The main services provided are consultation, complaint, suggestion acceptance, telephone notification, return visit, telephone investigation, telephone loss reporting and inquiry. The service time is 8: 00-2 1: 00 every day.

The social security card (citizen card) held by Hangzhou people also has a function called citizen card account. Its application fields are divided into two categories, one is payment without password input in medical institutions, that is, "smart medical" settlement, and the other is password input consumption in the commercial field (children's cards do not have this application).

Public service function of citizen card:

1, on a business trip.

With a citizen card wallet, you can take the subway, bus and water bus at a discount of 9. 1, 20% off for road parking and 50% off for P+R parking, and rent public bicycles for free within 1 hour.

2. Campus fitness.

You can register "Campus Fitness" in the community under your jurisdiction or the Hangzhou Citizen Card APP, and choose schools in the community to register. After passing the exam, you can enter the registration school for fitness for free the next day.

3. Borrow books.

Cardholders can borrow books, periodicals and audio-visual books free of charge in public libraries at all levels in Hangzhou.

4. Park annual ticket.

After opening, you can swipe your card in and out of the designated park for free for unlimited times throughout the year. Each card is limited to two times a day in the same park, and tickets must be purchased if it exceeds the quantity.

5. Temple annual ticket.

After opening, you can swipe your card in and out of the designated temple for free for unlimited times throughout the year. Each card is limited to two times a day in the same temple, and tickets must be purchased separately if it exceeds the quantity.