Front desk clerk should smile every day and keep a cheerful attitude; Pay attention to personal hygiene. Female colleagues should not wear heavy makeup, wear flashy clothes and keep their breath fresh. It is best to use fresh and elegant perfume for intimate conversation.

Second, the telephone reception etiquette

Pick up the phone at the second and third rings. When you pick up the phone, you should say "Hello, XXX Company" first. The voice of picking up the phone is not urgent or slow, so always keep a relaxed and happy tone. You shouldn't lose your temper, lose your temper or even swear at the caller on the phone. When answering the phone, always say such modest words as "I'm sorry", "I'm sorry" and "Please wait a moment".

If you want to transfer the call of the leader, the other party knows the name of the leader and doesn't know the extension number. You should politely ask who the other party is and which unit it belongs to. If it is an advertisement or a disguised advertisement, you should use polite excuses to block the call or transfer it to the relevant department for handling.

Third, the reception etiquette of visitors.