The first part of professional ethics (1-25 questions, * * 25 questions) (1) multiple-choice questions (1 to 8 questions, each 1 point, * * 8 points) 1, people with better economic conditions in our social life. This is () in interpersonal communication. A, the requirement of the principle of equality B, the requirement of the principle of mutual assistance C, the requirement of the principle of utility D, the requirement of the principle of humility 2, the following statement, including innovative ideas is (). A, "keep pace with the times" b, "use courtesy, harmony is precious" c, "people are the foundation of the country, this is the foundation of the country" d, "seeing benefits and forgetting righteousness" 3, the correct concept of justice and benefit, the choice under realistic conditions is (). A, Li See Four Seasons B, Li See Four One C, talking about charity, talking about benefits D is in action, and benefits are in xiaoyi. 4. The core of the socialist legal system is (). A, there are laws to follow B, there are laws to follow C, law enforcement must be strict D, violators are prosecuted 5, of the following statements about morality, the correct one is (). A. Morality is a mandatory norm to deal with the relationship between people. B. Morality is the fundamental sign that distinguishes people from animals. C. Morality requires more people than law. D. Morality has never been a class. 6. Regarding the difference between morality and law, what you think is incorrect is () A. Morality came into being earlier than law. B. the scope of moral adjustment is wider than that of law. C. the manifestation of morality is not as strict as the law. D. the implementation of morality is more mandatory than law. 7.a, spontaneity b, competitiveness c, blindness d, decision-making dispersion 8. There was a businessman Cai in Wuxian in Qing Dynasty, and Cai's friend died. He sent someone to ask his friend's son to give him 1200 gold coins. The other party was very surprised and puzzled. Cai explained: "This money was deposited with me by your father before his death." My friend's son asked Cai, "Did my father leave a written evidence? He didn't tell me about it until he died. Money, I can't want it. " Cai said: "There is no written evidence, but the written evidence is in my heart, not on paper." After reading the above case, you agree that () A, Cai's friend was afraid that his son would do something wrong after taking the money, so he didn't tell him that B, Cai's friend forgot to deposit the gold with Cai. C. Cai's friend saved money with Cai without leaving a written record, which shows that Cai is trustworthy. D, Cai's friend saved money with Cai, leaving no written record, which is unconventional. (2) multiple-choice questions (question 9 A, respectful attitude, respectful and courteous to customers; b, calm expression, step by step, unhurriedly receiving customers; c, generous manner, showing due great power momentum and demeanor; d, solemn image, serious expression, not frivolous and casual, not sneaky 10, for employees, the labor contract () a is their "amulet". C is the employee's "sales contract"; D is the embodiment of the unity of rights and obligations; 1 1; The important value of thrift lies in that it is (a) the foundation of housekeeping, the law that brings peace and stability to the country, the fundamental driving force of social development and the maintenance of human survival. About the honesty and trustworthiness of employees, the understanding is incomplete or inaccurate () A. The premise of honesty and trustworthiness is to see whether the other party is honest and trustworthy. B. not doing anything that hurts your friends is the fundamental performance of honesty and trustworthiness. C no matter what you promise, as long as you keep your promise, you are honest and trustworthy. D, whether the means are justified is one of the criteria to test whether a person is honest and trustworthy. 13, honest labor is a laborer. () A, the measure of quality B, the external reflection of life attitude C, the important means to realize the value of life D, based on the basic starting point of the world 14, the relationship between safeguarding the interests of enterprises and protecting the social environment, the correct view is () A, protecting the environment is the business of the government, and the responsibility of enterprises is to develop production. B, enterprises should not only pay attention to economic benefits, but also pay attention to environmental protection. C, the enterprise consumes a lot of energy in production, which does not hinder the overall situation. D, to establish a comprehensive, coordinated and sustainable Scientific Outlook on Development 15, to distinguish between public and private means () a, to abandon personal requirements and put social interests first. Personal interests are the second C. Distinguishing between "public" and "private" interests can be D. Do not abuse power for personal gain 16. In the production and business activities of enterprises, strengthening solidarity and mutual assistance among employees includes () A. Paying attention to cooperation, avoiding competition B. Equal communication, equal dialogue C. Cooperation and competition D. Learning from each other. Personal expression of professional ethics (question 17 ~ 25) 17. Whenever I encounter difficulties in my work, I will () a, be nervous b, encourage myself to work hard c, let nature take its course d, muddle along 18, what channels do you usually use to solve problems in your work () a, ask the leaders to find other easy things for themselves; B, find a way to solve C, ask the leader to help you; D, don't do it yourself, try to let others do it 19. What do you think of the books used in school before? A, as