Chapter I Overview of Reference and Consultation Work

The first part involves the concept of consultation.

First, the meaning of reference consultation

Second, the characteristics of reference services

Section 2 Reference and Consulting Work System

I. Reference and consultation system

Second, the construction principle of reference system

Thirdly, the evaluation of reference system.

Section III Development of Reference Service

First, the budding stage (from the second half of19th century to the 1920s)

Second, the traditional reference stage (1920s-80s).

Third, the stage of network reference service (after 1980s).

Fourthly, the development of reference service in China.

The fourth part is the significance of consultation.

First, help readers find information.

Second, it is conducive to the comprehensive utilization of literature resources.

Third, carry out literature retrieval education.

Fourth, serve scientific research.

Verb (abbreviation of verb) serves the construction of market economy.

Chapter II Types and Needs of Library Consulting Users

Section 1 Types and Psychology of Library Reference Users

I. Types of library reference users

Second, the psychology of library consulting users

Section 2 Analysis of Information Needs of Library Consulting Users

First, human social information needs

Second, the classification of consulting users and information needs

Third, consult the * * * concentric principles and laws of users' information needs.

Section III How to Stimulate the Information Needs of Consulting Users under the Network Environment

First, the lack of information retrieval in the network environment

Second, the solution

Chapter III Forms of Reference Service

Section 1 Traditional consultation forms

First of all, the information desk consults

Second, telephone consultation

Third, letter consultation

Section 2 Forms of Network Consultation

I. Information Push Service Form

Second, the form of virtual reference service

Chapter IV Contents and Working Procedures of Reference Service

Section 1 Reader Consultation Service

First, the scope of reader consultation services

Second, the types of reference services

Section 2 User Education Services

First, the content of user education.

Second, the form of user education.

Section 3 Organization of Network Information Resources

First, the choice of information.

Second, the organization form of network information

Section 4 Special Information Research Services

First, the topic setting service

The second is the self-built thematic database.

Third, newspaper clipping service.

Fourth, information research.

Section 5 Reference Consulting Work Procedures

First, receive counseling

Second, topic analysis

Thirdly, literature retrieval.

Fourth, answer the consultation

Verb (short for verb) creates a consulting file.

Chapter V Quality of Consultants

The first part is the basic quality of consultants.

First, good professional ethics.

Second, good communication skills.

Third, higher foreign language and computer skills.

The second part is the professional quality of consultants.

A solid professional foundation

Second, extensive knowledge structure.

Third, strong scientific research ability.

Section 3 Quality Requirements of American Consultants

First, the professional qualifications of American consultants.

Second, the behavior of American reference consultants.

Section 4 Training of Consultants

First, the training form

Second, the training content

Chapter VI Construction of Reference Information Sources

Section 1 Significance of the Construction of Reference Information Sources

First, expand the service content.

The second is to deepen consulting services.

Third, strengthen the educational function.

Section 2 Types and Characteristics of Reference Information Sources

I. Types of reference information sources

Second, the characteristics of reference information sources

Section III Principles and Strategies for the Construction of Reference Information Sources

First, the principle of reference information source construction

Second, the strategy of reference information source construction

Third, the problems existing in the construction of reference information sources

Section 4 Traditional Reference Information Sources

First, search information sources

Second, knowledge-based sources of information

Third, the data chart information source

Fourth, establish a personalized reference book system.

V. Use of reference books.

Section 5 Electronic Reference Information Sources

I. Concept of electronic reference source

Second, the characteristics of electronic reference sources

Three. Types of electronic reference sources

Fourth, the database

Five, the network search engine

Six, electronic reference books

Chapter VII Common Electronic Reference Information Sources at Home and Abroad

Section 1 General Database at Home and Abroad

First, domestic commonly used databases

Second, foreign commonly used databases

Section 2 Common Search Engines at Home and Abroad

First, the Chinese network search engine

Second, the English network search engine

Section 3 Electronic Edition or Online Reference Books

Chapter VIII Organization of Reference and Consultation Work

Section 1 Establishment and Management of Reference Consulting Organizations

First, the setting of reference consulting institutions

Second, the principles of the construction of reference consulting institutions

Third, refer to the management mode of consulting institutions.

Section 2 Setup of Consultants

I. Part-time consultant

Second, specialized reference consultants.

Third, the project reference consultant

Fourth, establish a reference network.

Section 3 Selection of Reference Content

Chapter IX Management of Reference Service

Section 1 Reference Consulting Platform

I. Reference consultation places

Second, refer to the equipment, materials and technical support of the consulting department.

Section 2 Configuration and Layout of Reference Information Sources

First, the principles that should be followed in the arrangement of references

Second, the reasonable layout of references

Section III Daily Work Management of Reference Consulting

First of all, consult the records and statistics of consulting work.

Second, create reference files.

Third, the evaluation of reference consulting services.

Chapter 10 Library Reference Service under the Network Environment

Section 1 The Influence of Network Environment on Library Reference Service

I. Introduction to the network environment

Second, the influence and characteristics of network environment on library reference service

Section 2 Reference Service under the Network Environment

I. Concept of network (digital) reference service

Two, the characteristics and types of network (digital) reference service

Third, the working mechanism of reference service under the network environment

Section 3 Introduction of Typical Network (Digital) Reference Service

First, several cases analysis of foreign digital reference service

Two, several domestic digital reference service case analysis

The fourth quarter network reference service quality evaluation

First, the significance of network reference service quality evaluation

Second, the factors affecting the quality of network reference service

Third, the network reference service quality evaluation system

Section 5 Problems in Network (Digital) Reference Service

Section VI Development Trend of Reference Service under Network Environment

The seventh part is the research of network reference service in China.

First of all, several theoretical problems.

Second, information (especially electronic information) property rights.

Thirdly, the operating mechanism and financial support of digital reference service.

Fourthly, the privacy protection of network consultants.

Verb (abbreviation of verb) evaluation of network reference service

Network consultation and cooperation of intransitive verbs

Seven, the socialization and industrialization of network reference service.

Eight, the institutionalization of digital reference librarians

Nine, the establishment of digital reference standards and specifications

Appendix 1 Subject Resource Library Directory

Appendix 2 Specification for Sci-tech Novelty Retrieval

refer to