Time flies, and half a year has passed unconsciously. Over the past six months, with the care and help of company leaders and colleagues, I have successfully completed my work. Now I will make a summary of the work in the first half of the year.
First of all, reception at the front desk.
The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.
In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.
Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.
Second, the file management
Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.
Third, the collection of fees
In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure that the work will continue normally,
It is necessary to do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan;
Private garden maintenance fee is 50386 yuan; The optical fiber usage fee is XX yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.
Fourth, experience and gains.
Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Verb (abbreviation of verb) Work plan for the second half of the year
1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.
2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.
3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.
20 17 summary of administrative work in the first half of the year
Looking back on my work in the past six months, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work in the past six months is summarized as follows:
First, the daily management of the office. The office is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management institution under the direct leadership of the general manager's office, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. The work of the office is complicated, and some useful information and data should be provided for decision-making in drafting documents, providing research materials and quantity. There are document processing, document management, document approval, meeting arrangement, welcoming and sending, and car management. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.
1. straighten out the relationship and handle the relevant documents of the company. At the beginning of the company's establishment, almost all the work was started from scratch, and relevant procedures and certificates needed to be handled. I use my years of working experience in XX department, familiarity with the department and harmonious interpersonal relationship to actively handle various certificates for the company. After many efforts, it only took me more than a month to get the XXX certificate, XXXX real estate license and so on. Give full play to the coordinating role of comprehensive departments.
2, timely understanding of XXXXX, provide the basis for leadership decision-making. As a XXXXX enterprise, land delivery is the top priority. Because XXX demolition is closely related to the development progress of our company, in order to obtain land as soon as possible, the company set up a land delivery working group. As a member of the team, I used all the favorable resources to take effective measures to communicate with the relevant personnel of XX, XX demolition office and other units, and timely fed back the demolition information, work progress and problems I learned to the general manager's office. Company leaders have mastered the progress of XXXXXX and demolition work in the shortest time, and further arranged the delivery work on this basis.
3. Actively respond to the company's call and conduct in-depth market research. According to the spirit of the company office meeting (0X), I made a detailed market survey on the current development, rental price, market demand and development trend of XX real estate. I went to the departments of land, construction and housing management to get a detailed understanding of the data indicators of real estate development in recent years, visited some commercial departments such as XX, and investigated the rental and sale of these properties in XX Garden, XX Garden and XX Community. Based on the location advantage of plot X, this paper puts forward
My personal thoughts on the development of "commerce as the mainstay, housing as the supplement, highlighting location and overall planning"
4. Do a good job in the company's writing. Draft comprehensive documents and reports, be responsible for recording, sorting and refining the minutes of office meetings, and be responsible for the implementation of relevant resolutions of the meetings. Earnestly receive, register, distribute, print and supervise the relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.
5. Implement the personnel and labor management of the company. Organize and implement the company's labor, personnel, salary management and employee attendance control and supervision, sign labor contracts with employees according to the personnel management system, and go through the formalities of paying social security (endowment insurance, unemployment insurance, medical insurance) at the labor management department according to relevant regulations. Reflect the standardization of the company and solve the worries of employees.
6. Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, dormitory supplies, labor insurance benefits and other commodities of the company. After the completion of office decoration, the configuration of office supplies, communications, photocopiers, computers and other equipment will be completed in X according to the examination and approval authority. Do a good job in registering the company's communication fees, hospitality fees, utilities, vehicle use and gifts, and verify the use standards in strict accordance with the procedures.
7. Do a good job in logistics services for meetings such as the board of directors of the company. During the XXXX meeting, the board of directors shall carefully arrange the venue layout and accommodation. Implement the pre-meeting preparations and meeting materials for various meetings.
Second, strengthen self-study and improve business level. Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past six months. Through continuous study and accumulation, I have gained office work experience and can handle various problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Three. Existing problems and the direction of future efforts In the past six months, I have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, which are mainly manifested in: First, the office director is a new post for me, and I have been groping for a lot of work while doing it, so I can't work with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company.
