Taobao's process of applying for price protection: during the shopping festival, consumers find that the merchants have reduced their prices, click "Refund" or "Return" (click "Apply for after-sales service" after confirming the receipt)-select "Price Protection" through the wireless terminal: purchased orders-transaction order details page.

Price difference calculation: the system will simulate the discount that can be enjoyed by the current goods, and calculate the corresponding price difference amount in combination with assets (coupons, etc.). ) users can receive. The specific scope of protection can be seen as follows: click here to view;

Note: In Tmall's large-scale marketing activities, 75% discount on two officially organized products is within the price guarantee range to make up the difference.

Handling method: after the price protection service is initiated, the system will automatically handle it without the need for merchants to handle it themselves.

note:

1. Insured refund does not take up refund and after-sales opportunities. That is, if the consumer initiates other sales (such as only refund-freight refund), and the refund is completed after the sale, the price protection service can still be initiated if the conditions are met;

2. The timeout period after the consumer initiates the price protection application is 24 hours, and the merchant can agree or wait for the automatic timeout refund. During the timeout period, the merchant did not refuse, and there was no customer service intervention button.

3. Price protection does not support pc-side initiation.

In fact, this problem is our common problem of price protection.