Basic knowledge of the first cashier
Module 1 Basic knowledge of commodities and retailing
Project 1 commodity knowledge
Item 2 Knowledge of Retail Business Enterprises
Module 2 Professional Ethics
The first basic requirement of professional ethics
Item 2 Professional Ethics of Cashiers
Module 3 Legal knowledge
Project 1 Knowledge about Consumer Law
Project 2 "Product Quality Law" related knowledge
Project III Related Knowledge of Labor Contract Law
Item 4 Knowledge of RMB management laws and regulations
Module 4 Cash Knowledge
Project 1 RMB knowledge
Item 2 Foreign currency knowledge
Item 3 Check knowledge
The fourth bank card knowledge
Section 2 Cashier's Work Skills
Module 5 Cash register and business information system
Project 1 Basic knowledge of cash register
Project II Business Information System
Module 6 cashier's cashier operation skills
Project 1 Cash register preparation before business
The second commercial cashier skill
Project 3 Skills after Business Settlement
Module 7 Cashier Service Skills
Project 1 cashier gfd
The second service words and deeds skills
The third cashier service behavior
Item 4 Customer Reception Skills
Article 5 Cashiers often use English.
Module 8 Basic skills of cashier
Item counting skills
Item 2 Application Skills of Electronic Calculator
Calculation skills of project three-ticket currency
Item 4 invoice issuing skills
Module 9 Cashier Handling Returns and Exchanges
Project 1 deals with customer returns.
Project two deals with customer exchange.
The third phase of cashier software training
Module 10 cashier software training
Brief introduction of cashier software system of Xingye Phase I
Project II General Process
Item 3 System Management
appendix
Appendix A Code of Conduct and Etiquette for Employees of Commercial Retail Enterprises in Beijing (for Trial Implementation)
Appendix B Measures for the Administration of People's Republic of China (PRC) Invoices
Appendix C Administrative Measures of China People's Bank for the Collection and Appraisal of Counterfeit Money
Appendix d Measures for the Administration of Bank Card Business
refer to