20 19 summary of the work of the property management company in the first half of the year (I) With the guiding spirit of the group and the joint efforts of all employees, the company successfully completed the planned work in the first half of the year. The work in the first half of 20 19 is summarized as follows:
First, continue to strengthen standardized management.
In the first half of the year, the branch continued to implement the spirit of the Group's standardization instructions and continued to carry out standardization work in an all-round way. First of all, the general manager of the company adjusted the thinking of standardization work, and incorporated the implementation of standardization into one of the main work contents, requiring all functional offices and management offices to recognize and attach importance to the importance of standardization work, starting with details, and truly implementing standardization work at every work point. The second is to organize special training, on-site learning,
Various ways, such as mutual communication, have set off the momentum of comparison, learning, catching up and helping within the company. Each functional office and management office made serious rectification, actively innovated, and fully implemented the work of standardization construction. 2065438+the first half of 2009 is an important year for the company to carry out standardization construction and makeover, and it is also an important turning point in by going up one flight of stairs. We actively cooperate and do a good job in standardized management in accordance with the spirit of the Group's instructions. The general manager's office guides and standardizes the management office documents and documents in strict accordance with the Document Management Regulations, and organizes the management office clerks to study the Document Management Regulations seriously. The Quality Management Department organizes specialized personnel to each management office for review and guidance, and evaluates the standardization, implementation and implementation. As the lead unit of standardized management, the Provincial Radio and Television Management Office took pains to receive on-site visits and studies in stages, and other management offices also actively participated in the audit of the next quarter of the Group. Each functional office and management office will carry out their duties and carry out the standardization construction to the end. With everyone's joint efforts, the company rose rapidly in the first quarter management audit of Group 201/kloc-0, and won the first place in the group company, which fully reflected the company's top-down emphasis on standardized management.
Two, always adhere to the "safety first, prevention first", and strive to strengthen safety management.
Xx branch always keeps a clear head in safety work, tightens the string of "safety", resolutely does not let go of a hidden accident, ensures that no major safety accidents occur, insists on attaching importance to safety at all levels, and lays a solid foundation for safety management. In the first half of 20 19, our company did not have any major safety accidents, and will continue to keep the record of zero safety accidents. First, in terms of production safety, production safety is directly related to the personal safety of employees. In order to ensure the personal safety of employees, the company strictly implements various safety production rules and regulations, and strengthens the training of work management and safety operation procedures related to safety such as aerial work. The management office also formulated a safety responsibility book according to the relevant safety production management regulations, and signed a safety responsibility book with each employee. Second, in terms of fire safety, each management office has formulated a more specific and suitable management system according to the specific work conditions, formulated emergency plans for fire safety and handling emergencies, and highlighted key departments and posts. Among them, the provincial radio, film and television management office has established and improved the fire prevention organization, determined the corresponding fire prevention responsible person, and decomposed the fire prevention responsibility to each unit owner, and each unit owner, decoration unit and other individuals or groups are responsible for the fire prevention responsibility within their property. The responsibility for safety is detailed layer by layer and implemented to everyone, so that safety can be realized in the implementation of the system, and a responsibility system of safety leadership responsibility, safety division responsibility, safety classification responsibility and safety everyone's responsibility has been well formed. Thirdly, in terms of public security, the focus of public security management is the management of foreign personnel and vehicles. All management offices should always keep in mind, never let go of any suspicious personnel and behaviors, and constantly strengthen the management of foreign personnel and vehicles. On the basis of strengthening management and insisting on the self-inspection of each management office, the Quality Management Department will supervise and inspect the safety of 19 every month, and distribute the problems that need to be rectified to each management office in the form of summary notice, and each management office will timely rectify the problems found by the Quality Management Department in the safety inspection one by one.
Safety management is a long-term and arduous task, which must be persevered and the alarm will ring. Although our safety management has made some achievements, we still need to constantly improve the safety rules and regulations and operating procedures to make the safety work objectives more clear, the responsibility scope more clear and the behavior more standardized.