In the new year, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Third, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.
20 17 summary of party building work in the first half of the year.
20 17 is a crucial year to thoroughly study the spirit of the 18th CPC National Congress and the Third Plenary Session of the 18th CPC Central Committee, and it is also an important year to implement the practical education activities of the Party's mass line. In the first half of 20 17, the party branch closely focused on the overall working idea, deepened ideological work, changed the style of government organs, strengthened party building, started with the anti-four winds, changed the style of work, ensured the formation of a clean government atmosphere, and cultivated good cadres in party member.
First, strengthen organizational leadership, adhere to leadership, and carry out educational practice activities in an orderly and sustained manner.
In educational practice, we pay close attention to the key links to ensure the effectiveness of the activities. In the process of studying, educating and listening to opinions, we insisted on studying and training the knowledge of * * * throughout, thoroughly studied the relevant documents and bibliographies of the central and provincial committees, accepted party spirit education, and concentrated on watching special educational films, which unified the ideological understanding of the broad masses of cadres and workers. Through extensive solicitation of opinions and suggestions, we will make public commitments to the society and accept the supervision of the broad masses. In terms of finding problems and carrying out key links, we have extensively carried out heart-to-heart talks in accordance with the "four must talk" and seven-step procedures. The special democratic life meeting of the bureau party group carried out serious criticism and self-criticism among the members of the team. In the democratic evaluation, the satisfaction rate of the people in the special democratic life meeting of the team reached 97.3%, and 20 specific rectification measures were put forward in the aspects of rectification and implementation, establishment of rules and regulations, etc. At the same time, we have carefully planned and carried out three special actions: rectifying discipline, benefiting the people through sports and winning glory for the National Games, and comprehensively sorted out 7 1 items of rules and regulations, forming a number of institutional achievements.
Two, the implementation of refined management activities, pay close attention to the work style of leading cadres.
In order to implement the activities of the year of refined management, improve the style of leading cadres and effectively improve the management level, we organized discussions and studies to fully understand the necessity and importance of implementing refined management. Change from extensive management to refined management. Firmly establish the concept of benefit from management, strictly control costs and improve resource utilization. Standardized various processes and service details, formulated and improved a series of systems, especially paying close attention to on-site inspection and operating procedures in safety production. In terms of service, we have realized the specialization of the industry, both red and expert, paid close attention to the lighting rate and street lamp construction in small streets and alleys, and actively served the masses. We also combine this year's quality management system to realize data management and information management.
In order to effectively improve the management level and strengthen the construction of work style, firstly, the activities of rectifying the work style of organs with the main contents of "enhancing service consciousness, improving work efficiency, maintaining the overall situation of work, standardizing management behavior and strictly enforcing work discipline" were carried out, which effectively solved the outstanding problems existing in the work style of organs, created a good atmosphere for officials to start a business, seek development, think ahead and strive for first-class, and effectively promoted the smooth development of all work. Second, the assessment work has been intensified and the sense of responsibility of cadres and workers has been improved. The third is to strengthen the management of team companies, improve work logs and data ledgers, and increase transparency. The fourth is to further standardize the system of material procurement and financial reimbursement. Fifth, it is stipulated that the members of the central team should be linked to the daily work of the team, so that under the leadership of the team, party member is responsible for the team, with a clear division of labor, and goes deep into the grassroots level. It is stipulated that the leaders of the center should lead classes at least three times a month, important construction leaders must attend, and all kinds of safety studies of team and responsible leaders must attend every month to listen to employees' opinions on the construction of leadership style. As well as opinions and suggestions on political study, safe production, quality service and formulation of various systems. For good rationalization proposals, timely adopt and follow up, effectively implement the style construction of cadres in party member, and promote the coordinated development of the overall work of this unit.
Third, carry out education in party member in an all-round way and actively promote Party building.
