Share the management experience of modern enterprises. Pay attention to learning ability, enhance innovation ability and create a learning enterprise.
The competition among contemporary enterprises is, in the final analysis, the competition of talents and the competition of talents' learning ability. The so-called learning ability is a comprehensive embodiment of the motivation, perseverance and ability of a person, an enterprise or an organization to learn. Learning ability runs through the whole process of enterprise management and is the basic condition for the survival and development of enterprises. We are all around? Three elements? Improve learning ability, enhance innovation ability according to work priorities and difficulties, and do a good job in the construction of learning enterprises from organizational guarantee, measures implementation and carrier innovation, so as to lay a good foundation for becoming bigger and stronger enterprises.
1. Raise awareness, improve incentive mechanism and activate employees' learning motivation.
We demand that the pressure of work be the driving force of learning, and that cadres and employees establish new learning concepts, so that learning can drive innovation and innovation can promote the development of enterprises. Through the publicity and reports on product competition, price competition and service competition in the market, let every employee realize that in the face of increasingly fierce competition, he should learn to adapt to the needs of the market; The motivation of learning comes from the establishment of learning goals. The improvement of ideological consciousness enables employees to gain the overall motivation not only for individual learning but also for team learning, and the improvement of internal incentive mechanism promotes the internal motivation of individual learning. The first is salary incentive. Different academic qualifications give different basic salary systems; The second is rewards and punishments. Give timely rewards to those who have made achievements in management innovation, scientific and technological research and product innovation. The third is goal motivation. Formulate various training objectives, define learning steps and plans, and make quantitative evaluation.
2. Establish a vision, establish an organization, and strengthen employees' learning perseverance.
Establishing a learning enterprise is a long-term systematic project. To be solid, in-depth and lasting, it is necessary to maintain the learning perseverance of employees, that is, to persist in learning and learn effectively. It is necessary to organize the establishment of a learning enterprise leading group, provide organizational guarantee, implement supervision measures, and stipulate specific measures for target tracking; Establish a learning vision plan and formulate implementation measures at different levels; Establish a reward and punishment restraint mechanism to ensure employees' learning enthusiasm.
3, expand the carrier, apply what they have learned, and improve the learning ability of employees.
According to the quality of the existing personnel in the enterprise, from the reality, we should establish various carriers suitable for different levels and different work needs. In the organizational form, we should adopt the ways of going out for training, internal training, joint training, regular lectures, etc., and in the activity form, we should adopt the ways of centralized training, investigation and study, experience exchange, post target learning, etc. Use comparative learning to carry out a variety of learning exchange activities inside and outside the school, learn from each other's strengths and promote the promotion and utilization of advanced experience.
Second, start implementation, form cohesion and create unique competitiveness.
Root theory provides a new management platform for learning enterprises to seek continuous progress, surpass themselves and obtain sufficient resources. Many enterprises have learned many methods and skills from various new economic theories, such as business strategy, human resource management, operation management, etc., but little attention has been paid to their mutual connection and combination. Combining the three processes of personnel, strategy and operation is the essence of execution. The implementation requirements are quick, concise and lively. In a rapidly developing and changing world, speed plays a leading role. Speed is everything, and speed determines success or failure. Therefore, while creating a learning enterprise, we should build the unique competitiveness of the enterprise with the improvement of execution, so as to grasp the key to the long-term survival and success of the enterprise.
1, clear goals, persistent efforts, and guide the culture of execution.
With the development of knowledge economy, corporate culture has become a powerful force. The competition between enterprises in the 2 1 century is the most fundamental one of culture. Leading the formation of executive culture runs through the company's policies and leadership behaviors.
First of all, we always adhere to the principles, policies and management systems promulgated by the company. For example, when implementing measures for the company's policies, objectives and management system, we combine the internal audit work of the quality management system to check the implementation of measures and the effectiveness of system implementation. In view of the existing shortcomings, put forward rectification requirements, come up with improvement plans and incorporate them into the performance appraisal of work management. At the same time, implement various policies and measures; The investigation of quality accidents begins with the leaders in charge and so on. Where managers participate, leaders take the lead in demonstrating and setting an example.