Three, strictly control the use of funds and expenses.
According to the spirit of the group's wage adjustment instructions, the company began to adjust wages step by step and post by post in March, with a large adjustment range. In order to rationally use all kinds of funds and control costs, functional offices and management offices are trying to control costs. The finance department strengthens the audit of various expenses, counts the materials in the general warehouse in time, and reduces the inventory of the materials in the general warehouse; The human resources department strictly controls overtime pay and staffing; The general manager's office carefully examines and summarizes the material purchase orders reported by various management offices, strictly controls the materials that should not be purchased or purchased less, and compares the new materials, which not only ensures the quality, but also reduces the cost. In the first half of the year, according to the instructions of the general manager, the general manager's office adopted a unified warehousing and centralized management method for the materials in the management office, which achieved immediate results. On the basis of still improving the distribution efficiency, the audit efficiency is improved, and the phenomenon of material pressure and material waste is greatly reduced. Based on the principle of saving every penny, the management office reused waste materials and made snowmobiles and mops, which saved the company money and contributed to the company's cost control.
Fourth, strengthen employee training and improve the quality of employees.
The company is led by the Human Resources Department, and constantly increases professional training. May was designated as "competition month" by the way of "competition instead of training", and the order maintenance skill competition kicked off and was a complete success. The Provincial Radio and Television Management Office won the first place, Huilong Community and Provincial Library won the second place, and the Provincial Department of Finance, the Department of Justice and the Management Office of Geology, Minerals and Homeland won the third place. In addition, the Human Resources Department has organized more than ten professional skills trainings for various positions and on-the-job training activities for new employees, which not only laid the foundation for standardized management of various functional departments and offices, but also improved employees' professional skills and good team consciousness. At the same time, in the first half of 20 19, the company did not produce compensation for labor disputes.
Shortcomings of verb (abbreviation of verb) in work
Although the company has made some achievements in the first half of the year, there is still a certain gap between the overall work and requirements, which still needs improvement. In the second half of the year, first, continue to strengthen and implement standardized management and lead all management offices to the door of standardization; Second, constantly increase the frequency of employee training, start from the ideological aspect, implement it to every employee, and further improve the service awareness of employees; Third, on the basis of the original consciousness, strengthen evaluation, objective supervision and active guidance.
The work in the second half of the year has arrived, and we will continue to complete the work plan in the second half of the year and carry out various services under the guidance of the Group's instruction spirit and combined with the actual situation of the company.
20 19 summary of the work of the property management company in the first half of 20 19 (2) with the guidance and help of the company leaders and the strong cooperation and support of relevant units, the overall work of the property management company in the first half of 2019 has achieved certain results. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:
I. Work in the First Half of the Year and Current Key Work
(A) comprehensive management work
1. Take improving service quality and standardizing residential property management as the goal, take people as the purpose, strengthen management and seriously implement residential property management system.
2. Actively cooperate with the company to do a good job in the management of water and electricity fee payment, and complete it on time and in quantity.
Start collecting utilities.
3. Completed the housing allocation of 25 demolished tenants in the second district in an open, fair and reasonable way, actively and properly vacated the old rented houses to ensure the tenants to move in immediately.
(2), hydropower work
1. The inlet and outlet pipes of the roof water tank in the residential area were cancelled, which improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.
2. The commissioning of the high-voltage power distribution device in the second area is completed, and the maintenance of the low-voltage main control switch in the second area is completed.
3. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.
4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district, and further improve the water metering device in the community.
(3), safe cleaning work
1, standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management in the community is implemented to ensure the driving safety in the community.
2. Weeds in the residential area have been thoroughly cleaned up, and the living sanitary environment in the living area has been improved.
3. Continue to strictly implement the management system of building decoration waste disposal. alterative
The phenomenon of littering construction waste in the original living area has been widely cooperated and supported by the owners.
4. At present, the key work is to strengthen the vehicle management in the community. Second, continue to do a good job in cleaning up the dead corners and weeds in the community and eliminate the dead corners.