a second-hand book sold to people in need; B, sell them as waste, so that you can buy new books and give them to others. Let them use their waste heat d and keep it, and they can turn over 20 when they want to see it later. () A, I will definitely choose my current company B, I will basically choose my current company C, if there is no better choice, I will choose my current company D, and I will not choose my current company 2 1. For my own plan, your attitude is () A, and you always try your best to carry it out, even if sometimes it can't be carried out completely step by step. B, it is usually impossible to implement, because after all, the plan can't keep up with the changes. C, the plan is only a preliminary idea, it doesn't matter whether it is implemented or not. D. I seldom make plans because I can't always carry them out. What do you think of the story of Cong Fei helping children go to school? () a, it's not necessary. And it's not his child. His noble personality is worth learning. C. it is necessary, which provides opportunities for many people. It's none of my business. I don't want to comment. 23. If you have a poorly located shop to sell, it happens that a foreign friend of yours is anxious to find a shop in your city. Will you sell your shop to him or her? () A, it must be sold, and don't tell him (her) that the land here is not good. B, sell it to him (her) first, and then tell him (her) that the land here is not good. C, tell him (her) that the position is not good, and let him (her) decide for himself. 24. What you usually do is () A, don't donate B, try your best to donate C, donate a little D, and see how much others donate. 25. After reading the newspaper from the quotations, what you are most used to is () A, leaving after reading B, putting the newspaper back in its original place C, putting the newspaper back in its original place D, and asking the clerk to sort out the second part of theoretical knowledge (26- 125 out of 100)1. Single choice (questions 26-85, each question 1 point, ***60 points) 26. Non-threatening communication environment includes (a) seating arrangement, collective space, lighting requirements B, order arrangement, private space, lighting requirements C, seating arrangement, private space, audio-visual space D, and so on. According to the provisions of the Measures for Handling Official Documents of State Administrative Organs, the "Decision" cannot be used as follows: (1) Work arrangements for severely punishing criminals who seriously undermine social order; (b) Launch vehicle experiments in a certain area of the Pacific Ocean to remind passing ships; Dealing with the great forest fire in Daxing 'anling; (28) awarded the title of ×××× National Model Worker; And provide (market survey report) to the leaders for decision-making. Therefore, its foothold should be (a) suggestion part B, situation part C, review part D, prediction part 29. When holding a conference call, we should first consider (a) technical requirements, confidentiality requirements B, time-saving and labor-saving C, inconvenient transportation D, strong interaction 30, determine whether the theme and topic of the conference should include (a), have practical basis B, consider social hot issues C, and combine with the actual situation of the unit D, and have. Punctuation marks () A can be added to the titles of the following official documents, and provision B. Common emergencies in the announcement meeting do not include handling () A, venue problem B, equipment problem C, behavior problem D, marketing problem 33, catalogue compilation belongs to () A, first-level information development B, second-level information development C, third-level information development D, and special information development 34. The following statement about office resource management is wrong: (a) All office resources of the company must be documented. B, the office resource manager does not need to know the change information of the company's employees. C, office resources must be compiled separately by category. D, using office resource management software can improve office efficiency and level. 35. The venue layout requirements of video conference are () A, camera B, logo C, flowers D and natural light 36 in the main venue and sub-venue. The appropriate temperature in the office should be () A, 16-20 degrees B, 18-22 degrees C, 20-25 degrees D, 22. The design of open office can increase people's communication. The design of closed office is easy () A, decoration B, communication C, confidentiality D, supervision 40, secretary meeting colleagues, colleagues belonging to () A, upward communication B, horizontal communication C, vertical coordination D, external relationship adjustment 4 1, in the Windows Explorer window, to modify the name of the selected folder, in the following operations, it is impossible to rename the folder (A) The disadvantages of alternate working mode are: (a) it is difficult to retain staff with special skills; B) The working style is inflexible, which is not convenient to motivate employees. C) It is not convenient to communicate with employees. It is difficult to obtain enough information d to ensure the continuity of work. If many countries send delegations to international conferences, the methods that can be used but not commonly used are: (a) according to the time when the guests arrive at the event site, (b) according to the age of the head of the delegation, (c) according to the English letters, (d) according to the location of the guests, (44) the original records of social activities with reference value formed in the computer system are (a) e-books, (b) electronic files and (c). A, meeting report B, meeting human resource cost C, meeting goods expenditure D, meeting expenses 