(1) In order to improve party member's quality and strengthen the education of ideals and beliefs, according to the unified arrangements of the company's Party Committee, the Party branch of our center attached great importance to it, carefully studied it and carefully arranged it, and earnestly carried out the education activities of learning party constitution and the socialist concept of honor and disgrace throughout the center. Learn from the important speeches of central leading comrades on the construction of cadres' work style and the report of General Secretary Hu at the Seventh Plenary Session of the Central Commission for Discipline Inspection. The Party branch has included the educational activities of studying and implementing party constitution and the socialist concept of honor and disgrace into the important learning content of this year's Party branch, conveyed the requirements of the Central Committee, the provincial party committee, the municipal party committee and the company party committee on studying party constitution, and expounded the great significance of studying party constitution and the important exposition of the socialist concept of honor and disgrace. In the whole learning process, in addition to the participation of all party member, activists who joined the Party were also organized to participate in the study. In the whole activity, the vast number of party member can not only actively play a vanguard and exemplary role, but also drive the employees around them. At the same time, team members take the lead in efforts, peace of mind, learning and improving work style.
(2) In order to build the new team into an efficient and United team, we have focused on four aspects: first, we attach importance to education and solve the problems of correct ideological understanding and refreshing mental state of team members; The second is to grasp the facts and enhance the sense of responsibility and professionalism of the work; Third, attach importance to leadership, so that the work style construction has achieved remarkable results; Fourth, pay attention to implementation, emphasizing the smooth and resolute implementation of government decrees. Fourth, a democratic life meeting was held in time, and party member cadres spoke freely and carried out criticism and self-criticism.
(3) Combining the educational activities of studying party constitution and the socialist concept of honor and disgrace, we will guide the team members to establish a correct outlook on achievements, outlook on life, world outlook and values, conscientiously implement the resolutions and decisions of superiors, practice democratic centralism, solicit opinions extensively on major issues, and communicate in the form of publicity briefings, so that the new team members can actively communicate, exchange views, unify their thinking, unite and cooperate, and form a United and upward leadership team.
(4) In combination with the activities of studying party constitution and the socialist concept of honor and disgrace and the construction of leading cadres' work style year, in order to strengthen the learning effect, books such as revolutionary battle history of the Red Army and biographies of revolutionary leaders were purchased and distributed to party member cadres to strengthen their revolutionary traditional education. This year, we also invited experts from the Party School of the Municipal Party Committee to give situational education classes to all employees, and organized party member and party activists to receive patriotic and traditional education, which achieved good results.
Fourth, strive to safeguard the achievements of civilization creation.
In order to consolidate the achievements we have made, we have also done a lot of meticulous work: First, in view of the reality of younger production tasks this year, we will take strengthening the learning of cadres and workers as the main breakthrough, and every meeting will emphasize the importance of learning, and fully stimulate the learning enthusiasm of employees by stressing the situation and development. Second, on the basis of consolidating the achievements of last year's civilization construction, we will strengthen the construction of office bases and the transformation of office environment, and pay attention to the hygiene, cultural atmosphere and food quality of stations and shifts in detail, so as to make the working and living environment of employees more warm and harmonious. Third, a variety of innovative cultural activities were carried out, which stimulated the enthusiasm of employees.
Five, give full play to the role of workers and young women, and coordinate the development of all work.
Focusing on the key work of the whole section, the Central Trade Union held a workers' congress to improve the openness of factory affairs, strengthen democratic management, and enhance workers' awareness of participating in and discussing state affairs. We held a workers' congress, and all the workers participated in the donation activities of the "Love Fund for Poverty Alleviation" to raise the "Love Fund" 600 yuan. During the Spring Festival, more than 7,000 yuan was donated to employees in need for flood control and disaster relief. And using the "March 8th", "May 1st" and "May 4th" festivals, tug-of-war, karaoke, basketball and badminton competitions were organized. Encourage employees to create literature, actively carry out news communication writing, and set up the staff photography badminton association of Ezhou Power Supply Company. Before March 8 Women's Day, the Women's Working Committee conducted a physical examination of all female workers.
