Consumers have the right to demand a refund of expenses that have not occurred. Because the epidemic occurred around the Spring Festival, the entrusted consumption contract performed during this period has specific time requirements, and it is meaningless or impossible to delay the performance. In this case, either party can terminate the contract without assuming the liability for breach of contract.

As a commercial subject, the custodian institution formulates a standard contract, which contains cancellation clauses such as no refund, which unreasonably excludes the other party's main rights. According to the relevant provisions of the Civil Code, this clause should be regarded as invalid. Even if it is established, it is invalid because it violates the principle of fairness.