Current location - Training Enrollment Network - Early education courses - Taobao was complained by the buyer that the package was not included.
Taobao was complained by the buyer that the package was not included.
Don't worry, communicate with the buyer first, try to persuade the buyer not to complain and give a proper discount. Buyers will appreciate and understand you! Really not. If the buyer wants to complain, don't worry too much. As long as you indicate it in a conspicuous position, it is equivalent to reaching an agreement. Screenshot to Taobao will support you, but you have to explain the situation, pay attention to the politeness of words, and you have to win the case. I have experienced a similar experience! Let me give you a suggestion. If you shop independently like this, you'd better publish it in a conspicuous position on the front page of the store, and you should indicate the description of the baby to avoid misunderstanding by buyers! Good luck!