Through half a year's efforts, although some achievements have been made, there is still a certain gap compared with the requirements of the party Committee. However, we firmly believe that with the care and support of the Party Committee, the joint efforts of team members and the efforts of all employees, we will continue to do our job well and strive to make all work to a new level.
20 17 model essay on community work in the first half of the year
20 17 in the first half of the year, under the leadership of the town party committee and government, the community in Kannongji conscientiously implemented the spirit of the 18th Party Congress, took Scientific Outlook on Development as the guide, combined with the actual situation of the community, and carried out various community work in an orderly manner according to the work plan formulated at the beginning of the year. The work is summarized as follows:
I. Progress of work
(1) Solidly carry out the party's mass line education and practice activities. In accordance with the unified arrangements of the town party committee, our community has given full play to the leading role of a group of three committees in the community, focusing on party member cadres, and has carried out in-depth group education activities among party member cadres in the whole community. The first is to unify thinking and understanding. The community party branch promptly organized Comrade party member, especially community cadres, to seriously study the speeches and related documents of the leaders of the central, provincial, Zunyi and Renhuai municipal committees, unify their thinking and raise their awareness. The second is to establish and improve the organization. The community party branch set up a leading group for educational practice activities in time, with clear division of labor and strong promotion. The third is to make an activity plan and seriously carry out all aspects of work. According to the work arrangements of the Central Committee, the Provincial Party Committee, the Municipal Party Committee and the Maotai Town Party Committee, combined with the actual situation of the community, the implementation plan of educational practice activities was formulated, and all aspects of work were seriously carried out.
During the activity, we consulted the people, resolved a large number of workers' contradictions, and laid the foundation for the resumption of the riverside landscape project. On the morning of April 4th, the riverside landscape construction project started smoothly. The street lamps on Renlin Road and Huaizhuang Road have not been illuminated for more than three years due to aging lines and rusty poles. In the group education activities, after several efforts, the third Committee of the first group repaired the line and restored the lighting; It has solved the problems such as the second phase project of Guotai Liquor Industry, the land requisition of Wahaha Group's national Maotai-flavor liquor base, and hundreds of group work conflicts with the world liquor industry, creating a good development environment for the development of enterprises and winning the trust of the masses.
(2) Strengthen Party building and enhance the centripetal force of party member cadres. Give full play to party member's vanguard and exemplary role, carry out the activities of "knowing the party's situation, listening to public opinion and promoting harmony", narrow the distance between party member cadres and the masses, and enhance the feelings between the masses and party member cadres. Through the activities, party member's advanced nature will be reflected, and party member's vanguard and exemplary role will be better brought into play. Strictly do a good job in developing new party member. In order to ensure the quality of developing party member, the community plans to develop and train/kloc-0 activists to join the party in strict accordance with the principle of "individual absorption" stipulated by party constitution and the procedures and requirements for developing party member. There are 36 branches in party member, 1 in party member and 4 in party member.
(three) to implement the family planning policy and do a good job in family planning. Implementing "one-vote veto" in family planning work is the top priority of the community. First, conscientiously implement and improve the family planning PIS system to ensure that all information is true, timely and accurate. Follow up the follow-up work of "four types of information" and urge the property communities and construction sites of the units under their jurisdiction to report "four types of information". The second is to strengthen the management of floating population. Third, daily work has entered the normal state. Women of childbearing age in the community 1476, have obtained birth certificates 14, and the operation has been completed.
The gynecological examination rate of 56 cases reached 100%, and the social welfare fee was 7 1500 yuan. Carry out family planning publicity activities when handling the birth permit. 39 people moved in; There were 8 births and 5 deaths.
