The shade of makeup depends on time and occasion. (2) Don't make up in public places. Don't make up in front of men. Don't criticize other people's makeup. Don't borrow other people's cosmetics. 6. Men should not wear too much makeup. Clothing and its etiquette 1. Pay attention to the characteristics of the times and reflect the spirit of the times; 2. Pay attention to personal personality characteristics. 3. Keep in line with your figure. 3. Taboo in working girl: 1. Hairstyles are too trendy. 2. The hair is messy. 3. Make-up is too exaggerated. The clothes are too fashionable. 6. Dressing is too sexy. 7. Dress up as a "black woman" every day. 8. Manners and manners (1) should be correct. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits. (2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner. (3) Behavior in front of customers ☆ Nod and smile as a gift when meeting customers. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present. ☆ In a customer's home, you can't come uninvited. Even if you are familiar with it, don't touch and fiddle with the things on the customer's desk at will, let alone fiddle with the customer's business card, let alone fiddle with the books, flowers and other furnishings in the room. ☆ It is not easy to sit down by yourself before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs. ☆ Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions. ☆ When standing, keep your upper body stable, put your hands on your sides, don't be stingy with your back, don't put your hands on your chest, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite. ☆ We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers. It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible. Conversation etiquette (1) When you meet for the first time, you should say: Nice to meet others; When we visit and wait for people, we should say: please don't send an application; When we are waiting for a letter from the other party, we should say: trouble others; Please ask for help; Seek convenience; Please advise; Could you tell me the way? Please answer the application; Please praise people's opinions; Please return to the original; Please say: welcome customers should be called: patronize the elderly. Age should be called: long time no see. Long-lost guests are coming to apply: leave first. Leave and give up. Application: Yazheng 1. Eight annoying behaviors in communication ① Always complain to people, including personal economy, health and work, but they don't care about other people's problems and are never interested; 2 nagging, saying only trivial things, or repeating some superficial topics and opinions that are irrelevant; 3 attitude is too serious, unsmiling; 4 words are monotonous, emotions are invisible, and emotions are sluggish; ⑤ Lack of dedication and quiet independence; 6 allergic reaction, exaggerated and vulgar tone; ⑦ Self-centered; Being too keen on winning the favor of others. 2. 26 mistakes that damage personal charm in communication ◎ Do not pay attention to your own tone, often speak in an unhappy and antagonistic tone ◎ Love to talk when you should keep silent ◎ Interrupt others' words ◎ Abuse personal pronouns, so that there is the word "I" in every sentence ◎ Ask questions in an arrogant manner, giving people the most important impression of him ◎ Insert some intimate relationships with yourself in the conversation. But it will make others feel embarrassed ◎ uninvited ◎ boasting ◎ laughing at the dress code in society ◎ calling at an inappropriate time ◎ saying something boring on the phone that others don't want to hear ◎ writing an overly intimate letter to an unfamiliar person ◎ Whether you know it or not, And express opinions on anything at will ◎ openly question the reliability of others' opinions ◎ arrogantly refuse others' demands ◎ say something that looks down on him in front of others' friends ◎ accuse people who disagree with themselves ◎ comment on others' incompetence ◎ correct the mistakes of subordinates and colleagues in front of others ◎ complain after being rejected when asking for help ◎ ask for help with friendship ◎ express disgust on the spot ◎ always think about unfortunate or painful things ◎ Social "Ten Don't" ◎ Don't visit busy people, even if you have to do something, you should leave as soon as possible; Don't stand up or be an unexpected guest. Don't give gifts to people just for business. Giving gifts should be in direct proportion to caring for relatives and friends, but in any case, giving gifts should be affordable and should not be treated as "waiting" or "handling". ◎ Don't deliberately attract attention, pretend to be the master, and don't be timid and inferior. ◎ Don't be too curious about other people's affairs, ask ask, get to the bottom of it; Not to mention breaking other people's taboos. Don't make waves and spread gossip. ◎ Don't ask others to suit your temper, but learn to be tolerant. Don't be disheveled, dirty and smelly. On the other hand, too gorgeous and frivolous clothes will also make others unhappy. ◎ Don't cough, burp or spit in public, and don't decorate your appearance in public. Don't be out of order, be polite. Don't leave without saying goodbye. When you leave, you should say goodbye to your host and express your gratitude. (2) The promotion language is 1. Basic principles of selling language (1) customer-centered principle (2) principle of "speaking three points and listening seven points" (3) principle of avoiding using language that leads to negotiation failure (4) principle of "low praise and slight feeling" (5) principle of being easy to understand and not committing taboos (2) main forms of selling language (1) (2) the figures presented should be accurate, and (3) the key points should be highlighted. (2) Question language (or question) ① General questions. 