First, personal etiquette

(1) instrument

Instrument refers to a person's appearance, which is the external expression of a person's mental outlook. A person's hygiene habits and clothes are closely related to the formation and maintenance of a dignified and generous appearance.

1. Hygiene: Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, wash their faces and feet after going to bed and getting up, brush their teeth in the morning and evening and after meals, wash their hair and bathe frequently, pay attention to neatness and change clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance, don't speak too loudly, and don't splash on the population.

2. Clothing: Clothing reflects a person's cultural quality and aesthetic taste. Specifically, it is necessary to be natural, decent, harmonious and generous, and to abide by some established norms or principles. Clothing should not only adapt to its own specific conditions, but also always pay attention to the dress requirements of objective environment and occasions, that is, dress should give priority to time, place and purpose, and strive to keep in harmony with time, place and purpose in all aspects of dress.

(2) Speech

As an art, speech is also an important part of personal etiquette.

1, courtesy: be sincere and kind; The sound size should be appropriate, and the tone should be peaceful and calm; Respect others.

2. Terminology: honorifics, words expressing respect and courtesy. Such as "please", "thank you" and "sorry" in daily use, and the word "you" in the second person's address. The first meeting was "long heard"; Long time no see; Please criticize it as "teaching"; Trouble others call it "disturbing"; Seeking convenience is "borrowing light"; The client acts as "please" and so on. Efforts should be made to form the habit of using honorifics. At present, the polite expressions advocated in China are ten words: "hello", "please", "thank you", "sorry" and "goodbye". These ten words embody the basic language form of speaking civilization.

(3) Manners and manners

1, Conversation posture: Conversation posture often reflects a person's character, cultivation and civilized quality. Therefore, when talking, first of all, the two sides should look at each other and listen to each other, instead of looking around, reading books and newspapers, looking tired and yawning. Otherwise, it will give people the impression of being absent-minded and arrogant.

2, standing posture: standing posture is the most basic posture of people, is a static beauty. When standing, the body should be perpendicular to the ground, the center of gravity should be placed on the palms of the two front feet, and the shoulders should be relaxed. Arms naturally droop or cross in front of the body, eyes straight and smiling. Don't bend your neck, waist and legs when standing. In some formal occasions, it is not advisable to put your hands in your trouser pockets or cross your chest, let alone make some small moves unconsciously. This will not only appear stiff, give people a feeling of lack of self-confidence, but also lose the dignity of etiquette.

3, sitting posture: sitting is also a static shape. A dignified and elegant sitting posture will give people an elegant, steady and natural aesthetic feeling. The correct sitting posture should be: straight back and relaxed shoulders. Women should put their knees together; Male knees can be separated, but not too big, generally not more than shoulder width. Put your hands naturally on your knees or on the armrests of your chair. On formal occasions, you should be gentle when you sit down, dignified and steady when you get up, and you can't rattle tables and chairs and create an embarrassing atmosphere. No matter what sitting posture, the upper body should be kept straight, as the ancients said, "sitting like a clock." If you insist on this, no matter how you change your posture, it will be beautiful and natural.

4. Posture: Walking is the main action in people's life, and walking posture is a dynamic beauty. "Walking like the wind" means using popular water to describe a brisk and natural gait. The correct walking posture is: light and steady, chest raised, shoulders relaxed, eyes looking straight, smiling, swinging arms naturally.

Second, meet etiquette

1, shake hands: shaking hands is an important way to communicate ideas, exchange feelings and enhance friendship. When shaking hands with others, look at them with a smile, don't be absent-minded, look around, and don't shake hands with others with a hat and gloves. In general, the handshake time should not exceed 3 seconds. You must stand up and shake hands to show respect and courtesy to others.

2. Bowing ceremony: Bowing, which means bending down to salute, is a polite way to admire others. When bowing, you must stand at attention, take off your hat, look around, or say something unrelated to the salute while bowing. Look at each other before bowing to show sincerity of respect.