(4) Strengthen team building and promote community work. The first is the education and management of community workers. Every Monday is the regular meeting day of community work, summing up last week's work and arranging the key work this week. Second, the community should improve various work systems, strictly supervise and evaluate the system, strengthen the management of community staff, and let all staff consciously abide by various rules and regulations to ensure that there is no violation of laws and regulations. Third, community cadres help each other, and all tasks assigned by the town party Committee and government can be completed on time with good quality and quantity. Fourth, standardize the operation of community finance, and make community affairs and finance public every month. Fifth, complete the tasks assigned by the town party Committee and government on time, attend all kinds of meetings at higher levels on time, and submit all kinds of reports and materials in time as required.
(5) Strengthen the work of "Three Innovations and One Renovation" and improve the city appearance. In response to repeated reports from the people in the jurisdiction, there are domestic garbage randomly discarded by residents outside the wall of Sandu Primary School in the second group, along the road behind the community, next to four luxury wineries and under the wall of Hantai Wine Industry, which has seriously affected the appearance of the village. Summer is here. High temperature will cause bacteria to grow and mosquitoes to fly out, which will seriously interfere with the normal living habits of residents. Comrades in the community went deep into reality, visited many times on the spot, and adopted measures such as garbage incineration, on-site burial, and setting up warning signs, which effectively improved the living environment of the surrounding residents.
At the same time, do a good job in civil relief, comprehensive management and stability. 19 households have completed the minimum living allowance audit. All the spring famine relief food was distributed to all households. Community society is stable, people live and work in peace and contentment, and have a strong sense of security.
Second, the existing problems
Looking back on the work in the past six months, although our community has done a lot of work and made some achievements, we are also soberly aware that there are still some problems and shortcomings in our work due to various reasons. First, the environment for enterprise development is not relaxed enough, and there are still some contradictions in enterprise development. Second, with the development of social economy, the corresponding work level needs to be further improved, and the strength of community personnel needs to be further enriched and strengthened. Third, the community needs to carry out more cultural and sports activities in the mass square, enrich mass culture, enhance the sense of belonging to the community, and improve residents' sense of identity with the community. In this regard, we will attach great importance to it, redouble our efforts, take active and effective measures, seriously solve it with the correct leadership of the town Committee and the town government and the support of the broad masses of cadres and the masses, and promote the stable, healthy and sustainable growth of the community economy.
Third, the next step plan:
First, take the party building work as the overall plan, carry out the party's mass line education and practice activities, carry out social management innovation, and pay attention to shaping the party building brand. Strengthen the core leadership ability of the party branch, give play to the role of the Third Committee of the Community, and further grasp the leading group, lead the team, set an example and strengthen the quality. Strive for support from all sides, unite and lead a group of people in the community, and ensure the completion of various objectives and tasks assigned by the town party Committee and government.
The second is to tighten the "three strings." One is to tighten the string that is stable and overwhelming. It's not terrible to have contradictions. The terrible thing is that there is no way to resolve it. Regular investigation, timely report, active intervention, advanced management, active stability control, mobilize all forces to promote the resolution of contradictions and disputes. The second is to tighten the string of safe production. Strengthen the safety management of community enterprises and find, supervise and solve problems in time. The third is to tighten the string of family planning work and do a good job in family planning work.
The third is to expand the "four services". Mainly four services: subsistence allowance, employment, retirement and health. Further deepen employment services, do a good job in re-employment training for laid-off workers in the jurisdiction, build a re-employment platform for them through multiple channels, and continuously improve the quality level of software materials. Further optimize the subsistence allowance service, operate in the sunshine, be strict and meticulous, and put an end to "human protection". Further refine the service for the aged, and focus on the "five possessions" goal of providing the elderly with a sense of security, happiness, medical care, worthiness and learning. Further strengthen health services, implement the "three whatevers" of clean sanitation, bright corridors and smooth pipe network, and create a high-quality living environment for community residents.