1. property work summary report
I study independently and try to adapt to my work. Since I joined this industry at the beginning of the year, I know nothing about this industry, but I never thought about giving up. Since I have chosen this industry, I will try my best to adapt to this job as soon as possible. First of all, I will actively follow my colleagues and imitate their working methods during my work. Ask if you don't understand.
I'll ask you again. After all, everyone has different opinions and methods, and I can choose what suits me. After work, I am not idle. I watched the training videos of those property managers online, and I borrowed books about this industry from the library. I gradually have a feeling of seeing the future of this job, and everything begins to be clear before my eyes. This year, I slowly found my own position and made myself clear.
Second, do your duty and serve the owner wholeheartedly.
My job is mainly a bit of a transit point, responsible for conveying the notice issued by the leaders to us. If someone is trapped in the elevator, I will contact us as soon as possible. If the customer has problems in getting in and out, he will also come to us. We are the leaders of the most basic personnel in the property, and my ability to improvise will not be bad. I have many things to deal with every day.
During this year, I handled many accidents. For example, in the first half of the year, there were three elevator trapped accidents in xx residential building due to elevator failure, but they were all solved within three minutes. I also reflected this matter to my superiors. After a period of maintenance, there has never been such a situation. Once an accident happens, it is the key to deal with it quickly so as not to cause panic among residents.
Iii. Existing shortcomings and plans for the coming year
Because I still have too little work experience, I really can't compare with my colleagues who have worked here for several years. They have at least three sets of solutions after they encounter problems, and there are almost no problems that cannot be solved. I still have too much to learn, such as the contradiction between the two owners. I don't know where to start. I haven't found a solution to the phenomenon of stray cats and dogs in the community reflected by residents.
In the coming year, I must do a good job of visiting the owners of various sectors and record their feelings about the shortcomings of the current residential property. Their feelings are the most intuitive, so we must listen to their opinions. I think the monitoring system and equipment can be fully upgraded, and there are still many blind spots in the community.
2. The property work summary report
The year of 20xx has reached the last month, and our work has reached the stage of summing up and closing. Our xx property management company has served the majority of owners for a whole year, and naturally achieved remarkable results in the work, which has also been well received by many owners. Due to the wise decision of the leaders and the mutual cooperation of colleagues, our property management work is going smoothly. It has been two years since I joined the big family of xx Property, so I still have a lot of experience in my work. If we want to do a good job in property management, we should naturally think of the owners, so we should always stand in the owner's point of view when we work, and we should not rely on our own ideas to do things, which requires more brains. During this year, I learned the experience and lessons of the previous year and changed many of my original working methods and modes. I no longer pay attention to the implementation of the work progress. It's no use sitting in the office. I'm going to find the people and ask their opinions and ideas, and then collect the opinions of most people and report to the superior leaders. This is a reasonable operation process for the property staff.
Many people have a lot of prejudice against our property, thinking that we will only collect money, not do practical things, and will only shirk when encountering problems. I don't really deny this question. After all, there are so many staff in the property, so it is naturally more troublesome and slower to manage the safety of hundreds or even thousands of people. Like our company, I am slowly exploring a better and more suitable management model, which naturally takes time to accumulate. You can also obviously find that our property management is getting better and better and more agile. This year, my work attitude has obviously improved. I don't treat my host with a straight face as before. I began to greet every host with a smiling face. Even if they question my work and even use words excitedly, my heart will not be too impatient. I will calm the mood of the owners and let everyone believe in the ability of our property management company. We will definitely solve everyone's problems as soon as possible.
Property management pays attention to an attitude. I will be careful when I work, and I will take my time when I face the owner, so that the work can be carried out better. In the new year, I will continue to learn some knowledge related to property management, participate in more training activities, and strive to better serve the owners!
