No, official customer service. According to the query of Suning.cn official website, as of June 2, 2023 10, Suning.cn was in a state of existence and did not go bankrupt, so you can directly contact the official customer service for after-sales service. Suning.cn Group Co., Ltd. was established on February 26th, 1990+65438, and its headquarters is in Nanjing. It is the leading commercial enterprise in China, covering traditional household appliances, consumer electronics, department stores, daily necessities, books, virtual products and other comprehensive categories.