Time flies, 20xx years in Shang Hui property services company all the staff in a hurry. Looking back on the Year of the Rat, under the enthusiastic care of the company leaders, the careful guidance of the heads of various departments, and the close cooperation and help of my colleagues, all my work was successfully completed. Thank you for your concern and help. As the floor manager of the property, my main responsibilities are: daily inspection of the jurisdiction and even the whole community, management and entry of access cards for community units, management of monthly recharge cards for ground vehicle parking, irregular inspection of vacant rooms and renovated rooms, coordination and settlement of internal contradictions and disputes among owners, correct handling of complaints and suggestions from owners, and regular visits to owners.

Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. The company has given me this platform for growth, so that I can keep learning and making progress in my work and gradually improve my quality and talents. In order to push the work in 20xx to a new level, the main daily work and phased work in 20xx are summarized as follows:

1. Daily work and completion:

1), assist the front desk to handle the daily reception, handover procedures and secondary decoration procedures, record the complaints and service items of the owner's calls and visits, feedback the coordination results in time, pay a phone call back to the owner, adjust the visual intercom, and enter the monthly pass card for parking vehicles on the ground. By 20xx65438+February 30th, there were 668 prepaid cards and 850 access cards; By the end of 20xx65438+February 30th, * * * assisted the front desk to handle 35 handover procedures, 48 secondary renovation procedures and 60 house inspections; Follow up the garbage removal of secondary decoration in the community, and register one car and one photo.

2) Establish and improve the owner's files: improve and update 359 owner's files, and keep them in order.

3) Repair report: receive and follow up all kinds of repair report *** 163 (including 49 actual repair reports found in daily inspection and employer's repair report 1xx) throughout the year. According to the actual situation, follow up the contents and problems of the owner's repair report in time and establish relevant files in time.

4), information release: post various notices in the community, call the owner to ask about temporary water stop, elevator stop and other matters; A total of 17 telephone reminders were made, so that the statements were clear and the words were accurate, and the contents of the notice were well explained.

5) Survey of residents' service opinions: While completing the daily work, actively go into the owners' homes of residential quarters, collect opinions and suggestions from various customers on the property management process, and continuously improve the service quality and service level; In mid-June, 5438+065438+ 10 cooperated with the members of the customer service team to conduct a 20xx annual customer satisfaction survey, which can further understand the voice of the owners.

6) Follow up the problems left over by residential projects and complaints from owners: more than 28 disputes between owners were coordinated throughout the year, with a success rate of about 95%. The unfinished business is being dealt with urgently.

2. Training and research work

20xx participated in the ISO9000 quality system management training organized by the company on July 28th. 20xx165438+1participated in the training of F 1 fire drill and other projects on October 26th.

3. Self-summary and understanding

During this year, although I completed all the tasks assigned by the company, I was praised by leaders and colleagues, and my colleagues also won the owner's recognition of my work and satisfaction with my service. But this is inseparable from the correct guidance of leaders and the cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.

4.20xx Work and study arrangements

1), complete the work seriously and responsibly, learn from the work constantly, and constantly improve the work efficiency.

2) In the future work, I will resolutely implement the service tenet of "Sincerely serving every day" and pursue the satisfaction of the owners. In the face of complaints from some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. Put yourself into your work with a positive and enthusiastic attitude to help the owners solve their troubles in life.

3) Always follow the service standards of property practitioners and be a good assistant and housekeeper of the owner. Listen carefully to the needs and suggestions of community residents and understand the difficulties they encounter in their lives. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides.

4), strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; Ask for advice modestly; In short, through various methods to improve their theoretical level, and constantly accumulate work experience, become a qualified property management personnel.

5) Actively participate in various trainings organized by the company, study hard, and constantly improve their professional level.

Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. 20xx years have passed, and we welcome it with confidence. The new year means a new look, new challenges and new opportunities. We firmly believe that under the wise decision-making and operation of the company's leaders, Shang Hui Property Management Company will have a better tomorrow. As a member of the company, in the work of 20xx, I will, as always, do my best to do my job well and contribute to the development of the company.

2.202 1 model essay on summary of property management work

Looking back on 20xx, my work is also experiencing something extraordinary. In March, I came to xx Property with simple curiosity and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection, etc. There are also study and training, inspection by higher authorities, etc.

The collection of management fees and the rectification of facilities and equipment problems in the community are the main tasks of the management office in 20xx. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.

Second, the office work

Office work is a brand-new field for me, with a lot of work, including book processing, document management, document approval and so on. Faced with a lot of complicated and trivial daily work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for myself", I have carried out creative work and made some achievements, but there are also some problems and deficiencies, mainly in:

First of all, the property manager is a new position for me. A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated.

