Hello, if there is a problem after receiving the goods, Dangdang will provide you with the service of "applying for a return within 7 days from the date of receipt, and applying for a replacement within 15 days". Please follow the following steps:

1. Please complete the "Receiving Feedback" in "My Dangdang"-"My Order" (this part can be omitted if the confirmation has been completed);

2. After receiving the feedback, click "Return Application"/"Exchange Application" after the corresponding order number in "My Order".

3. After entering the online return process, follow the prompts.

For self-operated goods, submit an application before 18:00, and we will reply to your processing results on the same day. Submit your application after 18:00, and we will reply your processing results before 12: 00 the next day. If it is a merchant's product, the merchant will give an audit opinion within 24 hours. Please click "My Dangdang-Order Management"-"My Return Application"

Tips: If the goods you receive are damaged or sent by mistake, you need to upload photos of the damaged or sent goods by mistake when submitting your application online, so that the staff can confirm and solve your problem in time.