1 consumer goods

For example: personalized customization, design and other commodities.

2. Fresh perishable goods

For example: fresh fruits, pets, etc.

3. Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online.

For example: telephone charges, online game services, traffic and so on.

4. Deliver newspapers and periodicals

Such as subscribed newspapers, readers, etc.

5. Service goods

For example: local services, procurement, servers, website space, etc.

6, idle fish market personal idle items

7, second-hand, auction goods, etc.

Extended information The Consumer Protection Law stipulates that the goods returned by consumers should be in good condition. However, the law does not clarify the connotation and standard of commodity integrity. Taobao's new "Specification" clarifies that "commodity integrity" can be divided into general integrity standards and special integrity standards.

Among them, the general integrity standard refers to:

1. The buyer shall ensure the returned goods and related accessories (accessories) (such as labels, manuals, three-guarantee cards, etc.). ) complete, and maintain the original quality and function, no damage, pollution, scratch anti-counterfeiting, activation (authorization), etc. , and there are no traces of appearance and unreasonable use of personal data;

2. The outer packaging of the goods is an integral part of the goods, and it should be complete when returned, without serious damage or pollution;

3. Lost or damaged gifts and lost invoices will not affect the return. If the gift is damaged or lost, it will be discounted, and the buyer will bear the corresponding taxes if the invoice is lost.

Financial Times Network-Taobao E-commerce: What goods can't be returned for 7 days without reason?

Taobao Help Center-What are the conditions for returning goods for seven days without reason?