What are the eight processes for receiving customers? In the workplace, receiving customers at the front desk is a very important position. If you don't receive it well, I'm afraid the business can't be done. If the reception is good, it will be a great event. What are the eight processes for receiving customers?

What are the eight processes for receiving customers? 1 First of all, establishing a good impression is the first step-welcoming guests.

In the interaction between shopping guides and customers, the first impression is very important, and no one has a second chance to shape the first impression. A good first impression is usually made when welcoming guests.

Customers must shout "hello, welcome to XXX jewelry" at a distance of 6 meters from the store door, and other employees must smile and say "hello" when they see customers. After customers enter the store, they should address their guests in an appropriate tone. Polite, enthusiastic and generous.

Second, open the topic. The second step is to break the ice.

Accurately judge the customer type: learn to strike up a conversation with customers and quickly open the topic.

By carefully observing customers, we should start by praising customers, the weather, the beauty and the children. . . .

Third, deepen the understanding of the third part-demand analysis

Did you know our XXX brand before? /Is this your first visit to XXX brand store?

Understand customer style, product preference and price through direct or indirect information. .

Direct knowledge: style, users, age, etc.

Indirect understanding: budget, purchasing power. . .

Fourthly, attracting customers is the fourth step-value shaping.

Communicate with customers, judge the target products of customers, introduce them in detail, attract customers, and vividly explain the brand, quality and style.

V. Use of Sales Tools Step 5-Customer Witness.

Qualification certificate, customer witness, brand strength, on-site test props, customer praise information, customers wearing pictures at home.

Sixth, the sixth step of stimulating the transaction-sales force.

After the customer is satisfied with the product and talks about the price, style and size, it is necessary to ask the customer to sign the bill, dig deep into the customer's deep-seated requirements and concerns for comparison, and help the customer solve the problem on the spot. Every customer must take the initiative to sign the bill.

Seven, leave customer information step seven-seeing the guests off.

When customers leave the store, they are required to make a good service registration record, and the details of customers are registered in the customer registration book. Customer information can be left on the grounds of service or gift.

When the customer leaves the store, the shopping guide should warmly deliver it to the door in person, and make the pre-delivery and return forms so that the customer can feel the attention and enthusiasm for her. Shopping customers must pay attention to and communicate the schedule.

Eight, let customers remember that you are the eighth step-send a check-out message.

In sales, every communication with customers should achieve a goal, either to complete a transaction or to establish the next communication opportunity. When we send the customer away, remember to send a short message within 5 minutes after the customer leaves the store, so as to maintain the relationship with the customer and lay the foundation for the next communication.

Here are two basic small templates to share with you:

Buyer: Hello, sir, I am Xiao Wang of XX brand. Thank you very much for choosing XXX brand and your recognition and support. Please contact me in time if you have any product requirements. Glad to serve you, I wish you all the best and happiness! XXX brand Xiao Wang.

Customer: Hello, madam, I'm glad you came to XXX brand store today. Although we haven't finalized your products today, we will match better products for you to choose from according to your needs and requirements. We will contact you in time and look forward to your visit again! XXX brand Xiao Wang.

What are the eight processes for receiving customers? 2 1. After asking the chief customer complaint, the front desk asks the negotiator to receive it through the intercom, so that the negotiator can know the general situation of the customer and be more targeted in communication with the customer.

2. After the negotiators receive the customers, they will take them to the examination room for preliminary examination, and then communicate with the customers in the negotiation room. This step reflects professionalism and rigor, and he didn't say it out of thin air.

3. According to the inspection results and communication with customers, the negotiators determine a preliminary scope, which can reduce the work pressure and burden of doctors and enable them to concentrate on technical aspects.

4. Initially define the scope of treatment. After the client agrees, the negotiator invites the doctor to consult, and the doctor, the client and the negotiator communicate together, and the doctor gives the final diagnosis and treatment plan.

5. After the doctor leaves, the negotiator communicates with the customer again, and then finally determines the diagnosis and treatment plan and the diagnosis and treatment cost. At this time, we should pay attention to the words and guide customers to build trust in us.

6. After determining the scheme, assist the client to sign the informed consent. Some clinics ignore this point, leading to contradictions and disputes.

7. Lead customers to the clinic for diagnosis and treatment, and care about customers' situation in the process of diagnosis and treatment. It is necessary to fully embody humanistic care and let customers feel the spring breeze and have a sense of security.

8. After the client's diagnosis and treatment, the negotiator will lead the client to pay the fee and make an appointment for the next diagnosis and treatment. At this time, we should observe the customer's reaction and judge whether it is in a normal mood.

What are the eight processes for receiving customers? 3 methods/steps

First of all, we should make clear the time of customer visit.

Customers will make an appointment in advance when visiting. The purpose of the customer is to make us prepared, not to be caught off guard, and to make clear the specific time of the customer's visit so as to make some arrangements in advance.

2. Take the company's application for dispatching cars as an example.

When customers arrive at the station or airport, we need to pick them up at the airport or station. After we apply for sending a car in the company, the company will arrange a car to pick up the customer. This is also a process before the customer comes.

3. Take the company's dining application process as an example.

Our company usually eats in the company, so we need to go through the company meal application process. If it is necessary to eat out of the company, you need to apply in advance to avoid customers coming unprepared.

4. Negotiate with the customer meeting room.

After dinner with the client, you need to go back to the conference table to discuss the work. The two sides will discuss and exchange views on work details and cooperation contents, reach an agreement, sign a contract and reach an order.

5. Take the customer to the hotel or station.

Met, had dinner, talked about work. If the customer wants to go home or has other arrangements, he needs to take the customer back to the hotel or station. This needs to be done well.