Specific transfer method:

1, logistics, insured price and maintenance progress self-inquiry: select the key to navigate and then select the key 1, 0:00-24:00.

2. Mobile phone: Select key navigation and then select key 2, from 0: 00 to 24: 00.

3. Household appliances: After selecting the key to navigate, select the No.3 key from 0: 00 to 24: 00.

4. Clothing, home, luggage, and auto supplies: After selecting the key to navigate, select the No.4 key from 0: 00 to 24: 00.

5. Computer office and digital accessories: After selecting key navigation, select key 5, from 0: 00 to 24: 00.

6. Mothers and babies, personal care cosmetics, food and beverages, toys, musical instruments and books: after selecting the key to navigate, select the No.6 key from 0: 00 to 24: 00.

7. Invoice consultation, account login, mobile phone unbinding and balance withdrawal: after navigation, select key 7, 0:00-24:00.

8. Financial issues such as IOUs, small treasuries, real-name financial authentication, crowdfunding, wealth management and insurance. Select button 8 after navigation, or directly dial 95 1 18, 9:00-22:00.

9. Member-only hotline: 400-656-22 1 1, 0:00-24:00.

JD.COM self-operated goods return rules

JD.COM promises to meet the following conditions: the goods can be returned within 7 days after receipt, and can be exchanged within 15 days (self-employed hourly goods do not support exchange), and can submit an online maintenance application for exchange. The specific return criteria are as follows:

(1) Functional failure or product quality problem specified by national laws: it is a product quality problem that is tested and confirmed by the manufacturer's designated or special after-sales service center, and the test report or confirmation is issued by JD.COM after-sales. Support to return goods within 7 days (inclusive) and exchange goods within 15 days (inclusive), free of return freight when returning goods; If there are no local testing conditions, please contact JD.COM for after-sales treatment.

(2) The description of logistics loss, missing parts or arrival is inconsistent with the website: logistics loss refers to the damage, leakage, breakage and performance failure caused during transportation, which is reported and verified within 24 hours after receiving the goods. Missing parts refers to the lack of original accessories. Return within 7 days (inclusive) is supported, and exchange within 15 days (inclusive) is not supported. Return freight is charged when returning.

(3) Other reasons: In addition to the above two reasons, such as the return of goods caused by personal reasons, the premise is that the goods are in good condition and the accessories are complete. Support return within 7 days (including) (except for goods sold in Treasure Island and goods marked as not supporting unreasonable return). Exchange of goods within 15 days (inclusive) is not supported, and the return freight is free when returning goods (Beijing enjoys a value of ≥ 6,000, free door-to-door pick-up service three times a month, and PLUS members have unlimited freight).

Refer to the above content: JD.COM help Center-JD.COM customer service hotline.