3. Greeting: Greeting is a silent greeting etiquette, which is often used to greet people you know. In social situations, people often wave. Bow and take off your hat as a sign of goodwill.

Third, * * * etiquette.

(1) Etiquette in Specific Public Places

1. Theater: The audience should be seated as soon as possible. If their seats are in the middle, they should politely signal to the people sitting to let them pass. Think positively when you give up your seat, and don't let your hips face others. This is very impolite. You should pay attention to dress neatly, even if it is hot, it is unsightly to wear bare arms. Don't shout, laugh and make noise in the theater, and don't treat the theater as a snack bar. After the performance, the audience should leave in an orderly way and don't push.

2. Libraries and reading rooms: Libraries and reading rooms are public learning places.

Pay attention to neatness and obey the rules. You can't come in wearing a sweatshirt and dragging shoes. Don't leave a place for others. When consulting the catalog card, don't turn it over or tear it off, and don't scribble on it with a pen. Keep quiet and clean. It's impolite to walk lightly, don't talk loudly, and don't eat food with sound or shells. Books, chairs and stools in libraries and reading rooms belong to public property, so we should take good care of them, and don't arbitrarily depict or destroy them.

(2) When taking the bus, you should queue up in turn when the bus arrives at the station, and take good care of women, children, the elderly and the sick and disabled. Don't grab a seat after getting on the bus, and don't put anything on the seat to occupy it for others. Passengers who are old, weak, sick, pregnant or holding a baby should take the initiative to give up their seats.

(3) Travel etiquette

1. Sightseeing: All tourists should take good care of the public property in the tourist area. Public buildings, facilities, cultural relics and historic sites, even flowers and trees, cannot be destroyed at will; Don't scribble, scribble or carve on columns, walls, monuments and other buildings; No spitting, urinating, no environmental pollution; Don't throw peels, scraps of paper and sundries.

2. Hotel Accommodation: Passengers staying in any hotel are not allowed to make noise or hold parties in the room, so as not to affect other guests. Be polite to the waiters and thank them for their service.

3. Dining in a restaurant: respect the work of the waiter, be modest and polite to the waiter, wait patiently when the waiter is too busy, don't knock on the table and bowl, and don't shout. For the waiter's mistakes in work, we should put forward them in good faith, not cynicism.

Fourth, school etiquette.

As a special place for teaching and educating people, etiquette education is an important part of moral education and aesthetic education.

(A) student etiquette

Students are the main body of school work, so the common sense of etiquette that students should have is an important part of school etiquette education. Students should observe certain etiquette in class, in activities and in the process of getting along with teachers and classmates.

1, classroom etiquette: observing classroom discipline is the most basic courtesy of students.

(1) Class: When the bell rings, students should sit in the classroom and wait for the teacher to attend class. When the teacher announces the class, the whole class should stand up quickly, say hello to the teacher, and then sit down after the teacher replies. Students should arrive at school on time. If they have to enter the classroom after class due to special circumstances, they should get the teacher's permission before entering the classroom.

(2) Listening: Listen to the teacher carefully in class, concentrate on independent thinking, and take notes on important contents. When the teacher asks questions, you should raise your hand first, and then when the teacher calls your name, you can stand up and answer. When you speak, you should stand at attention, have a natural and graceful attitude, have a clear and loud voice, and use Mandarin.

(3) Class dismissed: The bell rings. If the teacher has not announced the class dismissed, students should listen to the class with peace of mind, don't be busy sorting out books, and don't be busy making the table ping-pong. This is disrespectful to the teacher. After class, all students still need to stand up and say "goodbye" to the teacher. Students can't leave until the teacher leaves the classroom.

2, clothing instrument: wearing refers to wearing underwear, shoes and socks. Its basic requirements are:

Suitable; Timely; Neat; Generous; Pay attention to the occasion.

