1. What should I pay attention to when shopping for home appliances online?
1. Whether you are shopping online or in a physical store, you should choose a merchant with high credibility and integrity, so that the electrical appliances will be more secure in subsequent use.
2. When buying household appliances, you must choose a brand with a certain popularity. Such a brand has after-sales and follow-up warranty, and it is very safe to use.
Remember to ask the seller if there is any package delivered to the door when buying home appliances. If not, it usually costs forty or fifty or sixty yuan to go upstairs.
4. Be sure to master the identification ability of well-known electrical appliances merchants, and don't be deceived by fake and shoddy machines in the market.
5. Delivery and installation are generally separated. Generally speaking, merchants pay delivery fees, while operators such as Tmall JD.COM have their own logistics systems. Installation is the door-to-door installation of the brand's after-sales personnel.
6, household appliances are used for a long time, we must pay attention to quality, don't be greedy and cheap, choose cost-effective.
Remember to ask the courier to open the courier on the spot when the home appliances arrive. It is recommended not to open it yourself. Ask the courier to open it, check whether it is damaged or not, and record the unpacking video. If there is a problem, refuse the visa.
7. If the appliance is not clear, be sure to ask the installer or merchant, and don't try to use it yourself.
8. When buying electrical appliances, be sure to ask the merchant for the purchase certificate for future warranty and maintenance.
Second, how to deal with the after-sales of home appliances purchased online?
1, the products guaranteed by the whole country can be directly branded after installation and after sale, without going to the buyer. You can follow the brand on WeChat official account or official website. In official website and WeChat official accounts, you can apply for installation, maintenance or after-sales.
2. Warranty certificates are generally required for warranty and installation, including: order number, order screenshot, receipt, bar code of the machine itself, etc. Usually only one of them is needed. Under normal circumstances, after the after-sales installation of household appliances, the installation information will be entered into the brand's after-sales system, and after-sales maintenance only needs to scan the barcode of the machine itself, without other vouchers.
3. The effective date of after-sale is generally calculated from the factory date, product sales date and product installation date. Therefore, when installing household appliances, the after-sales master wants you to cancel the installation appointment, so don't listen to him, so there is no way to calculate the installation date after the sale, and there may be other troubles in the future if the product has problems.
All of the above are about the matters needing attention in online shopping for home appliances, and how to deal with them after online shopping. I hope I can help you understand the precautions of online shopping for home appliances. Please continue to pay attention to more decoration knowledge, decoration company evaluation and decoration cases!