(4), greening work
1, the daily maintenance of living area greening has been managed by special personnel.
2. The new green space in the living area 1000 square meters, and more than 4,000 hedges are planted.
Plants have greatly improved the greening environment in the first district.
3. Prune some branches that affect power supply in time to ensure that
Ensure the safety of power supply.
4. The dangerous trees in the living area were investigated and counted.
5. The green plants in the living area are sprayed with pesticides in a large area to eliminate pests and diseases and keep the trees growing well.
5. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune the trees that affect the safety of power supply in time.
Second, the work ideas and plans for the second half of the year
(1) hydropower project
1. Replace the main water supply valve in Zone 3.
2. Maintenance of main water supply valves and water meters on the west side of office buildings and garages, and reconstruction of some pipelines.
3. Improve the electricity metering device of single apartment as soon as possible.
4. Cooperate with the head office to improve the expansion of the three-zone distribution room as soon as possible.
5. Strengthen water leakage detection and improve water recovery rate.
(2) Greening work
1, continue to strengthen the daily maintenance and management of greening.
2. Clean up the dangerous trees in the living area to ensure the safety of the living area.
(3) Cleaning and safety work
1, continue to strengthen the management of sanitation and cleaning work, and timely handle garbage removal;
2, continue to strengthen the public security work of closed management community, do a good job in the past and night patrol management.
3. Do a good job in the removal and disposal of construction waste from 25 buildings in the second district and new houses in the third district.
4. All three districts are closed management.
(4) Others
1, handover and acceptance of new residential buildings in the third district.
2. Distribution of old houses.
Third, I hope the company can solve the problem for this unit.
1. Allocate greening funds for the second half of the year: at present, all greening funds have been used up, as follows
The greening work cannot be carried out normally for half a year. However, the daily maintenance, power pruning and greening of dangerous trees are urgently needed.
2, increase water and electricity maintenance fees and public facilities and office supplies quota. Water and electricity maintenance costs have been spent 27,000 yuan in the first half of the year; According to the work plan for the second half of the year, there is a problem of insufficient expenses; In the first half of the year, the public security department and the production department overspent on utilities and used up the annual quota. Because it is inconvenient for our unit to manage and control the water and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.
3, the implementation of the three closed management personnel salaries and funds.
20 19 summary of the work of the property management company in the first half of the year (iii) with the guidance and help of the company's leading group and the joint efforts of all employees, all employees of the property management company closely focused on the performance targets set by the company at the beginning of the year, worked hard as one, actively participated in various property services, and strived to complete various tasks. The work in the past six months is summarized as follows, and the work in the second half of the year is further planned.
I. Work Completion in the First Half of the Year
1, community transformation:
In order to prevent foreign vehicles and private cars from being parked and parked indiscriminately, blocking traffic and obstructing safe fire exits, our company installed parking signs at the entrances and exits of various communities, which obviously improved the phenomenon of vehicles being parked and parked indiscriminately, and registered the private cars in the communities one by one.
The household area and owner information in the area under its jurisdiction were checked, sorted and filed in detail, and the comprehensive information of the residents in the community was improved.
2. Renovation of living environment:
In the first half of the year, the cleaning of sewage pipe network was basically completed, and five sewage manhole covers were replaced.
The flower beds in the whole community were cleaned, the flowers and trees in the community were maintained and trimmed, and the collapsed trees were transplanted.
3, water and electricity maintenance work:
The company's water and electricity maintenance personnel worked tirelessly around the clock, and with the professionalism of "minor repairs can't be done overnight, and major repairs can't be done in three days", they handled every emergency in an orderly manner, ensuring the normal electricity use of the community and getting unanimous praise from residents.
4. Collection of property fees:
In the first half of the year, the company made great efforts to overcome many difficulties and achieved certain results. By the end of May, the company * * * had recovered about (? 634585.88 yuan), the electricity bill is about (? 737,860.97 yuan), and the property management fee is probably (? 8 1049 1.60 yuan), which makes all the work show a benign development trend.