46, meeting evaluation feedback data analysis report is usually submitted to () A, public representative B, business personnel C, competent leader D and technical personnel 47. In Excell, if "0 1/9" is entered, () a, 65438+1October 9th b, 1/9c # # # D, FLASE 48 will appear in the cell, and the inspection and use of site equipment should be () a, with many people. The main influencing factors are () A, eating habits B, cultural background C, social system D, political inclination 50, and priority is given to rearrangement of funds and other resources. This kind of budget method is called () A, traditional budget method B, zero-based budget method C, efficiency budget method D, proportional budget method 5 1, and memorabilia is recorded briefly according to (). A, time sequence B, document number sequence C, classification sequence D, content importance 52, communication with leaders should adhere to (). A. deploy and implement the results of individual communication as soon as possible. B keep irregular communication with leaders in charge of meetings. C. In the communication before, during and after the meeting, highlight their respective priorities and achievements, and appropriately reflect the problems. 53. The following description of "crash" is wrong. () A. The display screen is black, indicating that the computer has "crashed". B. "Crash" is a computer failure state that the operating system cannot recover. C, the defects of the operating system itself is an important reason for the "crash". D, the computer "crash" to hot start. 54. The occurrence and development process of any crisis event can be expressed as four stages of sequential development. A. explosive period, explosive period, divergent period and declining period B. explosive period, explosive period, divergent period and declining period C. explosive period, divergent period, harmful period and declining period D. explosive period, divergent period, explosive period and declining period 55. Comprehensive analysis and summary of information. The work of obtaining high-level information is () a, information induction b, information summary c, information collection d and information development 56. The characteristic of informative notice is () A, which has no administrative binding force and is only known. Although they can provide information, they are also binding. C. the authors are different. Its binding force is also different. D, binding within a certain range. 57. The characteristics of high-performance teams are (a) the number of team members meets the standards. B, high cohesion. C blindly obey the management of team leaders. D, the team goal is not clear. 58. The series of feedback information continuously reflects the whole process of work activities according to (). A, different angles b, different contents c, different topics d, different stages of development 59. Foreign contacts invited to dinner (). A, women eat without makeup, do not wear daytime work clothes. B, women should make up, don't wear daytime work clothes to eat. C. Men can wear casual clothes or daytime work clothes when eating. D, men can wear suits or work clothes during the day. 60. The commitment period is based on the principle of task completion (). A, objective b, timeliness c, process d, stage 6 1, the secretary focuses on the work center, highlights the key points, and determines the supervision tasks according to (). A, the nature of work B, the boss's work habits and precautions C, the work plan D, the requirements of the same level departments 62, under the pressure of crowded office space, in order to reduce the time spent on traffic and reduce traffic environmental problems, some units adopt the working mode of (). A, flexible time b, home office c, remote office d, virtual office 63. In an enterprise, the commitment period of the same task varies according to specific requirements, such as (1) commitment time limit. A, sending and receiving mails, emergencies and daily situations b, filing and preservation of documents, secretariat and production workshop c, receiving telephone complaints and letter complaints from customers d, receiving mails from internal customers and external customers 64. E-mail must be sent through a server, and the server that forwards the e-mail written by the user to the recipient is called (). A, SMTP server B, POP3 server C, TCPE server D, SLOP server 65, when conducting on-site inspection of the meeting, generally, firstly () A, report to the leader B, notify the inspected department C, check the following evaluation form D, determine the inspection route and confirm the inspection focus 66. The secretary took up the boss's working time inappropriately. Because () a, I didn't form my own work habits and styles; B, I didn't understand the workflow; D, did not understand the boss's work habits and styles; 67. When filling in the schedule, I will calculate the completion time of each stage from the time of (), and then fill it out item by item after confirmation. A, the final completion of B, the most difficult completion of C, the first completion of D, the easiest completion of 68. The official documents with the nature of rewards and punishments are () A, Notice B, Notice C, Notice D and Opinions 69. The workflow of daily office affairs should be handled by (). A, the person with clear authority B, the office director C, the office director D, and the business supervisor 70. A comprehensive inspection and revision of the draft document from content to form is called (). A, proofread B, recheck C, identify D, and issue 7 1. In order to ensure the scientific and effective implementation of workflow, reduce or avoid unnecessary duplication and waste, when designing the office structure and layout, we must consider (a) between