[Keywords:] knowledge management; University library; Service innovation
Knowledge management is one of the major reforms in China's education and an important inheritance of our 5,000-year Chinese tradition. Our exploration of knowledge is progressing, and our application of knowledge is also developing, especially in the management of university libraries this year. The management of university library needs not only the cooperation of our managers and librarians, but also the application of our knowledge and the combination of humanities. This is what this article needs to introduce and discuss, and it is also what we need to understand and spread. Next, we will formally introduce the innovative application and future development of knowledge management in university library management. I hope everyone can understand and apply this knowledge. First of all, let's talk about the basic contents of knowledge management and service innovation.
I. Overview of Knowledge Management and Service Innovation
1. Definition and understanding of knowledge management
Knowledge management is a new and advanced management theory and method, which uses collective wisdom to improve the adaptability and innovation ability of libraries. In order to make full use of this knowledge, the management of the organization. The library will excavate, collect, sort out, store and apply explicit and implicit knowledge, so that managers can give full play to their roles. The focus of library knowledge management is the combination and innovation of knowledge and people, emphasizing the flow and renewal of knowledge, and stimulating individuals' creative value and organization and coordination ability through the effective use of knowledge.
2. The connotation and extension of service innovation
Service innovation has its own special definition and understanding. It has two different meanings. Generally speaking, service innovation in a broad sense refers to all innovative behaviors and activities related to or aimed at services. In a narrow sense, service innovation refers to innovative behaviors and activities that occur in the service industry. In the service of university library, "meeting the information needs of university teachers and students and providing them with satisfactory information services" is the starting point and destination of university library work. We should gradually realize all-round and diversified services to meet readers' multi-level information needs. Therefore, in order to better innovate service knowledge management, we should integrate the basic concept of service innovation into the knowledge management library. We should strengthen our knowledge management system and model, establish our newly developed three-dimensional service framework faster and better, and truly apply service innovation to knowledge management innovation.
Second, the necessity of service innovation in university libraries
1. Problems existing in the service for readers of university libraries at present
Every industry and even the progress of knowledge needs a certain sense of innovation and innovative thinking, and the reform and innovation of our library is no exception. In China, compared with developed countries, libraries still have many shortcomings and deficiencies. In particular, our national knowledge lacks systematic management methods and structures. On the whole, the service concept of university libraries in China lags behind, the service object is relatively single, the opening time is short, the book circulation rate is low, the service items are few, the service level is low, the service means and methods can not adapt to the development of the situation, and it is difficult to meet the needs of readers.
2. Development of today's information society
Today's society is an information society, and new disciplines and knowledge are constantly emerging, which makes people's past knowledge aging. This requires people to keep learning and lifelong learning in order to keep up with the development of the times. The new situation puts forward more and higher requirements for library cause, especially for university library cause.
3. Library service innovation is the inevitable requirement of library service and teaching and scientific research in colleges and universities.
With the deepening of the reform of the education system, the direction and focus of talent training in colleges and universities are constantly adjusted, changing to the direction of training useful talents for society and enterprises. At the same time, with the development of knowledge economy, schools are playing an increasingly important role in continuing education, lifelong education and social education.
Thirdly, the service innovation of university library based on knowledge management.
1. Definition and understanding of conceptual innovation
Idea innovation has two aspects, the combination of idea and innovation. First of all, idea is the forerunner of action and the link between theory and practice. The innovation of ideas is very important to the development of university libraries. The development of network technology and digital library is the foundation and premise of university library's concept innovation, and users' demand for university library resources and services is the fundamental driving force of concept innovation.
2. The connotation and extension of service content innovation
The innovation of service content is different from the innovation of concept, which focuses on service. Of course, the service content mentioned here mainly refers to the construction of information resources. As the document service center of teaching and scientific research service, university library plays an important role in document guarantee in the construction of key disciplines and is an important supporting force for teaching, scientific research and discipline construction. Therefore, if we want to have a fundamental reform in service content innovation, we must carry out comprehensive reform and innovation in disciplines and sciences and strive for perfection. Only in this way can our service innovation get the best development and progress.
3. Service model innovation
The innovation of service not only represents the innovation of service content, but also the innovation of our service mode. There are many ways of service, but the service innovation of university library under knowledge management is a unique and indispensable part, and it is also different from other contents. In recent years, the application of network information technology has changed the information resource structure of university libraries and the way users obtain information. Readers are increasingly inclined to use the Internet to obtain the information they need.
4. Human resource innovation
Human resources are the fundamental source of our social development and the fundamental driving force of our social progress. A large part of the talents we want are determined by our human resource management. Especially in the service innovation of our university library, our human resources are mainly embodied in our managers and librarians. Managers need self-judgment and insight, and must have excellent professional knowledge. At the same time, the quality of librarians is also the fundamental guarantee for university libraries to provide quality services.
Four. conclusion
Through the above introduction, I think everyone has a preliminary understanding of the importance of library management, knowledge innovation and service innovation under knowledge management for our university library management, and also has a systematic and comprehensive understanding of our knowledge management itself. The core content of knowledge management in university libraries is human resource management, and the goal of knowledge management is knowledge innovation, which must be supported by advanced information technology. This also requires our joint efforts.