3. The property work summary report
After a year of precipitation, I have also made great progress. I am no longer the student who just left school. One year's time also makes me feel that as a member of the workplace, I know how to communicate with people and how to deal with some things. One year's work experience has also made me improve a lot. The following is a summary of my work in the property management company this year. As a property front desk, my usual work is also quite busy. From answering the phone, dealing with some problems for the owner, to cooperating with colleagues in the company to help the owner, I also have more understanding and understanding of this industry. Although busy, but also busy in an orderly way, know what you have done every day, reflect on the work of the day and then improve. After a year, I actually gained a lot, especially at the beginning of the year. Cooperate with community workers to do prevention and control work, so that I have a profound understanding of infectious diseases for the first time and know how to do prevention and control work well. Colleagues also actively cooperated, and the owner realized the importance of this matter, and the cooperation was also very tacit. Everyone is for safety, and I don't think some things are complicated, and I am also responsible for handling my own work.
Taking an active part in work, I also have many opportunities to learn. Some things are really not easy to do well at the beginning, but only after experience will you know how to carry out a property work. I also actively cooperate with my colleagues to help deal with some of the owners' needs. Some things may be done too much, and I will feel bored, but in fact, from the perspective of the owners, these are things they don't want to experience. Some maintenance, some things to deal with should be considered from their perspective. I also understand that my work is often trivial and boring, but it is actually very important to the owners. I am also trying to find a better solution in the process of thinking, knowing how to comfort the owners and knowing how to communicate will be more efficient. You can also see your progress, from being familiar with the work and being more skilled in handling it, to not being flustered when you encounter something that has not been handled, but thinking about how to do it.
4. The property work summary report
20xx 10, I came to xx property with pure curiosity and started a new journey in a harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to study harder and challenge. Half a year has passed in a blink of an eye. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of property managers. In the middle of the year, everyone should sort out the past and plan the future. At this moment, the work of 20xx in the first half of the year is summarized as follows: 1. Property service work.
Property work mainly includes daily maintenance, complaint handling, charging, infrastructure, equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.
The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office in the first half of 20xx. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.
Second, the office work
Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.
Third, there are shortcomings.
In line with the professional attitude of "working for myself", I have worked hard and creatively, and made some achievements, but there are also some problems and shortcomings, mainly as follows:
First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.
Second, some work is not meticulous enough, and some work is not well coordinated.
Third, providing effective decision-making data for leaders needs further improvement.
Fourth, communication with department leaders and company employees needs to be strengthened.
Fourth, the direction of efforts.
First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.
Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.
Third, provide effective data for leaders.
"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " In the first half of 20xx, I gained success, experienced difficulties and felt enlightenment. I will continue to refuel in the second half of the year, as always.
5. The property work summary report
On xx, XX, my property management company settled in XX community. Over the past year, all employees of our company have worked hard in unity, courageously and constantly, further improving the management and service quality of the company, and achieved gratifying results: an excellent property management team has been established, and a scientific management model, advanced management concepts and methods, strict quality standards and working procedures have been created; Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance. Since the establishment of xx Property Management Company, the management concept has undergone a profound change from "management-oriented" to "service-oriented", abandoning the attitude of posing as a manager in the past and advocating a brand-new service concept of "serving and educating people and putting the owner first". Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.
The brand is based on high quality, and the company takes how to improve the quality of property management services as the company's first choice:
First, implement effective actions according to xx system.
At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has been aiming at passing the audit of xxx and xxx, and at the same time, it has further demonstrated the image of quality service of the company to owners and users.
Second, form a quality system centered on customer satisfaction.
Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.
Third, establish the goal of zero defect in xx property.
After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.
6. Property work summary report
Unconsciously, I have been engaged in property customer service for another year. Looking back on the work this year, it is generally qualified, but there are still many places to improve, so I made a general summary of the work this year, hoping to get some experience from it. First, deepen the implementation of the company's rules and regulations and the property department system.
On the basis of preliminary improvement of various rules and regulations in 20xx, the previous focus was on deepening implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department actively responds to new forms and needs, and trains and assesses customer service personnel in batches in combination with the actual situation to deepen their understanding and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation.
