Dangdang's main business is books, audio-visual products and so on. And the book business is better. Now it is mainly self-operated, and the headquarters self-operated delivery generally has a unified and fixed outer packaging. By the end of 20 14 and 12, Dangdang had achieved "11full-time delivery" in 600 cities across the country, and achieved next-day delivery in more than 1200 districts and counties. And realize 2 1 province cash on delivery coverage; The order processing time is only 25 hours; At the same time, 1700 of Dangdang's 2856 districts and counties across the country realized the door-to-door refund service. 20 15, this range will be further expanded.
Amazon China has one of the larger and more advanced operation networks in the industry. At present, it has 15 operation centers located in Beijing (2), Suzhou (2), Guangzhou (2), Chengdu (2), Wuhan, Shenyang, Xi' an, Xiamen, Shanghai, Tianjin, Harbin and Nanning, with a total operating area of over 700,000 square meters. Mainly responsible for factory receiving, warehousing, inventory management, order delivery, transfer delivery, customer return, factory return, product quality and safety, etc. At the same time, Amazon China also has its own distribution team and customer service center to provide consumers with convenient distribution and after-sales service.
JD.COM delivery service
Time limit 1.2 1 1: The spot orders submitted before 1 1: 00 am (before 10 am in some cities) are counted from the time when the orders are delivered on the same day; Spot orders submitted before 1 1: 00 in the evening (calculated from the time when picking is completed after the order leaves the warehouse) will be delivered before 15: 00 the next day. By 20 13, 12, 3 1, 2 1 1, the time limit has covered 40 cities in China.
2. Next-day delivery: Next-day delivery service: spot orders submitted before a certain time point (counting from the time point when picking is completed after the order leaves the warehouse) are delivered the next day. In addition to the time-limited service of 2 1 1, JD.COM's next-day service also covers 248 cities in China.
3. Jijida: Jijida delivery service is a personalized paid value-added service for users. If users choose the delivery service of Jisuda, they need to successfully pay the full amount or submit an order through online payment or cash on delivery. After checking the service of Jisuda, JD.COM will deliver the goods to your address within 3 hours within the service time. Our business covers six cities: Beijing, Shanghai, Guangzhou, Chengdu, Wuhan and Shenyang.
4. Beijing Zhunda: Beijing Zhunda is a value-added service provided by JD.COM, so you can choose the exact receiving time. If Beijing Zhunda distribution service is selected, after the order is successfully submitted through online payment or cash on delivery, the goods selected by customers who support Beijing Zhunda service will be delivered to the provided order receiving address. On the basis of the original order amount, Beijing Zhunda freight is charged for each order (39 yuan for large commodities and 6 yuan for small and medium commodities). If an order contains both large and medium-sized goods, the Beijing Zhunda freight for large and medium-sized goods will be charged at the same time.
5. Night delivery: Night delivery service is a faster and more convenient value-added service for users. If users need door-to-door delivery service at night, please select the time period of 19:00-22:00 in the calendar when placing an order, which belongs to the goods within the scope of night delivery service. JD.COM will try its best to arrange the delivery staff to deliver them to users on the night selected by them 19:00-22:00. The night delivery service provides services in Beijing, Shanghai, Chengdu, Guangzhou and Wuhan.
6. Self-reporting counter It is reported that the self-reporting counter in JD.COM can provide self-reporting service all day round. Users only need to choose the self-service delivery method when placing an order, and the purchased goods will be sent to the self-service cabinet at the first time, and then the JD.COM system will automatically send a short message to remind consumers to pick up the goods. When picking up the goods, consumers only need to enter the order number and the picking-up code, or directly scan the picking-up QR code to complete the identity verification. After the payment is completed by swiping the POS card according to the prompt, they can open the cabinet to pick up the goods. Longjiang Bank will be equipped with service personnel at various outlets to conduct shopping guide publicity to help consumers use self-service.
7. UAV: 165438+ 10/0. Since entering Shuang 1 1, JD.COM UAV has been put into operation in Suqian, Xi, Beijing and other places at the same time, which means that after its first flight on June18 this year, JD.COM UAV has taken another step in the mature application field.
In short, the logistics system is the most important link between sellers and buyers. Judging from the current development speed of e-commerce, the warehouse allocation systems in JD.COM and Suning are relatively mature, and they can reach the second day and the third day in major provincial capitals.