Legal basis: Interim Measures for Handling Complaints and Reports in Market Supervision and Management.
Article 1 In order to standardize the handling of complaints and reports in market supervision and management and protect the legitimate rights and interests of natural persons, legal persons or other organizations, these Measures are formulated in accordance with the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests and other laws and administrative regulations.
Article 2 These Measures shall apply to the handling of complaints and reports by market supervision and management departments.
Article 3 The term "complaint" as mentioned in these Measures refers to the behavior of consumers who purchase or use commodities or accept services due to their daily consumption needs, and who have disputes over their rights and interests with business operators and request the market supervision and management department to resolve the disputes.
The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.