Third, providing effective decision-making data for leaders needs further improvement. Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.

Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company. Effectively form an atmosphere of unity and cooperation.

Third, provide effective data for leaders.

"If you don't make a frog step, you will be thousands of miles away. If you don't accumulate small streams, you can't become rivers and seas. " 20xx achieved success, experienced difficulties and felt enlightenment. 20xx I will, as always, sail for the new year with confidence and hard work. Finally, I wish xx Property Management Company more and more powerful, and I wish all colleagues smooth work, peace and happiness!

3.202 1 model essay on summary of property management work

In 20xx, under the correct leadership of the General Administration and the General Party Branch, and with the care and support of the brother departments, the building property management department successfully completed its work tasks. The related work is summarized as follows:

First, fully implement the workflow of each post formulated in 2009, and strengthen supervision and repair. According to the workflow of cleaning, conference service and guest house service in 2009, the training of relevant employees was strengthened, and employees were required to effectively implement the process through practice and modify unreasonable places in time. This year, process management has been strengthened, resulting in benefits, especially in cleaning work, personnel and materials have been greatly saved, reaching 33%.

Two, to assist the school office and other departments to do a good job in the reception of school meetings. In 200 1 year, we completed 66 conferences on foreign affairs and large-scale reception activities and 509 university-level conferences. It has been well received by the school office, the Propaganda Department of the Party Committee, the Organization Department of the Party Committee, the Foreign Affairs Office, the Personnel Office, the Postgraduate Office, the Scientific Research Office and other functional departments and related secondary colleges. The service work has also been qualitatively improved through long-term exercise.

Third, the number of service projects increased. After the summer vacation, Building 45 of Qianjiangwan was opened as a guest room in the standard room 172. According to the school plan, the preferential treatment for teachers has been strengthened and the service has been done well. In addition, 39 rooms on the third floor of Building 45 were transformed into foreign teachers' dormitories. Entrusted by the school, our department provides property services. This work involves foreign affairs, and our department has gone all out to provide meticulous service, which has been affirmed by the Foreign Affairs Office. At the end of September, the transformation of the international conference center of the school was completed and placed under the management of our department. As the standard meeting place of our school, on the one hand, we made use of many years' experience in conference service, on the other hand, we actively went out to learn from others and successfully served the meeting held by Northeast Asia Branch of the World Association of University Presidents in our school. At the same time, it also laid a foundation for high-standard conference services and accumulated experience for future work.

Fourth, complete the receipt of new assets. Complete the asset acceptance and accounting of the guest house and international conference center in Building 45.

5. Assist the beverage and clothing center to complete the work of setting up dining points in the underground garage of the comprehensive building.

VI. Complete comprehensive training for all staff for 4 times and special training for 12 times. This year's training work, in addition to the regular training for new employees, mainly focuses on the study of targeted training arrangements. Generally speaking, employees are given whatever they lack. Only in this way can employees be interested in training, and the effect of training can be easily reflected.

Seven. Assist the Academic Affairs Office to manage the daily work of each teaching building. At the same time, further standardize the management of outsourcing companies, let teachers and students find the root and source of problems involving logistics, increase the opportunities for teachers and students to contact, and further expand the influence of departments and even logistics on teachers and students.

Eight, complete the management of Xiasha Building toilet paper bidding, procurement, distribution, statistics and settlement.

Nine, complete the recruitment, training and employment of work-study students. Further strengthen the management and education of work-study students, publicize and supervise the work of their departments through them, and expand their influence among students.

Ten, handle all kinds of daily maintenance more than 3200 times. This year, the service scope of our department has increased, but the number of maintenance workers has been decreasing due to low wages. Up to now, our department has only four maintenance workers (20 buildings under its jurisdiction, with a building area of 177786.33 square meters). Although we have overcome many difficulties and minimized the impact of our work, we strongly urge the center to consider increasing the salaries of employees in technical positions in the coming year to alleviate the current situation.

Eleven, complete the daily maintenance of teaching buildings, libraries, teaching centers, building facilities of various disciplines.

Twelve, cooperate with the hydropower management and maintenance department to do a good job in the operation management and maintenance of elevators, pumps and air conditioners.

Thirteen, cooperate with the General Affairs Department to complete the preliminary work of the renovation project of the International Conference Center and the renovation of the management building.

Fourteen, coordinate the construction unit to complete the information building, library, comprehensive building roof leakage repair work.

15. Complete the maintenance of the fountain in the square of the complex building.

4.202 1 model essay on summary of property management work

Time flies, I have been working in xx service center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a xx employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, xx households were delivered to the park, XX households went through the handover procedures, 7 households went through the decoration procedures, and X households stayed in the owner.