2, face the reality, rigorous style, and maintain the culture of execution.
Standardizing and guiding various behaviors in enterprises is an important means to maintain the culture of execution. Therefore, when we introduce a new management system or a new management system and implement a new management method, we must first analyze its feasibility with a rigorous attitude combined with the actual situation, and then measure its rationality and standardization, so as to guard against the acclimatization brought by copying mechanically. After careful argumentation, it was issued and implemented. According to the method of 9000 system, try first, then change and then fix. In the process of trial implementation, we must maintain the relative stability of the policy, never change with time, and also maintain the authority of the policy during the trial implementation. Secondly, we should start from both positive and negative aspects. First, we must choose its first evil, criticize it, and kill the chicken to respect the monkey; The second is to establish positive and negative models to commend and reward. Change the consciousness of the executors.
3, rely on learning, find the right method, improve the level of execution.
The level of execution mainly depends on the executors, all the ideas in their minds and their ability to work together. In the aspect of improving execution efficiency, we should introduce some advanced management theories in information management, carry out scientific process reengineering and improve work efficiency. Secondly, in improving the accuracy of execution, we should realize that direction is more important than speed and distance. While improving their own learning ability, before the introduction of each new system, it is clearly stipulated that relevant executives should be organized to learn and understand the requirements, and relevant departments should guide the implementation direction and make specific explanations to ensure the implementation.
4, the implementation of supervision, improve the assessment, smooth implementation of the process.
The three core processes implemented are closely linked through a sound management system and a flexible and diverse assessment system to achieve the strategic objectives of the enterprise. In order to ensure the correct implementation of various rules and regulations, the purpose, responsible department, scope of application and operation mode should be clarified when formulating various systems, and the target supervision department and assessment method should be stipulated.
Modern enterprise management experience sharing. Communication? Connotation and significance of enterprise management.
? Communication? In ancient times, the word "ditch" meant to open a ditch to connect two waters. What about now? Communication? It has been pointed out that people express their inner thoughts and meanings by various behaviors and postures, and can accurately receive the thoughts that the other party wants to convey and express. Carnegie, an American entrepreneur, said: 65,438+05% of a person's success depends on his professional skills and 85% on his communication skills. Because an enterprise is an aggregation of individuals, communication is particularly important in the survival and development of enterprises, especially in modern enterprises that emphasize individual innovation, but most of the progress requires teamwork, and interpersonal communication between enterprises becomes more and more important. It can be said that communication ability is an intangible productivity, a soft power of an enterprise, an important aspect that must be considered in the design of management system and the setting of management functions, and also an essential basic quality for senior leaders of enterprises.
Second, the basic role and purpose of communication
In an enterprise, communication has the following basic functions: (1) communication is the coagulant to coordinate individuals and make the enterprise a whole, and it is the propellant to form corporate culture; (2) Communication is the basic way for leaders to motivate subordinates and realize leadership functions; (3) Communication is a bridge for enterprises to establish contact with the outside world, and it is a link for enterprises to obtain external resources and understand the situation of enterprises; (4) Communication is an important channel for employees to exchange information, convey feelings and enhance understanding. Specifically, there are four purposes of communication: explaining things; Express emotions; Establish relationships; Realize an attempt. Generally speaking, in enterprises, the main communication objects are: superior leaders, colleagues at the same level, colleagues at lower levels, customers and suppliers. In actual communication, we can adopt appropriate communication skills to achieve our communication goals according to different communication objects, different communication occasions and different communication methods.
Third, the empathy of management communication: looking, smelling, asking and cutting.
Generally speaking, management communication focuses on the communication subject, and discusses interpersonal communication and organizational communication skills, including crisis communication, cross-cultural communication, communication with news media, negotiation skills, conflict management and communication skills. This is the basis of management communication, and it is also the fundamental and key point of management communication. In my opinion, in order to optimize management communication, develop empathy in management communication, effectively introduce the hope, smell, question and enthusiasm of traditional Chinese medicine, be good at further observing and understanding the audience from the perspective of doctor's inquiry and communication diagnosis, and conduct in-depth and comprehensive investigation, research and analysis on the audience, so as to put forward solutions to problems and promote more perfect management communication.
