It is understood that the homestay where Mr. Sun's family stayed is Yuhang network celebrity B&B. * * has more than 20 houses, and the price per night ranges from 1000 yuan to 1000 yuan. Mr. Sun's family rented one of the villas. Because B&B is built on the top of the mountain, it gives people a better sense of privacy. In addition, there are scenic spots such as Jingshan, Shangougou and Shuangxi rafting nearby. Mr. Sun's family originally wanted to have a leisurely holiday, but their dream was dashed on the first day of their stay.
The entrance to the villa on the first floor is the dining room, followed by the living room and kitchen, but the first floor is floor-to-ceiling transparent glass, so outsiders can still see the inside clearly. When Mr. Sun checked in, he found that there was still a restaurant brand hanging in the restaurant, but he didn't care too much at that time.
On the first day of staying in the villa, the first wave of guests pushed open the courtyard door, because the downstairs door could be opened from the outside, so they naturally opened the door and sat at the table for breakfast, and then another wave of guests came. Mr. Sun's family, who were still sleeping, heard the noise downstairs getting louder and louder, and they were blinded when they came down.
It turned out that the restaurant on the first floor of the villa was originally for hotel guests to eat breakfast. Because the house was booked by Mr. Sun, the staff of B&B did not take down the restaurant brand in time, so other hotel guests mistakenly thought it was a buffet place.
After reporting to B&B, the staff invited the guests waiting for breakfast on the first floor of the villa to leave. Unexpectedly, please take this wave, followed by the second and third waves, either from nearby villagers or tourists visiting the mountains. Everyone thought the house was beautiful, so they pushed the door and went in, taking pictures everywhere. The family found that something was wrong and quickly complained to the hotel.
The next day, B&B specially sent someone to wait at the gate of the villa where Mr. Sun stayed. Although no one entered the house, the festive atmosphere of the family was obviously seriously disturbed. On the third day, the same mistake was repeated. On the first day, a wave of tourists came in and took pictures casually. Three days later, I spent nearly 20 thousand yuan on accommodation, but Mr. Sun's family had an extremely embarrassing holiday. At that time, Mr. Sun filed a claim with Su Min, but the other party did not agree.
On the second day of staying in the hotel, Mr. Sun complained to Yuhang District Market Supervision Administration that tourists often entered during his stay in the villa, arguing that this situation affected his family's stay experience and demanded compensation from the residents.
On the third day, when we checked out, the two sides negotiated on compensation. Therefore, the hotel refunded 2000 yuan to Mr. Sun as compensation.
According to the mediator of Yuhang District Market Supervision Bureau, there are four rooms on the second floor of the villa where Mr. Sun lives, which are usually sold in single rooms, so there is no access control at the gate on the first floor, and outsiders can open the door to enter the villa. Because B&B is located next to Dalu Temple, there are more B&Bs and farmhouses here, and there are more villagers and tourists returning home during the Spring Festival. The first floor of the villa and the garden are used as restaurants when the villa is unoccupied. During Mr. Sun's stay, tourists did enter the villa because the residents did not remove the words restaurant and the garden door was closed.
After returning to Shanghai, Mr. Sun seemed dissatisfied with the compensation reached with the hotel at that time, hoping that the other party could refund the room rate of 6,500 yuan a night. After repeated mediation by the staff, the hotel insisted on compensating Mr. Sun for 2000 yuan.
The relevant person in charge of Yuhang District Market Supervision Bureau said that in the past two years, with the increasing number of residential buildings in the jurisdiction, consumers' complaints about service and food safety are not uncommon. The reasons for complaints mainly include the following aspects: First, the complaints and publicity of tourists who book rooms through the Internet, WeChat and mobile APP. Inconsistent with reality; Second, the temporary adjustment of holiday housing prices is controversial; Third, disputes caused by inadequate services.
It can be seen that there are still some problems in the operation process, such as insufficient prompt information, irregular operation and unclear price.