2, accept all aspects of information, including the owner, decoration units, real estate companies, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. Making, sending and filing letters and documents. At present, X copies of annual work contact sheet and X copies of rectification notice are sent; Warm reminder x copies; X copies of departmental meeting minutes, and more than xx copies of big release notes. In the process of completing the above work, I learned a lot and grew a lot.

The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night.

On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw Zhang Yu, who came all the way from Chongqing, facing the customers with a calm and sweet smile and skillful reception skills, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Reception etiquette, telephone etiquette and other etiquette have also been gradually improved;

1, I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In xx's work and life, I deeply realized that the details can not be ignored and careless; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

2. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day, which was just completed two days ago, is the first scheme I made myself. When the plan was approved by the supervisor, my heart was full of joy of success and passion for work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of basic software.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join this lovely and excellent team of xx just after graduating from school. The cultural concept of xx and the working atmosphere of Housekeeping Department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work!

5.202 1 model essay on summary of property management work

Under the direct leadership of the company, our department conscientiously implemented the spirit of the company's instructions and successfully completed various tasks. The work summary of our department 10 and the work arrangement report for next month are as follows:

I. Completion of tasks in the current month

1, strictly implement the personnel and vehicle access management system. /kloc-since October, our work has focused on safety, strictly checking foreign personnel and vehicles, implementing the system, and adhering to the principle that unlicensed personnel and vehicles are strictly prohibited from entering our jurisdiction. And strictly shift system, use shift time to evaluate the work, correct and solve the problems found in time, and check the equipment on duty at the same time to avoid property losses.

2. Since 10, the meetings of the employer have been held many times. The security squadron of our department actively cooperated with the arrangement of the venue, moved tables and chairs, and transferred receptionists to assist in the conference support work under the condition of insufficient conference support personnel. This month, * * * guaranteed 20 conferences of different sizes, serving 65,438+0,330 participants.

3. The chairman came to our department to inspect and guide the work, and replaced the monitoring monitor. I actively coordinate, report to the owner and complete the payment.

4. Strengthen the on-the-job training for newcomers, take advantage of morning exercises and late names to train and educate newcomers in manners, working procedures and working methods, and at the same time require veteran comrades to care about newcomers in their lives and actively impart experience in their work, so that newcomers can quickly integrate into our family.

/kloc-in October, there were many newly paid vehicles in the parking lot of our department. On the one hand, the personnel on duty are required to be familiar with the newly paid vehicles as soon as possible, master the vehicle dynamics, and urge the parking lot managers to patrol irregularly to ensure the safety of the parking lot. On the other hand, the personnel on duty are required to seriously implement the vehicle access management system, adhere to the principle, strictly control the vehicle access, and ensure the orderly parking lot.

6. Our department actively cooperated with the branch logistics station to register the loose tiles in the floor, which eliminated the potential safety hazard and ensured the normal development of other work.

7. Our department used the weekend time to organize security guards to clean the hall canopy, and cooperated with the housekeeping department of the branch company to clean the staff dining room, clean the floor and wipe the articles, thus creating a clean and hygienic dining environment for diners.

8. In view of the current situation of high mobility of personnel, our department actively communicates with employees, understands the ideological trends of employees, cares about their amateur cultural life, and strives to create a warm and positive living environment, stabilize personnel's thoughts and stabilize the team.

Second, the next work plan

(A), work objectives

1. Seriously study, understand and fully implement the company's series of instructions and decision-making arrangements, and complete various tasks.

2. Improve the work of the department and cultivate a security team with strict discipline and excellent style.

3. Communicate, coordinate and assist with the company and employers in all work.

(2), the main work plan measures

1. Improve employees' post image, safety awareness and service awareness through on-the-job training.

2. Strengthen the inspection and monitoring of the surrounding environment of the office building to improve the safety factor of the surrounding environment.

3. Supervise the owner to rectify the existing problems, and track and deal with the existing problems.

4, do a good job of inspection, especially for key parts, strengthen the inspection at night.

5. Strengthen parking lot management, improve employees' initiative awareness, and guide vehicles to avoid scratching and occupying roads.

6. Cooperate with the control department of the Human Resources Department to recruit workers, do a good job in team building, and build a stable and United security team with high quality, outstanding job skills and strong sense of responsibility to ensure safety.

Summarize the shortcomings of each work in 10, strengthen the management, education and training of departmental work, work discipline, job responsibilities and job skills, fully mobilize the enthusiasm and initiative of team members, enhance their work consciousness and sense of responsibility, and make all employees devote themselves to their work wholeheartedly.