1. Cultivate the concept of service culture. Service is the aim, an important political, economic and social responsibility of power supply enterprises, and an important means to achieve "win-win" between power supply and consumption. Service culture takes service values as its core, aims at creating customer loyalty and enhancing the core competitiveness of enterprises, and forms the same service value cognition and behavior norms as its content. Cultivating the concept of service culture will help to unite the team spirit, unify the goals of all employees, make cadres and workers think in one place and work hard in one place, promote the development of individual natural persons, social persons and economic persons to enterprise persons, truly stimulate the learning initiative and work enthusiasm of cadres and workers, and truly realize the goals of unified thinking, synchronous action, excellent team individuals and cohesive strength of cadres and workers. Power supply enterprises should also actively explore measures and methods to serve power customers under the new situation, constantly improve customer satisfaction, and establish a service culture of high quality, integrity, harmony and win-win. American marketing guru McKenna said, "This era is an era in which customers are never satisfied". Modern society is diverse, and so is the demand of customers for electricity. They are no longer limited to meeting the demand for electricity safety, but put forward deep-seated and complicated demands for power supply quality, price, information, technology, energy saving and safe electricity use. \x0d\ 2。 Enhance the awareness of active service. First of all, we must unswervingly implement the purpose of "people's power industry for the people", adhere to the service concept of customer first, and serve customers wholeheartedly. Through continuous targeted publicity and education on the power situation, employees can further understand the grim situation faced by enterprises, understand the basic trend of the power market, understand the strategic objectives and business policies of enterprises, and enhance their awareness of business risks. Secondly, through the promotion of quality service, employees can clearly understand its importance, necessity and essence, and have a comprehensive and correct understanding of quality service. \x0d\ 3。 Cultivate high-quality employees. In exploring the power market, power supply enterprises should rely on scientific and technological progress, strengthen personnel training, educate employees on professional ethics and skills, and build a platform for employees to exchange and learn through various activities such as technical competitions, on-the-job training, and promotion of the chief employee system to stimulate their potential; You can also carry out quality service theme debate contest, civilized service code of conduct demonstration contest, speech contest, on-site simulation and other ways. Through the establishment of incentive platforms such as Wolong Award, Outstanding Contribution Award, Gold Medal Teacher, Skilled Worker and Customer Feeling Award, the achievements of employees are affirmed, advanced models are set up, and the enthusiasm and creativity of cadres and employees are stimulated. Continuously promote the moral construction of enterprise employees and improve the service level; You can also take the opportunity of creating a first-class team to cultivate employees' team spirit, professionalism and creativity, so that employees can fully display their good skills and noble image in their posts. \x0d\ 4。 Implement a secret service system. We can carry out some special services, such as customer service dispatching system, customer representative system, customer return visit system, first inquiry responsibility system, etc. We can also place leaflets in the business hall to have a dialogue with customers, introduce the power supply and demand situation to customers, listen to customers' opinions, and let enterprises and customers communicate with each other. Analyze the feedback opinions and suggestions from customers, and feedback the corrective measures to customers in time. According to their own characteristics, power supply enterprises can also provide customers with free equipment consultation, home installation, mobile business hall service, zero-distance service and other special services. Realize cross-regional charging, set up "Sunshine Power Service Station", issue telecom universal cards, and form multi-level and distinctive service outlets and various payment methods with power supply business hall, electrician group, Sunshine Station and mobile business hall as the main body to alleviate the payment problem. Establish a cross-regional quick repair service team to solve the problem of difficult maintenance. Open up a "green channel for business expansion and installation" to effectively solve the problem of difficult installation. Strive to create a harmonious service environment so that enterprises can win in the two-way interaction with customers. \x0d\ 5。 Intensify publicity and open the service content.