/1 First of all, the best way is to enter the dialog box with the seller, communicate with the seller to solve the problem, tell him that the goods we want are inconsistent with the contents he sent, and make it clear that we have enough evidence to prove this and ask the other party to accept the return. In the worst case, we will accept the goods and bear the freight for returning them. Because, now whether buyers or sellers, Taobao idle fish's judgment logic is not very clear, so the general sellers don't dare to cheat blatantly, and at this time they often coordinate a result.
2, if the coordination fails, then without saying anything, directly intervene in the judgment of right and wrong. Intervene in safeguarding rights through Taobao.
3. At this time, you need to prepare all the evidence that is beneficial to you: the favorable testimony when communicating with the seller; Distinguishing method of buying true and false things; Take photos after receiving goods, etc. Let Xiao er give a reasonable and pertinent solution.
4. Idle fish usually follow the facts to solve the problem. If it is really difficult to distinguish between true and false, it will also let the real idle fish users intervene in the judgment, and finally give the loser a favorable solution.