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Customer service of official account of WeChat in Zhongshan Library
On the afternoon of March 14, Guangzhou Library issued a notice in official website, which will be opened moderately and orderly from March 15.

After the resumption of opening up, the total number of visitors in Guangzhou Library is controlled at 3,000 per day (1.500 in the morning and afternoon respectively), and the number of visitors in the library is controlled at less than 500, which is dynamically adjusted according to the epidemic prevention and control situation.

Opening hours:

It is closed every Wednesday from 9:00- 16:00, and will remain open on the first Wednesday after reopening (March 18).

Appointment method:

Readers need to enter the library reservation system one day in advance through the "Service" column of WeChat WeChat official account in Guangzhou Library or directly scan the code to make an appointment. If you have any questions during the booking process, please call the service number 020-83836666 for consultation.

Readers need to make an appointment to enter the library one day in advance.

According to the circular, readers need to enter the library reservation system one day in advance through the "service" column of WeChat WeChat official account in Guangzhou Library. When making an appointment, they must make a health commitment and upload personal travel information within 14 days as required. When entering the library, you must provide relevant health certificates such as Suikang Code. Readers who have lived in key epidemic areas at home and abroad and have not passed the 14-day quarantine period are denied entry.

Readers enter from the west gate, exit from the east gate on the first floor, and the entrance and exit of the first floor and parking lot are suspended.

According to the circular, 1 adults can only bring 1 minors under 14 into the library, and it is suggested that the infant certificate be borrowed and returned by the guardian. Readers can make an appointment at the west gate and enter the library only after their body temperature is normal. People who enter the library must always wear masks. People with body temperature above 37.3℃ or obvious respiratory symptoms will be quickly transferred to temporary medical observation points set up outside the museum, and then guided to designated hospitals nearby such as the Third Affiliated Hospital of Sun Yat-sen University, the Second People's Hospital of Guangdong Province or Guangzhou Women and Children Medical Center (for children only) for diagnosis and treatment.

On the first floor, the self-study area and the 24-hour intelligent library are temporarily closed.

In the notice, the museum said that in order to avoid crowds in the museum, the number of reading seats in the open area will be reduced. At present, the open area of Guangzhou Library is the first to ninth floors in the North Building and the second to sixth floors in the South Building. Relatively closed service spaces such as the first floor, self-study area and 24-hour intelligent library, as well as restaurants and parking lots, are temporarily closed.

Affected by the epidemic, Guangzhou Library will be exempted from overdue fees for borrowed documents within 30 days from the date of self-closing to the date of reopening (i.e. 65438+1October 24th to April13rd). In order to facilitate readers to return books and prevent readers from returning books in the library, the library has specially increased the number of book renewals, which can be renewed for 4 times, and periodicals, audio-visual materials and art books and periodicals can be renewed for 8 times. Readers are advised to borrow and return books at the wrong peak. Welcome to the door-to-door service. All kinds of readers' activities are suspended, and readers are advised to borrow and return documents instead of staying in the librarian's time.

Ventilation and disinfection should be done in the site.

The circular mentioned that after the resumption of opening up, epidemic prevention measures will be provided, including site ventilation, site disinfection, document disinfection and personal protection.

The service area is fully opened with windows, and the skylight on the atrium roof is opened to enhance the natural ventilation effect; Close the air return valve of the air conditioning system, operate in a new air mode, optimize the indoor air quality, and regularly clean and disinfect the fresh air filter screen of the air conditioner.

According to the professional guidelines, the public service areas, equipment and facilities shall be fully disinfected, and key areas and commonly used equipment and facilities shall be disinfected regularly.

Sterilize circulation documents with professional equipment; Equipped with a self-service sterilizer, readers are welcome to sterilize themselves when borrowing documents.

Toilets and tea rooms are equipped with cleaning products with antibacterial function, and public service areas are equipped with antibacterial hand sanitizer. Readers are welcome to use.

The museum said that it would adjust the external service rules in time according to the progress of epidemic prevention and control and the actual situation of opening to the outside world, and timely release the service adjustment information through official website, WeChat official account, Weibo and mobile phone client.

Booking platform user guide

1 Reservation entrance

Readers can enter the official WeChat account of Guangzhou Library and make an appointment through the service bar reservation function or directly scan the code.

2 reservation operation

1 Enter the booking interface.

2 Select the venue to book.

Select the venue to be booked; Enter the card reader ID number; Enter the mobile phone number and verify it; Check the health commitment according to your own situation. Click on the appointment to enter the next step.

3 make an appointment to enter the museum

1) Choose whether to bring children into the library.

2) Select the number of visits.

3) Upload a screenshot of the itinerary query result of the service provider corresponding to the personal mobile phone.

4) Personal recent travel itinerary acquisition method: use the mobile phone to query the QR code of the service provider travel itinerary, enter the mobile phone number (which should be the same as the reserved mobile phone number), obtain the recent travel itinerary, and save the screenshot of travel itinerary.

(Upload Description Interface)

(Screenshot of China Mobile, China Unicom and China Telecom)

5) After selecting, click "Submit Reservation Information". If successful, "Booking Successful" and the corresponding check-in QR code will be displayed. If your reader's ID card has been bound to Guangtu WeChat official account, you will also receive the prompt message of successful reservation on WeChat official account.

4 View and cancel appointments

You can check the reservation history from the "My" icon in the lower right corner of the reservation interface, find the QR code of the reservation, or cancel the reservation in the same interface.

3 Precautions for appointment

1

This service is only applicable to registered readers aged 14 and above.

2

The admission time for the next day can only be reserved one day in advance. There are two time slots for admission, and only one of them can be reserved in a day.

three

After the reservation is successful, please show the QR code or reader's card to the library during the reservation period, and then enter the library after signing in. Each QR code with successful reservation can only enter the museum once on the same day.

four

Take the children to book the platform in the library, and the number is "1". Readers who make a successful reservation can bring children under 1 name 14 into the library.

five

Using the QR code corresponding to the operator's recent itinerary to obtain its recent itinerary, it is necessary to submit a screenshot of the itinerary on the library reservation platform. The mobile phone number provided at the time of booking must be consistent with the mobile phone number of the itinerary inquiry. Inconsistent information will lead to login failure.

six

To make an appointment, you must fill in your mobile phone number, select the date and time, upload a screenshot of your personal itinerary information, and then submit an appointment application.

Tips:

According to the progress of epidemic prevention and control and the actual situation of opening to the outside world, our library will adjust its external service rules in time, and timely release service adjustment information through official website, WeChat official account, Weibo and mobile phone client. Welcome to use our online platform to enjoy the 24-hour digital service.

In addition, due to the epidemic situation, the library will be exempted from the overdue fee for borrowing documents from the date of closing to 30 days after reopening (i.e. 65438+1October 24th to April13rd). In order to facilitate readers to return books and prevent readers from returning books in the library, the library has specially increased the number of book renewals. Books can be renewed for 4 times, periodicals, audio-visual materials and art books can be renewed for 8 times. Readers can log in to official website, WeChat official account or mobile phone client to renew books themselves, and arrange the time to return books reasonably.

Sincerely thank the readers for their understanding, support and cooperation!

Chen Chuan, an education teacher in the information age.

Guangzhou comprehensive library

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