Article 36 of Taobao rules allows buyers to apply for a refund from the time of payment. If the seller still doesn't click on the delivery within two days after the buyer applies for a refund, Taobao will inform Alipay to refund the buyer.

Article 38? After the buyer applies for a refund, it shall be handled separately according to the following circumstances:

(1) If the seller refuses to refund, the buyer has the right to modify the refund agreement and ask Taobao to intervene or confirm the receipt. If the buyer fails to operate within seven days after the seller refuses to refund, the refund process will be closed and the transaction will proceed normally;

(2) If the seller agrees to refund or fails to operate within five days, and the buyer is not required to return the goods, Taobao will notify Alipay to refund the buyer;

(3) If the seller agrees to refund or fails to operate within five days, and the buyer requests to return the goods, it shall be handled as follows:

1. If the buyer fails to click Return within seven days, the refund process will be closed and the transaction will proceed normally;

2. If the buyer clicks Return within seven days and the seller confirms receipt, Taobao will refund the buyer;

3. If the buyer clicks on the return within seven days, returns by express delivery within ten days and returns by surface mail within thirty days, and the seller fails to confirm the receipt, Taobao will inform Alipay to refund the buyer.

? Extended data:

Rule 57 of Taobao? The seller shall abide by and strictly perform the agreement with the buyer. Except for customized, pre-sold and goods suitable for specific delivery methods, if the seller of Taobao Mall says that it is out of stock after the buyer pays, or actually fails to deliver the goods within 72 hours, the seller shall at least compensate the buyer for 10% of the actual transaction amount, not exceeding 100 yuan.

Article 41 The store rating is made by the buyer to the seller, including four items: the baby is consistent with the description, the seller's service attitude, the seller's delivery speed and the logistics company's service. The score of each store is the arithmetic average of the scores given by all buyers for six consecutive months. If the buyer scores the items that match the description in the seller's shop score of Taobao Mall, his credit score will increase by one point.

Baidu Encyclopedia-Taobao Rules