Users send the goods back to the after-sales department in JD.COM by third-party express delivery, and the freight is self-care; If the customer sends the original goods to the delivery point, the freight is free. If it is returned by a third-party seller, you need to send the goods to the seller yourself or mail them to the seller's address. If you choose to mail, please do not use the recipient payment method. JD.COM will not compensate the freight for the return of goods due to personal reasons.
Extended data:
"Measures for the Administration of Online Transactions" Article 16 When online commodity operators sell commodities, consumers have the right to return them within seven days from the date of receipt, without giving reasons, except for the following commodities:
(1) ordered by consumers;
(2) Fresh and perishable;
(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;
(4) newspaper delivery.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason. The goods returned by consumers shall be in good condition. Online commodity operators shall refund the price paid by consumers within seven days from the date of receiving the return. The return freight is borne by the consumer; If there are other agreements between online commodity operators and consumers, such agreements shall prevail.
JD。 COM- how to calculate the return freight charges?
The State Council Press Office-Measures for the Administration of Online Transactions