2. Taobao has a systematic investigation, and then it is a manual search. Of course, manual retrieval is unpredictable. This situation is not a report, because the report of infringement fraud requires the reporter to submit the corresponding documents before it can be accepted. Anyone can report it casually, but it is rarely established.
3. If the penalty points are deducted repeatedly, the store will be closed, because the penalty points involving fraud are the only ones that are not cleared at the end of that year.
Extended data
The behavior of "selling fake goods" was investigated and judged by Taobao.
1, check and judge manually
(1) The seller shall operate the online shop in good faith. Taobao will arrange personnel to investigate the goods suspected of counterfeiting and piracy in the seller's shop after receiving complaints and reports from consumers, obligees, administrative departments and other parties or obtaining credible clues and evidence.
(2) If the seller is found to be selling counterfeit or pirated goods, Taobao can punish the seller according to the judgment conclusion, unless the seller appeals successfully according to the requirements in point 5 below. Taobao will notify the relevant sellers to provide corresponding evidence, and the sellers have the right to appeal according to the requirements in point 5 below.
(3) Taobao adopts manual intervention to judge counterfeit and pirated goods, and comprehensively judges complaints submitted by consumers, obligees and administrative departments. In the eyes of ordinary people.
2, system troubleshooting and judgment
(1) Due to the huge number of sellers and commodities on Taobao, it is impossible to crack down on selling fake goods in time and effectively only through manual investigation. Based on the platform big data technology, Taobao has developed a "fake model" system, which can investigate goods and accounts suspected of selling fakes from multiple dimensions such as account number, goods, transaction and logistics.
(2) Taobao can punish the seller according to the judgment conclusion, except that the seller appeals successfully according to the requirements in point 5 below. Taobao will notify the relevant sellers to provide corresponding evidence, and the sellers have the right to appeal according to the requirements in point 5 below.
3. Determination of information disclosure
(1) If a commodity of the seller is investigated manually or systematically, and it is determined that it constitutes the sale of counterfeit or pirated goods, Taobao can decide whether to make a public judgment according to the level of trade secrets involved.
(2) However, when the system investigation finds that the seller constitutes selling counterfeit and pirated goods, because the "fake model" system and its algorithm are the core business secrets of Taobao, Taobao only needs to inform the seller of the conclusion that the seller constitutes selling counterfeit and pirated goods, without disclosing the identification basis. But whether it is manual identification or system identification, sellers have the opportunity to submit materials and express their opinions.
4. Handling of selling counterfeit goods
Taobao will deal with the seller's behavior of selling counterfeit and pirated goods in accordance with these rules and other relevant rules. Taobao will inform the seller of the processing results while telling the seller that it constitutes selling counterfeit and pirated goods.
5, the seller's complaint
If the seller thinks that Taobao's judgment on selling counterfeit and pirated goods is wrong, the seller can appeal to Taobao within the time limit specified by Taobao. Conditions for complaint establishment: provide reasonable documents such as authorization documents, legal shopping vouchers, shopping receipts in shopping malls, etc. Prove that the goods sold by the seller are genuine.
References:
Taobao Service Center-Identification and Punishment Rules and Implementation Rules for Selling Counterfeit Goods on Taobao