1. Total knowledge management assessment
This paper evaluates the knowledge management of enterprises from three aspects: external structure (mainly customer suppliers) and internal structure (including organizational structure, information system, employee turnover rate, etc.). ) and personnel competitiveness (including education, experience, ability to create assets, etc. ), and the mathematical model of comprehensive evaluation of knowledge management is established, and the implementation of knowledge management in four enterprises in a special economic zone is evaluated. In addition, enterprise knowledge management is also evaluated from three angles: external structure, internal structure and personnel competitiveness, but the author of this paper sets three indicators: update/growth, efficiency and stability under each secondary indicator, and then subdivides them into sub-indicators.
The basic elements of enterprise knowledge management are divided into five aspects: human capital management, organizational structure management, information technology management, enterprise culture construction and cooperation network management, and each aspect is divided into 15 three-level indicators and 44 four-level indicators. It can be said that the established index system is more reasonable, scientific and comprehensive.
In addition to the research on the evaluation of enterprise knowledge management, there are also researchers who evaluate the knowledge management of libraries and hospitals. If a library knowledge management evaluation system with a three-tier index system is established, the indicators are resource structure (resource input, cost accounting, resource standardization, integration ability, processing ability, reorganization ability, availability, availability and sustainable development ability, etc. ), organizational structure (formulation of knowledge management strategy, investment in internal structure of library, investment in internal information processing system, proportion of support personnel, etc. ) and library culture (library's external network, communication and coordination ability with readers, personality). ), knowledge management system (data management ability, data update ability, communication and cooperation ability, intelligent agent ability, maintainability, security, etc. ), librarian competitiveness index (length of service of knowledge librarians, proportion of knowledge librarians, etc. The index system of hospital knowledge management is established from three aspects: external structure index, internal structure index and personnel competitiveness index. There are sub-criteria layers under the main criteria layer, which are l7 indicators such as service environment, personnel style, waiting time, service attitude and leadership consciousness.
2. Assessment of issues related to knowledge management
(1) Evaluation of knowledge capital
Knowledge capital refers to knowledge that can be transformed into market value, and it is all knowledge and skills that can bring profits to enterprises. Its essence is the sum of all the capital of knowledge-based enterprises.
Kaplan and Norton put forward a balanced scorecard model to evaluate the intellectual capital of enterprises from four main aspects: finance, customers, internal operation, learning and growth, which marked the beginning of theoretical research on intellectual capital evaluation in the United States.
The influential evaluation model of knowledge capital is the Scandia navigator model designed by Lev Edwinson of Scandia Company. This model uses 1 1 1 index to analyze and evaluate knowledge capital from five aspects: customers, financial processes, human factors, renewal and development.
Stuart put forward the knowledge capital evaluation system of human capital, structural capital and customer capital. Swiby put forward the intangible assets monitoring model, which is a report of many financial and non-financial measurement results. He believes that the market value of a company consists of three intangible assets: visible rights and interests, external structure, internal structure and personal ability.
Anne Brooking put forward an audit measurement model of intellectual capital, which evaluates the intellectual capital of enterprises from four aspects: market capital, intellectual property capital, infrastructure capital and talent capital. Na Wei Ellie put forward a method of evaluating intellectual assets, which includes enterprise objectives, employees' knowledge work, research and development, customers, intellectual property rights, corporate image, management procedures and corporate culture, and listed 20 questions for experts to choose "Yes" and "No" according to the actual situation of the evaluated company. The more you answer "No", the more the evaluated company needs to concentrate on strengthening the management of intellectual capital.
This paper analyzes the contribution of various capitals to enterprises from four aspects: human capital, management capital, market capital and innovation capital, and divides the index system into four levels. * * * There are 4 secondary indicators, 20 tertiary indicators and 54 tertiary indicators. This paper studies the measurement of knowledge capital from 83 sub-indicators in five aspects: human capital, market capital, technology capital, management capital and customer capital. The evaluation system of knowledge capital is established, which consists of five evaluation subsystems: human capital, structural capital, technical capital, market capital and relational capital, and each subsystem has several sub-indicators.
This paper puts forward benchmarking method, which is a new method to evaluate enterprise knowledge capital. Its basic idea is to select partner enterprises when evaluating enterprise knowledge capital, and take the knowledge capital of partner enterprises as a reference standard to evaluate the level of enterprise knowledge capital by comparing the indicators of the two enterprises.
In addition, the evaluation of intellectual capital includes market and book value method, Tobin Q value method, intellectual capital deduction algorithm, intellectual capital appreciation coefficient method and so on.
(2) Evaluation of knowledge management system
Huang Lijun has built a four-tier evaluation index system of knowledge management system. The second layer has three indicators: system function, system maintenance and system operation; the third layer has nine indicators: project management, communication and cooperation, intelligent agent, maintainability, security, maintenance simplicity, practicality, technical simplicity and document library; and the fourth layer has twenty-two indicators: project supervision, object tracking and member data link.
Under the guidance of five principles: scientificity and advancement, systematicness, measurability, combination of qualitative analysis and quantitative analysis, and hierarchy, a three-layer index system is established, including target layer, criterion layer and scheme layer, in which the criterion layer has five indicators of system function, system value, system performance, system benefit and system operation, and the scheme layer has 19 indicators.
An evaluation method of knowledge management system based on linguistic symbolic operation is proposed. The author thinks that knowledge management system should be positioned as a social technical system, not a simple technical system, and should consider five aspects: system performance, system function, system environment, humanization and system cost, which are divided into 37 three-level indicators.
The article Quantitative Evaluation System of the Effectiveness of Enterprise Knowledge Management System designs a knowledge management objective evaluation system, which is divided into three levels: the first level is general knowledge management objectives; The second level is the short-term target knowledge enjoyment level, the medium-term target competitive advantage and the long-term target value creation; The third layer consists of nine restrictive factors, including the basic situation of enterprise knowledge management system, employees' understanding of enterprise knowledge management system and the role analysis of specific communication methods.