First, the scope of application of price reduction refund.
The provisions on price reduction and refund are applicable to most daily consumer goods and services, but there may be some exceptions for some goods or services. Therefore, it is best for consumers to know the difference refund policy of merchants before shopping to avoid unnecessary disputes.
Second, the specific process of refunding the price difference
When consumers find that the price of the purchased goods is reduced within the specified time, they should first get in touch with the merchants and provide relevant purchase vouchers and price reduction information. Upon verification, the merchant shall refund or provide other compensation measures according to its price difference refund policy. Consumers and merchants should conduct friendly consultations on the refund of the difference to ensure that the rights and interests of both parties are protected.
Third, protect consumers' rights and interests
If the merchant refuses to perform the provisions on price reduction or price refund, the consumer may complain to the local consumer association or the relevant administrative department. These institutions will investigate and deal with the behavior of businesses in accordance with the law to ensure that the rights and interests of consumers are safeguarded.
Four. Responsibilities and obligations of businessmen
When selling goods, merchants should clearly inform consumers of their price refund policies, and take the initiative to inform eligible consumers when reducing prices. Merchants shall abide by relevant laws, regulations and provisions, operate in good faith, and shall not intentionally conceal price reduction information or refuse to perform the obligation of refunding the price difference.
To sum up:
The stipulation of price reduction and price difference refund within 15 days of Consumers Association provides consumers with rights and interests protection in the shopping process, so that consumers can defend their rights according to law when commodities are reduced in price. Merchants should abide by relevant regulations, operate in good faith and provide consumers with a quality shopping experience. Consumers should know the difference refund policy of the merchants before shopping, and contact the merchants to negotiate the difference refund in time when they find the price reduction.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 16 stipulates:
When providing commodities or services to consumers, business operators shall perform their obligations in accordance with this Law and other relevant laws and regulations.
If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.
When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.
People's Republic of China (PRC) price method
Article 14 stipulates:
Operators shall not have the following unfair price behaviors:
(four) using false or misleading price means to trick consumers or other operators into trading with them;