Parents pay more and more attention to their children's early education. In order not to let their children lose at the starting line, many parents spend a lot of money to enroll their children in various early education classes soon after their children are born. Early education classes are generally paid in advance, and the cost is very expensive, and once the fee is paid, it is quite difficult to return it. The reporter learned that many parents encountered various problems in the process of participating in early education, but when applying for a refund, they were blocked by reasons such as "the contract is not refundable" and "the refund will be deducted from the liquidated damages". In this regard, the staff of Huangdao District Consumer Protection Committee said that the refund should be based on the agreement between the two parties, but the two sides signed the overlord clause, which was deemed invalid.
The course venue has shrunk, and the early education institutions will not refund the fees.
A few days ago, Mr. Fu reported his children to a chain early education institution, paid 1. 1.00 million yuan in advance, and bought 72 courses. Although one class 148 yuan makes Fu feel that the price is slightly higher, the environment of early education institutions is spacious and bright, and all kinds of courses are complete, which still makes Fu feel "value for money". However, after half a year's class, the early education institutions have changed their school sites. The new address is upstairs in a kindergarten. The place is small and the environment is not as good as before. Because many teaching facilities can't fit, the courses of early education institutions have shrunk accordingly.
In this regard, Mr. Fu and some parents said that they could not accept it and asked the early education institutions for a refund. However, the early education institutions refused to refund on the grounds that the teaching place is temporary and the new venue will be replaced next year. Mr. Fu consulted a lawyer, and the lawyer said that in the contract, the place of class of the educational institution was indicated, which was part of the contract. From this, it can be considered as a unilateral breach of contract by early education institutions, and parents can ask for a refund of the remaining fees.
The agreement adds a non-refundable stamp, and early education refuses to refund the fee.
It is not uncommon for early education institutions to pay in advance without refund. Ms. Chen, a citizen, also encountered similar problems. Ms. Chen spent 13359 yuan to enroll her one-year-old son in an early education class. Due to the cash payment, the early education institutions donated 7 classes on the basis of 96 classes, and the courses should be completed within two years. After eight classes, a child accidentally slipped in the early education class. Ms. Chen doesn't want her children to continue to attend early education classes and asks for a refund.
Ms. Chen asked the early education class to refund the remaining tuition fees, but the early education institution said that it could not be refunded. In the face of Ms. Chen's doubts, the person in charge of the early education institution said that when the early education school signed an agreement with the parents of the children, the school gave the parents a discount and clearly wrote the words "no refund", so it could not be refunded. The course sales agreement in Ms. Chen's hand is stamped with a rectangular red box seal, which reads "This order is special and non-refundable" and has Ms. Chen's unilateral signature. Ms. Chen consulted a lawyer, and the lawyer thought that the red stamp on the agreement could not be used as a reason for not refunding.
Consumer Protection Committee reminds: How to refund the fee should be agreed in advance.
In view of the difficulty in refunding prepaid early education fees, the reporter consulted the staff of Huangdao District Consumer Protection Committee. "Refund should be in accordance with the agreement of both parties. If both parties have an agreement on the refund, the liquidated damages shall be deducted according to the regulations. However, if the two parties sign the overlord clause, the agreement can be considered invalid. " The staff reminded consumers, "Be sure to sign a training agreement with the training institution and ask for a fee bill. The training agreement should indicate the course setting and charging standards, especially whether there are any extra fees after the start of the course and how to refund the fees after dropping out of school. Consumers should properly keep the agreement and the bill, so that it can be used as a basis for rights protection after a dispute occurs. "
In addition, the staff suggested that when consumers choose training institutions, it is best to know whether the training courses have been approved or filed through the education authorities. "Whether the training institution has a school license, whether the school location meets the requirements of the school license, whether it is a legal training institution, and whether the teachers are qualified. These are all things that consumers should pay attention to. " The staff member said