Okay？ Hope? .
Doctor's treatment of patients? Hope? According to his work experience, medical knowledge and social experience, he observed the patient's face, tongue coating, age, illness or posture, and made a preliminary observation from its surface, and then made a preliminary judgment by reading the patient's medical record and listening to the patient's conversation. Introduction to modern enterprise management communication? Hope? We should not only observe the expression, mentality, speech, words and deeds of the audience from the perspective of the information publisher, so as to spy out their wishes, needs and hobbies, but also be good at empathy from the perspective of the audience and observe the purpose, attitude, information credibility and respect of the information publisher, so as to optimize management communication from two angles and in an all-round way. When interacting with each other, we should not only look at each other's expression, dress, temperament and manner, but also look at each other's eyes and see through the expression behind each other's eyes, so as to be incisive and critical. Furthermore, the audience expresses their hopes, longings, hopes and wishes to the information publishers; Information publishers should deeply understand the various wishes and requirements of the audience and try their best to meet them. This observation? Hope? To understand each other's requirements? Hope? It is the promotion of management communication concept and the further promotion of operation.
Hiro? Smell? .
The doctor's? Smell? Is auscultation, listen carefully to the patient's voice, cough, gasp, talk, and then what? Smell? The patient's smell, body odor, etc. In order to fully feel the information from patients. Watching? Combined with further analysis and observation of the disease and the source of the disease, so as to be aware of it. Introduction to modern management? Smell? , all with the front? Listen. Combine, be good at listening, don't just listen; More importantly, listen attentively, listen to the implication of the other party, but stop to listen to the other party's words; ? Watching? Combining, we should not only listen to what he says, but also observe what he does. Seeing is better than hearing? , can insight? Never heard of it? Rare information; ? Smell that? The combination should also improve the economic sense of smell, cultural sense of smell and political sense of smell.
Diligence? Ask? .
? Ask? Is the focus of medical care. Ask not only the current condition and symptoms, but also the medical history, drug allergy history, medical history and so on. Kind, natural, beautiful and caring language will eliminate patients' worries, bring intimacy to patients and increase trust. Language communication is one of the main ways of management communication. Managers should be diligent? Ask? He is good at extending cordial greetings, greetings and greetings to different objects at different times, places and occasions. He wants to ask questions about changes in temperature and ask questions to express his concern. How are you? Ask? Good at asking questions, good at asking questions at one level, whether asking questions or asking difficult questions, should be just right, grasp the discretion and avoid asking questions blindly; Do it. Not ashamed to ask? . Answering questions should not only treat the audience equally, but also show cordial care in language, expression, attitude and action when greeting and answering questions, and be honest. What you know is what you know, and what you don't know is what you don't know. Ask? With what? Answer? Is it two-way communication? Do you want to strive for two-way communication? Win-win? Pursue the optimization of management communication with integrity, honesty and sincerity.
Deep? Cut? .
? Cut? In medical treatment, it is not only a process of in-depth investigation and comprehensive analysis, but also a process of diagnosis and prescription. On the basis of observation, listening and questioning, we should not only carry out hand diagnosis, pulse diagnosis, chest and abdomen hearing, necessary laboratory examination and medical instrument examination, but also master some marginal scientific knowledge, such as psychology and behavioral medicine, and analyze the psychological changes of patients, so as to carry out better behavioral nursing and prescribe the right medicine. Introduction to modern enterprise management communication? Cut? Our ideas and skills will achieve a leap in the modernization of management communication. ? Cut? What does it mean? Answer? The art of cordial reception, face-to-face, in-depth approach, contact, sincere acceptance, response and combination is indispensable for optimizing management communication; Good at things, things and people related to management communication? Cut? Discussion and deliberation can improve the level, depth and breadth of management communication. Managers can think logically, explore and reason more comprehensively, thus improving the level of management communication. ? Cut? Go deep and think hard.