1. How to open the key application of citizen card at present? (1) government application: citizens who have participated in the basic medical insurance in Hangzhou will provide medical insurance free of charge when they apply for a card. (2) Convenience application: the convenience application of citizen card follows the principle of voluntary opening and voluntary payment by citizens, and the opening fees and rules follow the relevant regulations of various application departments. The specific methods and fees are as follows: l Citizen card payment application Citizen card payment application consists of two major functions: one is "citizen card account" and the other is "citizen card (city pass) wallet (equivalent to bus T card)". Citizen card account-citizens who have received citizen cards or social security cards can apply for opening an account in the central hall or business hall of the citizen card, and the agent must provide the original and photocopy of the valid identity documents of both parties, and the opening is free. The specific opening method is subject to the relevant business regulations of Hangzhou Citizen Card Service Center; B. "Citizen Card (City Pass) Wallet-Citizens can open it in the central hall, business hall or bus IC card sales office with their cards. 25 yuan IC card maintenance fee must be paid when it is opened, and it must be recharged to 50 yuan. Citizen card (city pass) wallet is equivalent to bus T card, which is anonymous and does not report the loss. After the card is lost, the amount in the card will not be replenished. The specific opening method is subject to the relevant business regulations of Hangzhou bus ic card sales office. L Members of Citizen Card Business Alliance can become members of Citizen Card Business Alliance by applying for Citizen Card from the lobby/business hall/service point of Citizen Card Center and filling out the application form for Citizen Card Business Alliance members. At present, the application for free opening is subject to the relevant business regulations of Hangzhou Citizen Card Service Center. L urban convenience application A. Park annual card function-citizens can open the card at the park ic card sales office (No.61Nanshan Road), and the specific opening method is subject to the relevant business regulations of Hangzhou Park IC card sales office; B Library function-citizens can open the library in Hangzhou (No.Fuchun Road 188, located in Qianjiang New Town Citizen Center) with their cards. The specific opening mode is subject to the relevant business regulations of Hangzhou Library. 2. What is the recharge limit of citizen card (city pass) wallet and citizen card account? After the function of citizen card (city pass) wallet is opened, you can use this card to recharge in the central hall, business hall and any bus manual recharge point. Citizen card (CityPass) wallet can be recharged in 50 yuan, with a limit of 2,000 yuan, which can only be recharged once a day. Citizen card (WorldCom) wallet is anonymous and does not report the loss. After the card is lost, the amount in the card will not be replenished. People are advised not to save a lot of money. After the citizen card account function is opened, you can use this card to recharge in the central hall and business hall of the citizen card. Minimum recharge of citizen card account 100 yuan, multiple of 50, limit 100 million. There is no interest on the account balance, no cash withdrawal, no refund and no transfer. 3. What if the citizen card wallet or citizen card account cannot be used? The cardholder needs to find the consumer's merchant to handle it on the spot. If the merchant can't handle it, you can call 96225 on the spot. 4. What should I do if I use my citizen card wallet or citizen card account? Cardholders can go to merchants for consumption. 5. What should I do if I find that the medical insurance function of the citizen card (social security card) cannot be used normally?

See the following table for specific treatment methods: judge the cause of the problem phenomenon. How to handle it: The hospital and pharmacy inform that "PIN code is locked, password is locked, or the system prompts -42 error" that the password is entered incorrectly or forgotten, and take the card to the central lobby, business hall or service point of the citizen card to handle the password reset business. Hospitals and pharmacies informed that "the citizen card (social security card) is not in the overall planning area of Hangzhou", and the citizens participated in the basic medical insurance in Hangzhou, but did not open the medical insurance function. He took the card to the central hall, business hall or service point of the citizen card to handle the medical insurance function. Hospitals and pharmacies told the "loss reporting" card to report the loss, and took it to the central hall, business hall or service point of the citizen card to understand that the loss reporting business was "unable to settle" when paying. The hospital did not use the citizen card (social security card) to register for the card, and then settled the payment. Tips for pharmacies: Because the medical insurance information is inconsistent with the card information, it cannot be used. Maybe someone with obscure words came to see a doctor with a certificate. Hospitals and pharmacies informed them of card quality problems such as "card reading failure, power failure, command parameter error, reset information error, card not inserted" and so on. Take the card to the central hall of the citizen card to check the card. If it is found that the citizen card (social security card) cannot be used in an emergency, it shall be reimbursed to the emergency department according to the relevant policies of medical insurance. Details consultation: 12333 hospitals and pharmacies tell you that you have not found an insured person, or that you cannot enjoy medical insurance benefits. Recommendation: 12333 6. What should I do if I find that the card application cannot be used normally? You can ask for help through the application provider. The contact information is as follows: the applicant applies for telephone medical insurance, Hangzhou Social Insurance Management Service Bureau 12333 Citizen Card Account, Hangzhou Citizen Card Co., Ltd. 96225 Citizen Card (CityLink) Wallet, Hangzhou CityLink Co., Ltd. 87037620 Park Annual Card, Hangzhou Park IC Card Sales Office 87065409 Library Literature Borrowing, Hangzhou Library 8602 1000 Other cards cannot be used on special card readers. 7. What is a member of Citizen Card Business Alliance? Members of the Citizen Card Business Alliance are citizens' card companies providing services to enrich the functions of citizen cards and provide welfare for citizens. Citizens who apply for membership of the Citizen Card Business Alliance can get discounts or consumption points when they spend money at citizen card merchants and participate in membership activities organized by citizen card merchants and Hangzhou Citizen Card Company. 8. Does it cost to join the Citizen Card Business Alliance? Do I have to pay the membership fee every year? At present, members of the Citizen Card Business Alliance are free, and there is no membership fee for the time being. As the service content increases, fees will be charged as appropriate. At that time, the citizen card company will inform the members of the charging standard in the form of citizen card service guide, online announcement, announcement in the central hall and various business halls and service points, SMS and email. , members decide to renew or cancel the contract independently. 9. What certificates do I need to show to use the citizen card membership function? Can a citizen card with membership function be lent to others? When using the membership function, members can use the citizen card on the special card reader to confirm their membership status without showing other certificates. Depending on the activities of the merchant, if the merchant requires members to use it themselves, they cannot lend it to others; If the merchant allows someone who is not his own to use the card, he will lend it voluntarily. 10. What are the levels of members of the citizen card business alliance? At present, only ordinary card members are available. 1 1. What kind of discount can members of Citizen Card Merchants Alliance enjoy in which merchants? At present, members of the Citizen Card Merchants Alliance will enjoy different degrees of shopping concessions in citizen card merchants. For specific offers, please refer to the announcement of citizen card merchants alliance and the on-site announcement of merchants.