Community information management system is a comprehensive tool to collect, maintain, query, analyze and display the data information of "Community Basic Data Center". The system can free community workers from the heavy work of data statistics and reporting, and each commission can directly query the data and statistical reports they need through the system.
The system also provides a powerful business customization function. Users can personalize the fields, query methods, list styles and statistical items of business modules in the system according to their own work needs, and even add new business information modules by themselves.
2) One-stop service management system
One-stop service is to realize the logical concentration of government business through network and computer technology, realize cross-departmental collaborative service, combine online and offline, receive feedback through multiple channels, share resources and approve collaboration, and realize "one-stop to the end" service. Enterprises and residents do not need to go through many windows or departments to handle affairs in government departments, so as to improve efficiency and satisfaction.
It mainly involves service acceptance, service charge, service supervision, service return visit, service guide, service inquiry, service project management, handling material management, service statistical analysis, satisfaction statistical analysis, business report and other modules.
3) Urban-rural integrated social assistance information management system
Urban-rural integration social assistance information management system mainly serves urban and rural poor groups. The types of assistance include: urban residents' minimum living security, urban low-income families, rural residents' minimum living security, rural five-guarantee support, urban and rural medical assistance, urban and rural temporary assistance, etc. Business functions include: applying for assistance (minimum living allowance), changing assistance (minimum living allowance), suspending assistance (minimum living allowance), dynamic tracking, minimum living allowance adjustment, and minimum living allowance migration.
The system has standardized, rigorous and scientific control and management on the qualification examination and approval process, the use of funds, the reasonable compliance of key business data and the identity verification of applicants in rescue business. In order to prevent the occurrence of problems such as missing insurance, wrong insurance and misappropriation of funds, technical support is provided so that all rescue work can be carried out in the sun.
4) Service information management system for the aged.
The information management system of old-age care service is based on the relevant provisions of the state on "deepening the home-based care service system", and uses computer information technology to manage all aspects such as subsidy application approval and service quantity distribution. With the corresponding approval level setting, the end point of approval can be set to any street, district or city. In addition, the computer can also manage the life care, medical care, spiritual comfort, culture and entertainment, social interaction, safety inspection and other services provided for the elderly, and at the same time, it can automatically summarize data and generate charts, which is convenient for the responsible persons at all levels to know the actual situation in time, so as to realize the standardization and automation of business processing, better serve the elderly and create convenient conditions for the elderly to support the elderly at home.
5) Mobile party member Management System
In order to conscientiously implement the Opinions on Strengthening and Improving the Management of Mobile party member issued by the General Office of the Central Committee of the CPC, effectively strengthen the service and management of mobile party member, and combine the actual work of grassroots party organizations, this system is formulated. It is mainly about the management and education of mobile party member from the beginning of network registration to the end of organizational relationship transfer.
Through real-time statistics, Party organizations at all levels in the system can keep abreast of their own dynamic data of floating party member, and keep abreast of the number, distribution and participation in organizational activities of floating party member. Through tracking management, the full coverage of mobile party member management can be achieved. When the floating party member goes out from its party branch, it generates a short message in the system and sends it to the inflow party organization, so as to realize the communication and cooperation between organizations, and keep abreast of the latest information such as the registration of the floating party member, participation in organizational life, and difficulties encountered, so as to ensure the flow of party member is not lost.
6) Report collection management system
In the daily work of the community, some tables with uncertain formats are often used, which are generally some data collection tables issued by higher-level units, such as the statistics of trade unions in the jurisdiction and the statistics of family planning of floating population. These forms have certain timeliness, new business forms are often added, and even the format of the same form often changes. If we develop a set of business processes for each table, it will inevitably increase the development and post-maintenance costs of the whole system.
In view of the above situation, we have designed a set of special report collection tools. Users use the characteristics of Excel cell protection to make a form template according to the corresponding rules. The form template defines the data items to be collected, the total average value and other calculation items (which can be defined by Excel itself). The user sends the form template to the designated person (for example, the staff of the street family planning department sends the form template of the Statistical Table of Floating Population Family Planning to the subordinate community staff), and the receiver fills in the form (which can be modified and which cannot be modified in the Excel cell protection restricted form), uploads the form after completion, and the background service automatically calculates and summarizes it. At the same time, you can see which users the form has been distributed to, which users have finished their work and which users have not reported it. 1) Community Service Website Group
Community service website group refers to a "group of websites" with unified deployment, unified standards, unified technical framework and information that can be presented based on specific rights. It can effectively integrate the information resources of government departments at all levels, accelerate the transformation of government functions, fully tap enterprises and social forces to participate in community services, and provide more convenient and thoughtful services for community residents.
The community service website group is based on website cluster system, self-help website building system, aid exchange system, content management system and information collection system. On this basis, each community should establish its own community service website, and build a community service portal website on each community website, which can directly extract service information from each community service website or publish maintenance information by itself.
2) community service call center system
The community service call center system integrates advanced computer processing technology, network technology and telecommunication technology, and has become an important means for the government, enterprises and institutions to improve their service level. The call center system automatically transfers the customer's phone to voice consultation, telephone message or manual switchboard according to the customer's related buttons, instructions and voice requests, and provides services such as policy answer, information inquiry and business handling guide. For incoming users. This system involves many advanced technologies and business functions, such as ACD, application service system, agent system, remote agent system, IVR and automatic service system, knowledge management system, outbound service system, management system, recording system, electronic map system (extended support), supervision and management system (extended support) and so on.
The most important goal of community service call center is to help solve the problem as long as the phone calls in, which is also the key to win the trust of the call center and satisfy the residents. Therefore, the construction of community service call center depends not only on advanced technology, but also on the improvement of management system and the strengthening of management means. Assist users to build community service call centers from the aspects of resource integration, management system, publicity and promotion, and daily operation.
3) Community information multimedia query system (large screen, touch screen)
The multimedia query system of community information is a software developed to facilitate community residents to obtain community information and services. The system introduces the overall situation of the community and publishes community notices, announcements, services and other information to community residents in the form of pictures and texts. The system collects the information of community service industry and related functional departments in the community, which usually includes: community profile, service guide, community service, party affairs disclosure and other information.
The system adopts touch screen technology, and community residents can browse the content simply by touching the system prompt language or corresponding text description with their fingers, and then touching the page-turning button of the selected content, which is simple and fast. Touch screen is especially convenient for residents who are not familiar with computer operation. At the same time, the system can also be connected to the Internet, thus changing the defects of small information and slow update of general community service centers, and has the remarkable characteristics of wide service content and convenient access to the Internet for residents.
4) Information management system of community children's interactive library.
The information management system of community children's interactive library is a community education platform displayed by animation games, which realizes all the functions of electronic library, and the overall interface adopts animation style. Every book in the library has added specially made audio, video and animation effects, and at the same time, it has added the function of interacting with readers, so that young readers can control reading. At the same time, after each book, some small games are designed for the content of this book, which makes young readers feel that they are not learning boring, but entering an interesting game and entertaining.