminating some worries of patients with chronic diseases and their families, which has been well received by many patients and their families.
To sum up, from the perspective of political performance, working years, professional skills and theoretical research ability, I have the qualification to be promoted to deputy chief physician. After the assessment, I will conscientiously perform my duties, strive to do all the work, and contribute my life to the health cause of _ _ _ farm!