A good word warms three winters, and a bad word hurts June.

Communication starts from the heart.

Don't be aggressive, reasonable and forgive others.

Respect is the premise of effective communication.

Honesty will win trust.

Avoid unnecessary arguments.

Commitments must be fulfilled and actions must be firm; One should match words with deeds.

Always say "thank you"

Chapter 2 Praise warns people-praise others' speaking skills

Praise is the lubricant of successful communication.

It is better to praise others behind their backs.

Praise others with trivial things.

Talk more about each other's pride.

Praise should have substance.

Smiling and praising will make communication easier.

Don't let praise turn into flattery.

Proper praise requires knowing yourself and yourself.

Chapter III Talking and laughing-Humorous speaking skills

Humor is the spice of life.

Wit is more powerful than sharp words.

Use puns to create humor.

Humorous language should be concise.

Self-mockery is a clever humor.

"Making" humor should be novel

Common humorous ways

Humor is a serious topic.

Don't go into the misunderstanding of humor

Chapter 4 Making Friends with Strangers in 5 Minutes-Skills of Talking with Strangers

First impressions are very important.

When talking to strangers, speak appropriately.

A way to win the favor of strangers

How to have a good conversation start?

Show personality charm in the first conversation

Open the way to talk to strangers.

Speak in moderation with strangers.

A perfect conversation should have a wonderful ending.

Improve each other through appropriate modesty.

Chapter 5: Talking with people-the skills of talking with different objects.

It depends on who you are talking to.

Greetings bring people closer together.

Clever ways of speaking vary from person to person.

Speaking skills in the family

Skills of talking to celebrities

Conversation skills between lovers

Learn to observe and change your speaking strategies.

Try to maintain the dignity of leaders.

Skills of talking with the rich.

Skills of talking with colleagues

Skills of talking to customers

Chapter VI Clever Handling-Skills of Getting Out of Difficulties with Punctual Words

Easily answer questions involving privacy.

Use borrowing skills.

When you are uncertain, you might as well turn a corner.

A clever expression of anger

Put in a good word to get rid of embarrassment

Sometimes it's better to say something stupid.

Deal with a man as he deals with you.

Avoid direct answers.

Be good at using logical language

Cleverly make up for your mistakes.

Change the subject skillfully

Chapter 7 Don't be embarrassed to say "no"-the skill of refusing others without hurting the gas.

Learn to refuse in life

Being good at refusing will win respect.

An excuse not to offend people.

Don't be vague when you should say "no"

Reject others with humorous words

In the face of unfair demands, we should have the courage to say "no"

Several ingenious ways to refuse others.

Find a "shield" to keep yourself out of it.

Prevent the other party from refuting because of refusal.

Rejection methods in the workplace

Reject each other with a reasonable excuse.

Refusing doesn't hurt feelings.

The taboo of saying "no"

Chapter 8 Different Words in Different Places-Skills of Distinguishing Scenes and Speaking Dialogues

Pay attention to the occasion where you speak.

Public speaking should be full of passion.

You should be able to talk when visiting patients.

Jokes should be divided into occasions.

There should be something to say in the office.

Speaking skills in party situations

Pay attention to the occasion when criticizing.

Eloquence skills in social situations

Speech skills at a banquet

Language taboos in special occasions

Chapter 9: Far-reaching Significance-Euphemistic and Implicit Hinting Skills

The ingenious function of implicit expression

Implicit speech is the deep expression of being a man.

Suitable for implicit speech

Speak tactfully and try to be clever and wonderful.

Use euphemistic language, but also have a gentle attitude.

Implicit speech is the key. This is the case.

It takes skill to criticize others.

Chapter 10 There are ingenious methods of workplace navigation-workplace speech skills.

Put forward clever suggestions for the leaders to accept.

The speech of combining rigidity with softness was appreciated by the leaders.

Speak at the right time to help the leaders smooth things over.

Six things you can't tell your colleagues.

Learn to smooth things over for colleagues.

When communicating with many colleagues, we should take care of everyone.

Talk with subordinates at zero distance to enhance affinity.

Affirm the achievements of subordinates in time.

When subordinates do something wrong, leaders should be brave enough to take responsibility.

Chapter 11: Help from Lotus-Talking Skills of Asking for Help

Persuade successful friends to help you.

By the way, let the other party unconsciously agree to your request.

Speak hard in the mouth of others

Enhance your persuasiveness and make others willing to help you.

Change the other person's mind with provocation.

Clever use of allusions contributes to success.

Borrow homesickness for help.

Speak sincerely, others are more willing to help you.

To put it bluntly, things are smooth sailing.

Help avoid ice talk skills.

Chapter 12 Beware of misunderstandings and taboos when speaking.

Avoid saying offensive words.

Dialogue is not a monologue, let alone a word.

Don't bring your troubles to others.

Praise should be in place and moderate.

Don't say everything, leave some room.

Never say "you are wrong"

If you talk too much, you will lose. You know when to shut up.

Don't be too "casual" in daily conversation.

Talking about everything is a taboo for making friends.

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