The survey object is 15 dating platform, including five "big platforms" whose business covers the whole country, such as jiayuan and Lily. Com, zhenai, my master and MarryU, as well as Anhui Marriage Network, HKUST Matchmaker, Hefei Little Matchmaker, Meeting Friendship, Flash Marriage, Good Matchmaker, Chaohu Little Matchmaker, Lu 'an Marriage Network, Fuyang Marriage School, Intentional Marriage, etc. 65,400 found through investigation:
First, more than 60% of the question format clauses come from the "big platform" of marriage and love.
According to the inventory results of format clauses of various platforms, 15 platform * * found 88 problematic format clauses, of which major platforms accounted for about 15%, Lily.com accounted for about 14%, Cherish accounted for about 12%, and Jiayuan accounted for about1/. It is worth mentioning that jiayuan and Lily.com announced the merger on 20 15, and the problem format clauses of the two platforms accounted for 25% in total, which made the problem more serious.
Second, the main problems existing in the "big platform" format clause of marriage and love: no refund, no responsibility, no guarantee and inequality.
In the survey, there are 2 1 problems in the "big platform" format clauses of marriage and love, with the main problems accounting for 56%, 20%, 15% and 9% respectively. Although "irresponsibility" accounts for the highest proportion, the format clause of "no refund" is more common, and almost every "big platform" exists.
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Non-refundable
"It is easy to get a refund when paying money" has become a major pain point in the consumption of marriage and love services. In the survey, jiayuan, Lily. com, zhenai, MarryU's high-end marriage and my marriage all indicated that they would not undertake any obligation to refund the collected fees unless it is clearly stipulated by law or otherwise specified by the platform. Among them, Lily.com also stipulates that the remaining fees will not be refunded after the account is cancelled.
However, the high-end marriage between zhenai and MarryU and our married partner also stipulates that when the platform causes great property safety to consumers, the compensation fee of the platform will never exceed the service fee paid by members when using the platform services, no matter what the reason or behavior.
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neglect of duty
According to the survey, jiayuan and Lily. com each account for nearly 30% of the "irresponsible" format clauses, while Zhen Ai, my wedding ceremony and MarryU's high-end marriage and love are all less than 20%.
Jiayuan, Lily Net, zhenai and MarryU's high-end marriage and love "are not responsible for all kinds of losses caused by the agreement"; True love, MarryU's high-end marriage and Lily. Com is "not responsible for the loss of member information"; Jiayuan and Lily.com agreed that "the activities planned by the platform are not responsible for the personal and property safety of the participants", and zhenai and I agreed that "if the platform infringes on the privacy and reputation rights of members, the corresponding legal responsibilities of the platform will be exempted"; Jiayuan stipulates that if a member has any objection to the contents of any registration terms or subsequent amendments to the registration terms, or is dissatisfied with the service, he only has the right to stop the service and cancel the account, and has no right to claim compensation from the platform.
three
There is no guarantee.
In the actual investigation of "no guarantee" type of format clauses, almost all the five "big platforms" have such problems, and the high-end marriage between zhenai and MarryU is relatively more problematic. For example, the high-end marriage between Jiayuan and MarryU cannot guarantee the authenticity of member information; Zhenai, Lily.com and my marriage cannot guarantee the authenticity of the platform information; Lily. Com platform makes no commitment to the services provided; MarryU's high-end marriage and love can't guarantee the personal and property safety of users in time.
four
inequality
Unequal problem format clauses are mainly reflected in the unequal rights and obligations of operators and consumers. The number of standard clauses on "inequality" in zhenai has reached 50%.
I have a good relationship with zhenai: when a member encounters a lawsuit problem, he may not ask the platform to assist in giving evidence, or he may not be listed as the defendant; However, if the platform is sued, members should try their best to cooperate and assist. Zhenai also stipulates that the services provided by the platform are personal, and members shall promise to give up the right to transfer their rights and obligations under this agreement.
Anhui Consumer Protection Committee will continue to pay attention to the problems existing in the marriage service industry.