departments, number of personnel b, level c, workload d, work contact 72, track card records that can be used for information utilization (a), information content b, signer's name c, information value d, and information borrowing situation 73. According to the requirements of the new office model, it is not necessary to The people who can arrange to finish the work at home are () A, administrative personnel B, scientific and technical personnel C in R&D department, sales personnel D and financial personnel 74. The following statement about government procurement is correct. () A. Government procurement is only for purchasing equipment, and it is not within the scope of government procurement to acquire equipment through leasing. B, government procurement only for state organs at all levels. The procurement behavior of various institutions and social organizations does not belong to the scope of government procurement. C, the Ministry of Finance and the provincial (autonomous regions and municipalities directly under the central government) government audit department is the administrative organ of government procurement. D, the main body of government procurement is the procurement authority and suppliers. 75. The contents of the meeting minutes are () a, summary of the issues discussed b, meeting organization evaluation form c, comprehensive briefing d and public feedback 76. Among the basic features of the modern enterprise system, the prerequisites for establishing a modern enterprise system are (a) scientific management, b) clear property rights, d) clear rights and responsibilities, and people-oriented management. When making a plan, we must adhere to the following principles: (a) clear authority, b) supervision and inspection, c) seeking truth from facts, d) monitoring response, 78) writing approval, (a) imperative format, b) file format, c) letter format, 79) meeting minutes format, and short video conference time. Therefore, the speaking time () a of each speaker, special application b, self-control c, and relatively short d are controlled by the recorder 80. The commonly used auditing methods in document auditing are () A, comparison method B, proofreading method C, proofreading method D, and double proofreading method 8 1. The accurate expression in the debriefing report is () A. The debriefing report is mainly the summary of the debriefing person on the unit. B. The debriefing report is mainly a summary of the debriefing person's performance of duties. C the success of the debriefing report mainly depends on the writing of the debriefing report itself. D. To write a debriefing report, we must first do a lot of social surveys. 82. Generally, () A, oral form B, forum form C, coordination meeting form D, and written form 83 are not used to inspect the venue layout, and the length of information materials is compressed to achieve outstanding themes. The information development methods of text refining effect include () A, compression B, conversion C, summary D and concentration 84. A secretary should find out the needs of customers in time. First of all, we should know () A, screen customers B, distinguish customers C, divert customers D, and thank customers 85. The main technical indicators of a computer usually refer to () a, the size of the hard disk b, the resolution of the display c, the configuration of the printer c, the advantages of the system software d, the main frequency and running speed of the CPU, the word length and the storage capacity, and more than one of them (86 questions to 65438+) 65438+ 0 points for each question, * * 40 points) 86. Document processing includes () a, receiving processing b, sending processing c, document organization d and writing rules 87. The following items include () a, equipment purchase information b, equipment warranty information c, equipment operation guide d and equipment fault registration 88. A, forwarding notice B, issuing notice C, opinion D, reply 89, the following official document titles are incorrect () A, the report of the hospital on the request to change the funding method B, the request of the Provincial Department of Finance on agreeing to the new teaching building in colleges and universities C, the notice of the university on deciding to hold the spring sports meeting D, and the notice of the Municipal People's Government on carrying out financial inspection 90. Word has two editing states: insert and rewrite. The following operations can switch these two editing states: () a. Double-click "Rewrite" b in the status bar with the left mouse button, press Ins key C, press Shift+Ins key D, and click "Rewrite" 9 1 in the status bar with the left mouse button. The punctuation usage of the main sending organ is () a, with a pause b between similar organs and units, and with a comma c between similar organs and units. Use comma D between units, and pause 92 between different types of institutions and units. The ways of reminding are () A, telephone reminding B, questionnaire reminding C, letter reminding D, business reminding 93, and the requirements of electronic file management are () A, authenticity B, readability C, completeness D, expansibility 94. According to the scope and scope, the office work plan can be divided into () A, policy plan B, long-term plan C, short-term plan D, and scheme plan 95. The significance of information utilization service lies in (a) realizing information value B, exerting information function C, increasing value D by using information, and facilitating information search 96. The following are the main parts of the official document: () A, Title B, Keyword C, Issuer D, Principal Delivery Agency 97. The work undertaken by the document includes (a) supervision and inspection; (b) decision-making and deployment; (c) writing reply; and (d) handling specific matters. Secretaries should understand that talks are (a) a process in which two or more parties exchange views and reach an agreement for their own interests; (b) a process in which two or more parties exchange information on some substantive issues for their own interests; and (c) the contents discussed by two or more parties are more formal. Topical communication process D. The process of exchanging opinions and reaching an agreement for their respective interests is equivalent. 