2 ask questions directly. ③ inductive questions, ④ multiple-choice questions. ⑤ Consult questioning method. ⑥ Heuristic questions. ⑶ Four principles of persuasive language (or persuasive language) to impress customers. People buy from salesmen they trust; People buy from salesmen they respect; People want to make their own decisions; People buy from salesmen who know their needs and problems. 3. Presentation Skills of Sales Language (1) Presentation Skills of Narrative Language (1) Comparative Introduction Method. ② Description and explanation methods. ③ Results, causes and countermeasures. (4) Supporting and rotating methods. ⑤ Features, advantages, benefits and evidences Salespeople should pay attention to the arrangement of narrative contents: ① Talk about the ironically solved problems first, and then talk about the controversial issues. (2) If there are multiple messages to tell users, you should first introduce the good news that makes customers happy, and then talk about the others. When the conversation is too long, in order to attract customers' special attention, the key content should be placed at the end or at the beginning. (4) It is best to introduce the products according to the customer's language and thinking order, and arrange the speaking order. Don't say all the good things you have prepared, pay attention to the customer's expression and adjust flexibly. ⑤ Keep the tone of discussion, avoid the tone of command or begging, and try to use customer-centered words. ⑵ Presentation skills of questioning language Asking questions and discovering customers' needs is an important means to induce customers to buy. Some people say that promotion is an art of asking questions correctly, which makes sense. Hint: Choose the form of questions according to the purpose of the dialogue. B. Using multiple-choice questions skillfully can increase sales. C using affirmative induced questions will make the other party easy to accept. D using hypothetical questions will double the promotion effect. (3) Expression skills of persuasive language A. Use customer-centered sentence patterns and vocabulary. B. using hypothetical sentence patterns will have a strong persuasive effect. C. emphasize that the benefits that customers can get are more important than the price. D. don't be discouraged in the face of customer rejection. In the face of rejection, experienced salespeople often analyze the reasons for rejection, try to figure out the customer's psychology, and then persuade them in a targeted manner. Introduce several persuasion methods: ① Inquiry method. ② Turning method. (3) Echo method. ④ Self-denial method. ⑤ enumeration method. ⑥ Direct interpretation method. (4) The use of sales language (1) The use of sales language art must be based on meeting the needs of sales targets (2) The use of sales language art must accurately convey sales information (3) The use of sales language art must arouse the interest of sales targets (3) Body language art (1). In interpersonal communication, language is a way of communication, but a lot of it is non-language, that is, body language. 2. In communication activities, sincere, calm, friendly, firm and tolerant eyes will give people a feeling of closeness, trust and respect, while frivolous, erratic, blank, gloomy and contemptuous eyes will make people feel disappointed and neglected. 3. Be good at using spatial distance in communication. Human space is divided into four levels: ① intimate space 15-46cm, which is the closest person, such as parents, lovers and lovers; ② Personal space is 460cm- 1.2m, where friends and relatives can have a heart-to-heart chat; ③ Social space 1.2m-3.6m, contact with people in social occasions, keeping the distance between superiors and subordinates, will produce a sense of majesty and solemnity; (4) Public space > > 3.6m, contact with people in social occasions, and keep the distance between superiors and subordinates. 4. Self-expression and caution in communication. If you are not good at opening a topic in conversation, how to find a topic is: ① central flowering method. ② Impromptu introduction. (3) Throw stones and ask for directions. 4 Follow interesting methods. 6. What if you are not good at asking questions in communication? How to be "good at asking questions"? Ask from here to there. (2) Ask one by one. (3) Ask confidently. (4) Enough is enough. ⑤ Ask politely.