Two, integrate theory with practice, and actively carry out the training of customer service personnel.
A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of customer service staff in 20xx years, a lot of training was given to customer service staff in 20xx years:
1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.
2. In line with the idea of going out and inviting in, employees were organized to visit and study Jones Lang LaSalle and other brother enterprises, which broadened their horizons and made the management concept keep pace with the development of the industry.
3. Actively respond to the most important new regulations in the property management industry in 20xx. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the prescribed training organized by the heating company in time, which made our work more handy.
At the same time, the customer service of the property department organized the staff to study and discuss at the first time, and carried out strict closed-book inspection, which deepened the memory of the customer service staff on the basis of understanding, made sufficient theoretical preparations for the winter heating work, and ensured the smooth development of the winter heating work. By the end of 20xx, there were no complaints caused by heating work.
Three. The annual review of 20xx property charging standard and parking fee standard was completed as scheduled.
A standardized property management enterprise must ensure that the charging work and service work have laws to follow, charge in strict accordance with the standards of the price management department, actively prepare relevant materials, and conduct an annual audit of the charging standards for building property management, resolutely put an end to arbitrary charges and safeguard the legitimate rights and interests of owners.
7. Property work summary report
Last year, under the guidance and strong support of the company's leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", the company's development goal of "improving the level, creating benefits, building brands" and the tenet of "service first, customer first", all the staff of the department passed. I. Personnel management
After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.
Second, training.
Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.
On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.
Third, the cleaning work mode
Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.
On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With xxx's existing staff, a cleaning staff can basically solve health problems at any time within 30 minutes. However, in the rush hour of xxx, the cleaning staff often can't enter the men's bathroom 1 hour, which leads to the dirty bathroom.
Fourth, the completion of the clean-up work
(1) Complete the establishment of cleaning staff and timely correction of working mode.
(2) Complete the daily health maintenance work in xx public * * * area.
(3) Complete the land reclamation of the newly settled floor.
(4) Complete the crystal hardening treatment of xx stone and carpet maintenance.
8. Property work summary report
I joined the company as a security guard just in time for the company to move into a new office building. At that time, there were few people and heavy tasks. I worked 12 hours a day. In addition to standing guard, maintaining the order of the company, taking care of the company's property, and helping to move furniture and put furniture every day, I really became a qualified security guard. After working for more than a month, due to the needs of the company, I was appointed as the monitor of the property department, which also brought impetus to my work. I insist on patrolling the company's regional health every day, checking and maintaining the company's hardware facilities and security guards, and arriving at the post half an hour in advance every day. When the company first opened, the customer flow was relatively large. In this case, I worked overtime every day. In the absence of property knowledge, I study property-related knowledge and management knowledge in my spare time to improve my business ability.
I. Security management
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2. Pay attention to ideological construction: our security guards come from all directions and places, and the purpose of coming to work in the company is different. We must unify one goal, that is, do our job and do a good job in the company's security.
Second, cleaning management
Cleaning is the most basic work, and it is also an indispensable and important work in our work. I insist on checking my health area once a day to supervise and guide it. Timely detection and timely treatment. When winter came and the temperature between the model rooms was low, I did the ideological work of cleaning the model rooms in time.
Third, the maintenance work
I insist on inspecting the company's hardware facilities every day. If I find any problems, I have repaired them in time, such as the replacement of lamps and lanterns, the sewage interface of washbasin, etc. If you can't solve it yourself, report to the department leader in time.
Fourth, temporary work
On the premise of doing a good job, try to help other departments do something within their power, such as carrying heavy objects, placing rainbow doors and water flags in summer.
Solve some existing problems on the basis of the original work, and at the same time strengthen the study of their own business knowledge. Do a good job in safety and fire control, but also reflect the company's good mental outlook from daily duty; In terms of cleaning, we should clean the sanitation in place, leave no dead ends, and give the employees a comfortable working environment. The maintenance of the company's hardware facilities should be done in time to ensure the normal operation of everything. I will always check and urge to do better.