3. Respect teachers' etiquette: Students should take the initiative to salute and say hello to teachers when they go in and out or go up and down stairs to meet them on campus. When students enter the teacher's office or dormitory, they should knock at the door first and get the teacher's permission before entering. In the place where the teacher works and lives, you can't just go through the teacher's things. Students should not point and comment on teachers' appearance and clothes, but should respect teachers' habits and personality.

4. Etiquette between classmates: The deep friendship between classmates is the power of unity and friendship in life. Paying attention to the politeness between classmates is the basic requirement for you to have a good relationship with your classmates. Students can call each other by their first names, but they can't use impolite names such as "hello" and "hey". When you want something from your classmates, you should use polite expressions such as "please", "thank you" and "please". When borrowing school and daily necessities, you should ask for permission before using them, and return them in time after use. Thank you. We should not ridicule, sneer or discriminate against students' misfortunes, occasional failures and temporary backwardness in learning, but should give enthusiastic help. You can't judge your classmates' appearance, posture and clothes, let alone give them insulting nicknames. Never laugh at your classmates' physical defects. On these issues concerning self-esteem, we must be cautious and respectful. Don't talk about the taboo topics of classmates, and don't talk about classmates casually.

5. Assembly etiquette: Assemblies are often held in schools. Generally held in the playground or auditorium, due to the large number of participants and formal occasions, special attention should be paid to the etiquette in the assembly. Flag-raising ceremony: the national flag is a symbol of a country, and raising and lowering the national flag is a way to educate young people in patriotism. Whether in primary or secondary schools or universities, the flag-raising ceremony should be held regularly. When raising the national flag, all students should line up neatly, face the national flag and be in awe. When raising the national flag and playing the national anthem, stand at attention and take off your hat; Pay attention to the ceremony until the flag is raised. Flag-raising is a serious and solemn activity, so we must keep quiet and avoid free activities, laughing or looking around. Look solemn. When the five-star red flag Ran Ran rises, all the people present should look up.

6. Etiquette in public places on campus: We should consciously keep the campus clean and tidy, and do not throw scraps of paper, peels, spitting or littering in classrooms, corridors and playgrounds. Don't scribble, scribble, scratch or carve on blackboards, walls, tables and chairs. Take good care of school property, flowers and trees, and save water and electricity. Consciously store your bike in the designated carport or place, don't leave it lying around, and don't get stuck in traffic on campus. When eating in the canteen, you should queue up for courtesy, don't crowd, cherish the food and don't throw away the leftovers.

Fourth, daily communication etiquette.

1. Invitation etiquette before visiting: Whether visiting for business or personal reasons, you should call the interviewee in advance. There are four main points in the contract:

(1) Self-reported (name, company, position).

(2) Ask the interviewee whether he is at work (at home), whether he has time and when.

(3) Put forward the contents of the visit (business interview or courtesy visit) to prepare the other party.

(4) With the consent of the other party, agree on the specific visiting time and place. Pay attention to avoid eating and rest, especially taking a nap. Finally, thank each other.

2. Manners and manners during the visit:

(1) Be punctual and keep appointments.

(2) Pay attention to the art of knocking at the door. Knock on the door with your index finger, with moderate intensity, and knock three times at intervals in an orderly manner, waiting for an answer. If no one answers, you can try harder and knock three times. If you have an answer, you can stand sideways on the right door frame, and then walk half a step forward when the door is open, opposite to the owner.

(3) The host can't sit down casually until he gives up his seat. If the host is an elder or superior, you can't sit first without sitting. After the host gives up his seat, he should say "thank you" and then sit down in a polite manner. The host handed Yancha his hands and thanked him. If the host has no habit of smoking, he should restrain his addiction and try not to smoke as much as possible to show respect for the host's habit. When the host offers fruit, he should wait for the old man or other guests to start work before taking it himself. Even in your closest friend's house, don't be too casual.

(4) When talking with the host, the language should be polite.

(5) The conversation time should not be too long. When you get up and leave, you should apologize for "disturbing" the host. After going out, I turned and offered my hand to shake hands with my host and said, "Please stay." . After the host stayed, he walked a few steps and waved back: "Goodbye".