99. The characteristics of the plan include (a), simplicity b, seriousness c, pertinence d and predictability 100. In order to improve the efficiency of the meeting, the following practices are not advisable: (a) shorten the meeting time as much as possible; (b) Let as many people as possible attend the meeting; (c) As far as possible, invite leading government leaders to speak at the meeting; (d) Try to hold the meeting in a relatively closed place with less interference; (10 1) The correct way to write the title of the tender document is (a), name of the project subject to tender+language b, name of the tenderer+name of the winning project+language. The name of the project subject to tender+the name of the tenderer+the language D, the name of the tenderer+the language 102, and the schedule mainly require the tasks from () and manage them. A, preparation time b, start time c, stage time d, end time 103. The objects of patent right in China include () A, computer software B, invention C, utility model D and design 104. When proofreading meeting documents, only careful inspection () can eliminate errors. A, text B, composition C of the structure, various marks D, format 105, the forms of citation methods are () A, direct citation B, indirect citation C, citation argument D, citation argument 106, and the following options belong to the material culture of the enterprise () A, employees' conceptual awareness B, closed-circuit television C, and employees' awareness. A, idiom B, common phrase C, phrase D, loanwords 108, the following statements about public relations investigation are correct () A, the purpose of public relations investigation and research is to determine the problem B, investigation and research is the basis for making public relations activity plan C, public relations investigation is the need for the implementation of public relations plan. The relationship evaluation effect is 109. The following labor relations stipulated in the applicable labor law are () a, the relationship between township enterprises and their employees b, the relationship between a family and its nanny c, the relationship between individual bosses and their employees d, the relationship between state organs and employees who implement the labor contract system 1 10, and suggestions on conference budget. There must be () a, cost concept b, humanistic concept c, efficiency concept d, time concept 1 1 1, and the attachment should be bound together with the document body. And () a, the top box of line 1 in the upper left corner of the attachment is marked with "attachment" b, the top box of line 2 in the upper left corner of the attachment is marked with "attachment" c, the title of the attachment is added with the title d, and the title of the attachment is not added with the title 1 12. According to the provisions of China's labor law, the principles of labor remuneration distribution are () a, the principle that distribution according to work is the main body and various modes of distribution coexist b, the principle of unified national distribution c, the principle of giving priority to efficiency and giving consideration to fairness d, the principle of macro-control of total wages 1 13, and the reception of visiting foreign guests by hotels. The correct way is () A, visit B on the evening of the foreign guests' arrival or the next day, schedule C in advance, call D in the lobby, and be sure to bring gifts 1 14. The following are () A. Plan to do B. Review C. Supervise D. Question 1 15. Briefing is also an official document. B. Briefing generally does not exceed 2,000 words. C. Large-scale and long-term meetings can compile and distribute multiple briefings. D. The title of the briefing is similar to that of news 1 16. Among the following options, the accounting subjects belonging to enterprise assets are () A, fixed assets B, cash C, short-term loans D, bank deposits 1 17, company summary to be compiled () A, focus B, popularity C, scientificity D, credibility 1 18, and so on. A, acquaintances sit side by side. B, the subject and object sit separately. C, men and women sit separately. D. husband and wife sit separately. 120. Meeting organizers sometimes need to pay various deposits in advance. Including () a, conference venue security deposit b, exhibition venue security deposit c, audio-visual equipment security deposit d, conference service security deposit 12 1, characteristics of electronic archives including () a, manual readability b, variability of information c, accessibility of information d, dependence on electronic technology 122, and provision and utilization of archives. File borrowing C, file consulting D, file browsing 123, the following copyright objects are () A, song "Twilight" B, dance "Butterfly Lovers" C, game software "Journey" D, movie "Golden Flower in the City" 124, and musical instruments with sound as the medium are () A,. The following statements about editing movies in PowerPoint are incorrect: () A. The movie files played in PowerPoint can only be stopped after being played; B. By default, click the mouse to play the movie, and click again to stop the movie; C. The video file inserted in PowerPoint will not display the image D, and the movie effect can only be seen when the slide show is played.