9. Property work summary report
With the guidance and help of the company's leaders and the strong cooperation and support of relevant units, the overall work of the property management company has achieved certain results in the first half of the year. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows: 1. Property management.
To improve service quality, standardize residential property management as the goal, people-oriented as the purpose, strengthen management, and conscientiously implement the residential property management system. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity. The inlet and outlet pipes of the roof water tank in the residential area are cancelled, which improves the water supply quality and reduces the leakage. Continue to improve the hydropower metering device. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.
Standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community. Weeds in the residential area have been thoroughly cleaned up, and the living sanitation environment in the living area has been improved. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners. Strengthen vehicle management in residential areas. Continue to do a good job in cleaning up the sanitary corners and weeds in the community and eliminate the sanitary corners.
The daily maintenance of living area greening is managed by special personnel. Prune some branches that affect power supply in time to ensure the safety of power supply. The dangerous trees in the living area were investigated and counted. Large-scale mechanical spraying of pesticides was carried out on the plants in the green space in the living area to eliminate pests and diseases, thus maintaining the good growth of trees.
Second, the problems to be solved in the work
At present, all the greening expenses have been used up, and the greening work cannot be carried out normally in the second half of the year. However, the daily maintenance, power pruning and greening of dangerous trees are urgently needed. Because it is inconvenient for our unit to manage and control the water and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.
Three. Work plan for the second half of the year
Complete the overhaul of the west side of the office building, the main water supply valve and water meter of the garage, and transform some pipelines. Improve the electricity metering device of single apartment as soon as possible. Strengthen water leakage detection and improve water recovery rate. Continue to strengthen the daily maintenance and management of greening. Complete the cleaning of dangerous trees in the living area to ensure the safety of the living area. Continue to strengthen the management of sanitation and cleaning, and deal with garbage removal in time; Continue to strengthen the security work of closed management communities, and do a good job in the management of past posts and night patrols.
10. Summary report of property work
It's half a year in a blink of an eye. In the past six months, I feel that time passes quickly. Although I may not have felt it in the process, I look back now and realize that a year has passed. In the past six months, as the captain of a property security team, I have treated my daily work diligently and dealt with every difficult thing I encountered in my work seriously. "Never give up in the face of difficulties and face challenges, never back down." This is a belief I have always adhered to in my work. With this belief, I completed this half-year work course. This year is a special year. Faced with the sudden epidemic and the mysterious and changeable COVID-19, people are worried. As a member of xx Property Company, our work in the past six months can be said to be carried out to prevent and control the spread of the epidemic. Affected by the epidemic, our workload has increased and the difficulty of our work has also increased. However, none of the staff in our company complained and resolutely completed the epidemic prevention task assigned by the superior leaders. No matter how many difficulties and obstacles we encounter, we will strictly implement them. Because we shoulder the responsibility of protecting the personal safety of the residents in the whole xx community, we must take safety precautions.
I'm not the only one working. All the staff of our xx property company are working, and the people all over the country are working hard for this epidemic. Those front-line protection personnel are dozens of times harder than us, and they all stick to their posts. Then my work of taking temperature, asking for information and taking notes is nothing. Therefore, with our joint efforts, the epidemic situation has gradually improved, but we also want to thank the residents of xx community for their strong support and cooperation in our security work. Without their support and cooperation, I don't think our work would be so easy and we wouldn't have made such great progress. Through the outbreak of War of Resistance against Japanese Aggression, the relationship between our security personnel and the residents of xx community has been further strengthened, and they have been made to know and understand our work better, and continue to choose to trust and support us.
There is a famous saying: "It is difficult to wear Wang Yang with a single sail; United as one, we will ride the wind and waves. "Through this half-year work and this epidemic, I understand that unity is power. I hope that in our future work, we can still maintain this spirit of unity, work together, face difficulties and usher in a bright future.