5, the company office daily work:
Cooperate with health creation in all directions.
The customer service department records the electricity purchase ledger, checks and urges the owners who have not paid the property management fee for 20xx years, and conducts on-site inspections on the owners who have not bought electricity for a long time. In the process of inspection, it is found that the instrument of individual owners is negative, and immediately report to the superior leader and ask for replacement of the instrument.
Strive to complete the tasks assigned by the superior leaders.
6. According to the requirements of the 20xx target responsibility book, in April, all the property service project management contracts within the jurisdiction of the company were signed.
Second, shortcomings and problems
First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved; The communication and understanding with the owner is not enough, so it should be strengthened in the future work.
Second, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.
Third, some work plans have not been completed; The installation of one meter per household is not in place, and the target task cannot be completed as scheduled due to the problems of the water supply group company.
In view of the above problems, in the second half of the year, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do our work better.
Three. Work plan for the second half of the year
The collection of utilities and property management fees is also proceeding in an orderly manner. The company requires the toll collector to collect all the fees in place before X years, X months and X days.
Work arrangement of water and electricity maintenance.
1, regularly inspect the operation of water supply and power supply pipelines in the jurisdiction.
2, transformer room daily maintenance and insurance, found that the problem handled in time.
3. Conduct a comprehensive survey on the low-voltage distribution box within the jurisdiction every month, and repair it in time if it is found damaged, so as to nip in the bud.
4. Organize personnel from all departments to carry out training, exchange and study in a targeted manner, and further improve the formation of service quality, service concept and service consciousness.
5. Strengthen the training of internal professionals and improve the maintenance of public facilities.
6. Intensify greening and renovation to maintain a good environment in the community.
7. Continue to increase communication and coordination with long-term delinquent households, and strive to increase the charging rate to over 80% this year.
8. Establish the post competition and reward and punishment mechanism of each department to further improve the work enthusiasm of employees.
9. Intensify the inspection of vacant houses, decoration households and public facilities, replace the indoor glass of the owner and the hinge of the casement window, and reduce potential safety hazards.
10, comprehensively manage the parking lot and business premises to ensure the smooth operation of the owners.
In the second half of the year, all members of the company mainly took solving existing problems as their starting point and foothold, and continued to work hard to overcome difficulties and strive for new achievements in the second half of the year.
20 19 summary of the work of the property management company in the first half of 20 19. In the first half of 2019, under the guidance and strong support of the company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit" and the company management concept standard of "people-oriented, customer-oriented, honesty and quality first", "service first" Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work in the second half of the year.
I. Personnel management
After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, the rational allocation of personnel and the assessment of workload have been strengthened, and the actual operation characteristics and requirements have been adjusted. Under the condition of not increasing personnel, the cleaning operation requirements are basically met. Existing staff 14, 9 people left and transferred this year. Among them, the reservoir area was transferred 1 person, and 8 people left.
Second, training.
Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning. On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust. We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit. After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.
Third, the cleaning work mode
Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results. On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet. In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. Recently, due to the construction of the second floor and municipal roads, the overall environmental dust is relatively large. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards. In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.
Fourth, the completion of the clean-up work
(1) Complete the establishment of cleaning staff and timely correction of working mode.
(2) Complete the daily sanitary maintenance of the public areas of the building.
(3) Complete the land reclamation of the newly settled floor.
(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.
(5) Complete the removal of construction waste.
(6) Finish the second cleaning of the external wall of the building.
(7) Complete the peripheral ground scouring work.
(8) Clean the B 1 parking lot twice a month. (Not responsible for daily cleaning)
(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.
(10) Finish waxing and maintenance of wood every quarter.
Verb (abbreviation of verb) greening work
In May, about 100 plants of green plants were purchased in the building, and the office and lobby grew generally. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests, and most of the plants in the elevator hall die. Others barely survived, but they had no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. Hawaii coconut successfully bred two. In the first half of the year, it is suggested to consider outsourcing indoor greening to ensure ornamental plants.